I found a vehicle online that I was genuinely interested in purchasing from this dealership. I…read morecalled ahead and spoke with Jeremy, who immediately made a point of informing me that he was the supervisor. I explained that I was specifically interested in one particular vehicle and that I would be flying in from Dallas the following day to purchase it, provided the vehicle was available and everything was as advertised.
I also asked how long the purchasing process would take since I already had my own financing arranged. Jeremy told me it would take approximately five minutes, which seemed reasonable given that I was not seeking financing through the dealership.
When I arrived, I was promptly greeted by the receptionist and immediately struck by the extremely loud Afrobeat music playing throughout the dealership. I was informed that Jeremy was assisting another customer, which was completely understandable. I waited approximately 15 minutes before Jeremy came over and greeted me.
I told him that I had walked the lot and could not find the vehicle I had flown in from Dallas specifically to purchase. He then informed me that the vehicle was at another location and that he would have it brought over. However, he stated that his boss required him to "get me into the system" before they would bring the vehicle over.
I provided my driver's license and, reluctantly, my Social Security number because I was led to believe this information was simply necessary to enter me into their system. Shortly afterward, I received an alert from my credit-monitoring service notifying me that the dealership had performed a HARD CREDIT INQUIRY.
I was absolutely stunned.
At no point did Jeremy ask for my permission to run my credit, explain that my credit would be pulled, or tell me that I was submitting an application for dealership financing. I had already made it very clear that I arrived with my own financing. There was absolutely no reason for a credit inquiry to be performed without first discussing it with me and obtaining my authorization.
Despite that, I remained calm and continued asking when the vehicle would arrive. Jeremy repeatedly assured me that it was coming. He then disappeared into the back of the dealership for an extended period of time.
While waiting, the music was so loud that it became difficult to think or have a normal conversation. I eventually asked another employee if the volume could be lowered, and thankfully they did so.
After approximately another 30 to 45 minutes, Jeremy finally returned carrying a folder and announced that we were going to "go over the numbers."
At that point, I was completely confused and frustrated. What numbers? I had never asked this dealership to finance the vehicle. I had brought my own financing, had not even seen the vehicle I traveled there to purchase, and had already waited nearly an hour while being repeatedly told that the vehicle was supposedly on its way.
I again asked where the vehicle was. Once again, I was simply told that it was coming.
At that point, I had had enough and told him to forget it.
I then asked to speak with the owner or a manager. Rather than honoring that request, Jeremy again reminded me that he was "the supervisor." I repeated that I wanted to speak with the owner or manager, and once again he responded by telling me that he was the supervisor.
Eventually, another man came from the back of the dealership. He never introduced himself, never explained his position, and essentially stood off to the side without addressing the situation.
The experience became even more concerning when my friend attempted to take a photograph of the dealership's licensing documents that were prominently displayed on the wall. Jeremy actually attempted to stop her from taking the photograph until the unidentified gentleman instructed Jeremy to allow him to do so.
At that point, I left.
I have purchased many things in my life, including vehicles, and I can honestly say that I have never experienced anything this unprofessional, misleading, and disrespectful.
I flew from Dallas specifically to purchase a vehicle after speaking with this dealership in advance. I spent money on airfare and transportation, wasted a significant amount of time traveling to and sitting inside the dealership, had a hard inquiry placed on my credit without being clearly informed or asked for permission, and never even got to see the vehicle I traveled there to buy.
I left the dealership without a vehicle, out the money I spent traveling there, with wasted time that I cannot recover, and with an unnecessary hard inquiry now appearing on my credit report.
What should have been a simple vehicle purchase became an infuriating and completely unacceptable experience. The lack of transparency, poor communication, unauthorized or undisclosed credit inquiry, repeated delays, and overall lack of professionalism were astonishing.
