Yellow cab is gone best taxi in Springfield Massachusetts is Ace taxi 413 781 7777 or Mym transportation

iI called them 45 times before i got to springfeild MA from NYC they didn't answer! when they finally got thru they said 25-35 mins... It took them 1 hour and 45 mins to get a cab to me ! shitty service and they are DOUBLE UBER! THE CARS ARE DIRTY AND THEY ARENT DISENFECTED BUT IM BEING UPCHARDED OVER CORONAVIRUS! read more

I've never written a yelp review in my life. I legitimately hate yelp. I now hate yellow cab in Springfield more than yelp. The dispatch was incredibly rude. Told me 20-30 minutes. When I called after 45 they told me a couple minutes. When I called after an hour they told me there was no driver coming. I said. "There's no driver coming?" with a touch of incredulity but like still polite. The dude started arguing with me. And telling me that he said a few minutes not a couple minutes. I was like 'ok, but that was fifteen minutes ago' he said the driver would be there in fifteen minutes after scolding me (for some insane reason). After fifteen minutes I called to cancel because I felt bad having a driver come out even though the dude was insanely rude. He hung up on me. I'm now gonna walk home an hour. Cool. read more

Is it so much to ask that people not lie when a cab is unavailable? Just spent 1.5 hours waiting in the hot sun for a cab that'll "just be a few more minutes". Never got that ride. During a pandemic this was the time to show people why a city cab service should still exist vs rideshare. Opportunity to get riders back and improve pissed all over. read more

USE UBER. I Called for a taxi and was told it would be a 20 minute wait. After 45 minutes I called back and asked where they were. I was told they didn't have anyone that could come to get me and that they were still trying. I asked how long it would be and they say they didn't know. After over an hour wait they never came and never called me back to tell me they weren't coming. I was sitting in a parking lot alone in the dark waiting. They didn't even have the courtesy to call me back. They just left me waiting. I have used them many times over the years and will never use them again. read more

I needed a ride to catch 4:15pm bus leaving for NYC. At 3:42pm they gave me a 10 min estimate for pickup. At 4:15pm they still were not there, 33 minutes later. read more

Zero stars, here's why: - only one of their multiple listed phone numbers actually worked. The others were constantly busy. - we made a reservation the night before for 645 am pickup. They didn't take our name or number. Refused to call in the am to verify. - when they were over 10 minutes late we called and there was no answer. We never heard from them. read more

I have used Yellow Cab in Springfield several times before, and I am always happy to find that they are at the location I request them to be at around three to five minutes early. The drivers are courteous and understanding, don't try to charge extra, and won't make small talk if you seem like you're trying to avoid it. The operators I have spoken with were very different experiences each time. One was quick, clear, and professional. The other seemed pretty disoriented, but she might have just been new. Worth checking out, but make sure to give them some notice in advance when you need a ride - I wouldn't get pushy about them being late if you ask for a ride on the spot. read more

Thank the heavens that I have the flexibility to be late for work and just make up the hours missed! If I did not (and if you don't), look for another cab company. I had to pick up my car at a repair shop that's an 8 min drive from my home. I'm new to the area, so having friends leave their jobs midday to help me was not an option. Next idea: use a cab. Operator told me a ten-minute wait. 15 minutes later, no cab. Call operator again, placed on hold for 3 minutes b/c "all operators are busy". Okay, weird, this is some bulls***, but I digress. I wait a couple minutes then call operator one more time, get an answer quickly. I tell her it's been 20 minutes with no car. She asks for my address again, which I re-give, and she states that a car is 3-4 minutes away. No apology, no sincere care in her voice, nothing, nada...just a regular day at work. Call ends and car arrives in 6 minutes. The drive and driver were great! (in all seriousness - dude drove quickly, followed my driving directions, and didn't try to engage me in idle chatter, perfect!) The 2 stars are for the inaccurate and near lack of professionalism by the operator as well as the lie of a ten-minute arrival. Next time I'm in a pinch, another cab company will get my money. read more

Made a reservation for a cab at 11:22am using the app that they are shilling for, said the cab would be here at 11:52am. That time came & went, called them at 12:02pm and waited on hold for 10 minutes only to be told that they'd get me a cab in 20 minutes, so at this point I've waited for a cab an hour and 20 minutes and a cab finally shows up...not impressed; worst taxi company ever!!! read more

The lady is rude hung up on people Cab doesn't get here on time wait for 1 hour for a cab that was suppose to come 20 mn At end cab never show She said we can't call can in advance anymore read more

No rating the worst service i ever got never any one for West Springfield ma the lady dispatch is rude

Called a cab from my hotel to a restaurant and was told 5-15 min wait. The cab came in 15+ min. Then called for a return pick up to the hotel and was told again 5-15 min. Never came, 30 min later I called back and the dispatcher was rude and said another 5 minutes. We waited another 30 minutes, gave up and called Uber who showed up in 6 min. As we were walking out we finally saw the cab pulling up to the restaurant. Uber was cheaper and much better service. Will not use yellow cab or any cab again. read more

Complete garbage service! I waited over an hour, called 3 separate times to just be told "there working on it." Thanks to the yellow cab i finally tried uber and damn there quick. read more

The worst service I waited for a cab for two hours in West Springfield ma only so they can give it to the dispatch friend she was nasty over the phone never again when i call for a cab in Springfield ma uber for now on when visiting ma read more

Worst cab service EVER. The ignorant girl that handles the calls was rude and argued with me over the time I had given them for pick up. She also had the nerve to argue over the time I clearly seen in front of me. They showed up 20 minutes late when I had to make the Peter Pan bus to NY leaving me less than a few seconds to board. Do not use this company! Ace Taxi is MUCH better and treats you like a person when you call. The girl working dispatch should be fired! I plan on calling and reporting her as soon as I click submit on this review. If the owners can see this: FIX YOUR DAMN SERVICE OR CLOSE!!!! Also, are your drivers supposed to SPEED down residential streets with children on them?!? read more

Yellow cab is terrible! The lady who answers calls is ALWAYS so rude and always hangs up on people. I'm sitting here waiting for a cab that she said would take 20 minutes and it's going on an hour and a half. I called to see if the cab is on its way. And.she said it's on it's way and hung up ! That was 30 minutes ago. this is not the first second third or fourth time that this has happened they just say anytime so you think you got a cab coming. I hate yellow cab. I do not know how they are still in business with the poor customer service that they give on a daily basis. ace taxi is so much better. Much more friendly very direct with wait times. very pleasant experience with ace taxi. read more

Greg (cab 68) was very nice, and always picked us up on time. I tried calling other cab companies, but to no avail, AND they take credit cards ! read more

Terrible cab company. Don't answer phones. Late on pre-scheduled pick ups. Have a backup plan.

Don't listen to the claim that they'll be there on time, and another 40 minutes. Might as well call another cab company at the same time and see who shows up first read more

The worst customer service ever. Called hours in advance for a cab for a specific time to take me to Bradley International. 15 minutes after the agreed time there was still no cab and no call that they were running late. So I now have to drive myself and incur long-term parking fees. started calling them to give give a courtesy heads up, can't get through because their lines are busy. Finally get through and I'm on hold for 20 minutes. While on hold the driver calls half an hour late and asks if I'm waiting for a cab. I said no, i couldn't wait and was already driving to the airport. HE HUNG UP ON ME! After this, actually spoke to a human and said I was giving them a courtesy heads up. The irony of my courtesy was missed on them. Zero stars and never using again. read more

I'd give them zero stars if I could. They either show up more than half an hour late or not at all. The only reason they're in business at all is because they're the only taxi company in town. Utter garbage. read more

Zero stars, negative even. I've lived in several large cities and this is by far the worst cab company I've ever encountered. Called for a cab an hour before I had to be at work, was told less than 20 minutes. Half an hour later called back, was told they couldn't find me a cab because it was the morning shift. (What difference should that even make?) continue waiting, an hour and a half goes by, still no cab. Called back again and was told they couldn't find me a cab. They don't even have the curtesy to call and let you know what's going on. Now there's a 110% chance I'm going to get written up at work, because this is the third time this has happened in the last month. Thanks yellow cab! read more