I order service Monday (36) hours in advance for a ride Tuesday morning at 8am so could . arrive for some scheduled surgery at 9am 12 miles away. The driver called me at &{51 and said it was too far for him & another driver would call me. They never did. I called them 4 tomes before 8"30 am and was told another would be dispatched. I then had Uber called and they came within 10 minutes, thank God. Worst customer service I have ever experienced, apparently advanced requests are ignored. I can't post a picture because the never showed up and never will. read more

Called to book a pick up fir very early morning on base. Confirmed appointment they kept saying will call u when they r there Outside hotel. NO CALL EVER CAME!! Spoke to a supervisor at 3 am pst and he said they sent out notice 10 minutes before scheduled pick up? Ugh pick up was at 4 am kept saying they are independent contractors it's up to them. If they knew night before they could have a job and only a few have access to base maybe they would get up for it but if they don't know?? turns out got a Lyft weird how other pick up delivery companies that r independent let there drivers know night before especially if scheduled a week in advance . BE CAREFUL IF SCHEDULING ESPECIALLY ON BASE FOR EARLY DEPARTURES FOR FLIGHTS read more

The Yellow Cab Company was recently bought out by Z Trip. Nice folks, helpful & prompt. They even have shuttles for special events. Try them, you'll be glad you did. read more

No show. Wife scheduled a taxi about 12hrs prior to a flight. Taxi did not arrive, she called in and they said they can't do anything, drivers are independent contractors. Find a better option. read more

This review specifically covers two incidents, on separate days, with Yellow Cab relating to handicap accessible rides. Our party contains a gentleman who is in a scooter and cannot transfer, so a van is the only option for him. On Wednesday, we waited over an hour for a cab at around 2:00PM in the afternoon. Upon arrival, we loaded up and began traveling towards an intermediate destination on our way to our hotel. As we approached the intermediate destination, our driver informed us that he would have to leave us their so that he could "pick up a regular". So, we were literally dumped off with no ride to our hotel. Fortunately, a replacement was dispatched reasonably soon, but this behavior was totally unacceptable. Two days later, a request was made around noon for a 5:30PM pickup for airport transport. The pickup point was literally less than 3 miles from the airport, so the trip should have been a slam dunk, and they had over five hours to arrange scheduling. When 5:30 came, there was no cab. We continued to call and wait, but alas, no cab. After an hour, we made alternate arrangements. I advised my colleague to contact the San Antonio Taxi Commission with regards to these incidents; it's wholly unacceptable to behave in this way. read more

If I could rate lower I would. Made a reservation the evening before for a 245 am ride to airport. The next day the link I had didn't work, and the number to call was an automated menu that wouldn't even register the numbers they told you to push. Got an Uber. Two hours later the cab company called me. And I got a link to leave them a review. Seriously???? read more

I never use a Yellow- Cab Taxi but today I did for the first time. It was somewhat of a good experience and the taxi driver was a young hindu guy in his 20s who also spoke english and some spanish. one thing I always new but never used was to never keep a conversation with the driver when you are on the clock because they will charge you ASAP. I paid $17 and change for about a 20 minute ride. they charge you every few minutes so if you know a short-cut that the driver does not know when they enter the destination you should let them know about it and ask for them to take it, that is guaranteed to save you some money by the time you get there. for some reason the driver was interested in my finger nails which were long at the time. he said he would love to have them. he was willing to cut them off my hands and was ready to give me a nail clipper while he was driving so he could keep them for himself. I didnt give them to him. thats the first time someone ever wanted my finger nails as a keepsake because his own nails wont grow out like that. I would never recommend you take a yellow cab but if you have to than make sure you have absolutely no choice but to take one because they well nickel and dime you the first chance they get by taking their sweet time getting to your location without short-cuts. read more

is there a MINUS 5 stars? TOTALLY UNPROFESSIONAL, Where's the Cab?... tic tic tic 1 hour ! tic tic tic ... WHERE's the CAB? 222-2222... we notice you're calling about your ride. we are currently looking for a ride for you. press 1 if you would like the time of arrival. 1 !... "we're sorry, we are unavailable to give you a time. Thank you... Good bye" OVER an Hour L8r NO Cab!!! called another taxi company company, who arrived in 15 minutes! Gave Them a HUGE Tip! zTrip 'Yellow cab' can take those 222s and that Condescending Algorithm and SHOVE'em! Reminds me of THOSE STINKING LOSERS at hawaii PRICE GOUGING Meter Rigging Cab companies ! SMH the OTHER Company arrived in 15 MINUTES in a High Traffic environmen! read more

They are horrible. Three x, I've called to use their wheelchair van for my mother. 1st time was great. 2nd time they showed up in a 6-passenger van and couldn't get the correct one out in time. Today, even tho I called both the automated AND then called AND spoke to a representative, they screwed up. Called and they said they didn't have an end destination. When I told her that I certainly had given that, they said they didn't have a driver. When I asked to speak to a manager, they put me on hold until I hung up. Don't use them EVER! Poor customer service AND unreliable! read more

No-show, after 3 calls, for a court date. I was told 3 times that a cab was coming, and you NEVER SHOWED UP! You left me stranded! If I get a warrant out for my arrest, I WILL SUE YOU! You are responsible for this! read more

I am ready to pull my hair out and have a complete "sweet 16" moment. Ever since the city decided to pull out Uber and Lyft here in San Antonio, this has been a nightmare. May I add that it hasn't even been a week since this was implemented. To the city of San Antonio, I don't understand how you couldn't jump on board to have them here in the city like any other major city. I have been waiting for the past 45 minutes and still counting, as I'm typing this. I genuinely should've walked to my destination as I would've made it already. Thankfully the only thing keeping me sane is the fact that I'm at FreeTail's Brewing Spot on S Presa (that review will come up in the future, it's amazing!). I was quoted a quick ten minutes and told my cab would arrive. As a courtesy I waited an additional fifteen minutes from my arrival time because this is San Antonio and you never know what can happen. Any San Antonian knows downtown can be a little hectic, especially during Fiesta/First Friday season. Once the timeframe had passed I decided to call Yellow Cab again and guess what... apparently my order was never inputed! What in the world do you mean?! I spent about ten minutes alone waiting for your "Oregon Trail" speed of grabbing my information and verifying my location. "No I don't know if this is by I37 or cherry street, there's a reason why I'm calling you as I don't know this area." Would you expect a tourist to know where they are? I think not. I may live here but I don't always know my sense of direction, ask anyone who knows me as they can confirm this statement. Well after I had to spend another five minutes providing my information the second time, I was told by the operator that hopefully my order gets placed through and everything works out. Are you serious?? Since when did a service based company decide playing Russian Roulette especially one like Yellow Cab. It's amazing how after this city lost services like Uber/Lyft, this taxi company wouldn't be able to get their act together. I'm extremely disappointed by this situation and the way it's being handled. Time is money and I don't appreciate being treated like "just another number". Beware everyone don't waste your time or energy on this company... read more

I called (210)222-2223, earlier in the afternoon for a ride to work I have to be there at 9 pm, I thought I was being smart, I asked them to pick me up at 8:30 pm I was ready and I went to toss my trash and went back inside and noticed I had a missed call at 8:15 pm it was the driver, needless to say I wasn't expecting her or him until 8:30 so I tried calling this driver back, he or she wouldn't answer, so I called the office and trying to get a human on the phone was not easy, there was even 1 time that the recording said " we are sorry you are frustrated" me are you serious did I really just hear this " I finally got her on the phone and she was mean and ugly to me ! And now it's 8:54 I'm going to be late all because I made early arrangements and they came to early, oh and the rude lady who finally came to the phone did not tell me her name, and she made it sound like it was my fault because I walked away from the phone. RUDE ! Not worth the time, money or energy! Now my boss is going to be pissed with me all because of them ! read more

Yellow Cab, your time has come. Uber and Lyft are coming for you. It's no wonder why. Poor service. High fares. Surely cab drivers. Weird minimums and surcharges. Long routes to drive up fares. I don't understand how they come up with their fares. They tack on charges and minimums at the end. I wasn't happy with the fact that the cab driver was arguing with me on how to get to my house. Oh, I just live there and don't know how to get there. His way was "shorter." Yea, buddy. My mother took them and the cab driver sneered at her when she tipped them. These guys are punks. Good riddance, and use Lyft! read more

They would not take me and my wife to fort Sam Houston welcome center. They told me they could not get on post, when I told them we just needed to be dropped off at the gate he told me no. read more

Yellow Cab - Taxis Near Me - San Antonio, Texas

This company is now San Antonio zTrip. Yesterday we scheduled a pickup for 7:45 this morning for a ride to the airport. At 7:48 there was no cab so we called the company. They said someone would be there in 10 minutes. At 7:52 we heard from a driver who was on his way. He arrived at 8:02 -- 17 minutes late! Unacceptable for a pre-scheduled ride to the airport. He placed the blame on zTrip for having just contacted him, but we're not sure. Then when we tried to pay with a credit card he asked for cash. Never again! I'd give zero stars if I could. read more

I have been a loyal customer for many decades. But something has happened and they are not the same company anymore. I think the veteran drivers and dispatchers have bailed and that the remaining folks are either uncommitted or unreliable. After this latest experience I'm done. I'm switching to Uber. I called to order a cab at take me to the airport at 9. after waiting 30 minutes I called the dispatcher to get an update and eta. They couldn't reach the driver (cab 8). I asked if we could find another driver to pick me up. They said they had lined up another driver who was 5mins away. At 10 I called the dispatcher and they hung up (picked up receiver and then hung up). I called back and the dispatcher said the driver was on the way. At 10:30, I txtd my neighbor and asked if they could rush me to the airport. Which they did and I made it through TSA and to my gate with 5mins to spare. read more

I called for a 5AM pickup to the San Antonio airport. The cab didn't come and I was unable to reach a live person by phone. After 20 years of good service, something has changed and I will never use them again. read more

I can't even imagine a worse company than this. I called a few days ahead for a pickup date at about 330 am. The day before I called to confirm. The day of my travel the cabbie called at our gate and said there were TWO other cabs ahead of him and he was unable to get through our gate.Seems they were fighting for the fare. In order to make my flight I hauled my bag through the pedestrian gate to his cab. This alone is why you should use UBER!!!! This company is the sorriest I have ever dealt with. When I came back from my trip I called and it was like..too bad so sad. I hope they have Louie DePalma as their dispatcher. read more

Worst taxi company ever!!! If military do not use!!! Has the ability to schedule a time for pick up and then is not there to pick you up. At 3 am scheduled for a taxi to pick up at 350 am and there was no taxi. Called and they said there was no taxis in the area and it would be 30 more minutes. Have a flight at 0600 am. Do not- do not- do not use this company. Poor customer service, horrible business plan to schedule a ride and not show up. This is the most ridiculous company and taxi service I have ever worked with. read more

I called yesterday to be picked up at 4:45am this morning for a ride to the airport. Asked if that time was a problem. Not at all, I was told. This morning I called at 4:20 to be sure a cab was still coming. Sure was, I was told. At 4:50 I called and was told a cab was not coming. Another cab came to the house at 5:15, just off a fare, but it was too late to have made the flight. This experience: 1 star. But I've had good luck with Yellow Cab before so raising my rating to 2 stars. That said, next time I need a cab I'm trying Uber. read more

We are very lucky to have found a regular driver we use for airport trips but for in town destinations as needed, I usually call YCC. I recently called for a driver and 6:30pm pick up, mind you, I made the reservation mid afternoon to ensure a timely pick up and b/c 5-6:30 is totally witching hour. I called 8 minutes after my pick up time came and went, it turns out their 'system was down' and all drivers are receiving requests at the same time for all needs from 6:30pm and after. Well then. I ended up being picked up close to 7pm, the time I had anticipated arriving at my destination. The driver was wonderful but with a $50 event ticket, late arrival and a $46 (after grat) ride downtown, I see why the old VIA used to be my method of getting to the River. Bottom line, I would be miles happier if YCC arrived on time consistently, if SA drivers would reach the posted speed limit and if lights on NW Military were not timed to hit red after red. read more

I scheduled a pickup online with a day's notice. When the appointed hour came I watched for a car and waited for a call. Neither came. I ended up having to find another ride to the airport without any lead time. I come to find out that the dispatcher had offered the pickup to all of the drivers in the area and none of them took it. Then rather than calling me or figuring out some other plan they just ignored it. I don't know how they think this is acceptable. read more

Requested a ride via Z-Trip on 10/22/2017, but driver never turned up. Later found out driver Francis Uzoh (#222) charged my credit card on file for my requested ride plus TIP!! It's 12/08/2017 today. Called dispatched 9 times so far, left George (complaint manager) 4 messages, filed 3 complaint cases, but still not a phone call back from this company, or anyone else!! I WANT MY MONEY BACK!!!! Never use the app and store your credit card details there! Will never use this cab company ever again!! Uber and Lyft is all I need. read more

So this mate decided to drive me all around the place before dropping me off to make two extra dollars. The guy even waited a couple of seconds when we got there to let the taximeter mark a few extra cents. Keep them sir, you look like you need them. Not much to say just Yellow Cab: WATCH your drivers. Users: WATCH your GPS. Unit 78. read more

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Unreliable!! Made a reservation the day before the cab was needed to be picked up at 4:15am to go to the airport. At 4:30am they said they were still looking for a driver to come out to our part of town. Will never use this company again. Staff was not even apologetic, just asked if we wanted to cancel our reservation. We ended up having to drive to the airport ourselves and pay for parking. read more

Yellow cab in San Antonio very unprofessional, lazy, and will never pick you up ....just leave you for hours ...stating " still dispatching the call"......WILL NEVER USE them again...... read more

Yellow cab lost a dedicated customer. I have been using yellow cab for pickups to the airport for the last dozzen rides. The last four of my pickups I have experienced issues with the cab drivers scheduled to pick me up. i have always called and reserved my pickup in order to avoid any last minute issues of not having cabs available when i need to get picked up. I usually have a very early pickups around 5am and give myself at least an hour and a half to two hours in order to have plenty of time to get past airport security. The last four pickups had been at least 15 minutes late and have cancelled the cabs because of it's tardiness. I have had to resort to last minute Uber rides. One driver begged me not to cancel him since he was coming from a long distance and was being delayed by traffic. I felt bad and waited only for me to rush through the airport and barely make my flight. i gave yellow cab the benefit of the doubt and again reserved my last cab ride to the airport for a 5am pickup. Yellow cab drivers were for the most part, always prepared and would usually call prior to pickup in order to confirm the pickup location. My 5am pickup for my last reservation came and had not receive a call nor have a taxi arrive. I called yellow cab only for them to confirm that, Yes we have your reservation but it appears the driver pickup someone else instead of me and left. They apologized to me for the mistake and told me they would send me another cab. I asked how long that would take and was told for me to call back if no cab arrived for me in 20 minutes. I told yellow cab that was unacceptable since i needed to be at the airport in 10 minutes. I told them the driver scheduled to pick me up was careless and irresponsible and should have called his fare in order to confirm the correct customer. Sorry but no more yellow cab, I'm sticking to Uber/lyft read more

Was on Fredericksburg heading home from work. Stopped at a red light waiting to turn right when a taxi cab from Yellow Cab Pizza Co. Rear-ended me. No damage to the vehicle, but when I pulled into the parking lot to exchange information, he drove away. Furthermore, when I called the company to register a complaint, they were extremely dismissive and said it was no good because I didn't get a plate number. Which I didn't because the driver hit and ran. The point is, if taxis are in trouble secondary to rideshare programs, they should conduct themselves with a higher level of professionalism. Shame on this company for not doing the right thing. read more

I work at a restaurant and a family from another country was visiting and asked me to call a cab for them because they couldn't use their cell phone. I chose to call yellow cab. They said my cab would be there as soon as possible. 40 minutes went by and after seeing the driver accepted the request on my phone and still hadn't arrived, I called them again. The lady said my driver was "3 miles away" and he never showed. I called them again and repeated how the lady said he was 3 miles away for the guy on the phone to tell me that the cab was not coming. I hung up with him and called national cab... who was more helpful and there within 8 minutes. Do not call yellow cab. Listen to the reviews. read more

One of the taxi drivers rear ended us causing $4k in damage. The driver (cab #159) apparently wasn't insured and they have ignored our insurance company's attempts to get them to pay our deductible. They won't even return calls!! These guys are a hazard on our roads!No wonder everyone is going to Uber and Lyft! Crooks! read more

This company gots to a joke, why are they in business!!!! I had called today to request a ride for a customer in a wheelchair (mind you I called 4 times) they kept saying someone will be there and no one ever came for this poor customer. Then they had one pull up but he was off duty this damn fool wanted the guy to pay him 20.00 for a ride that was a 5 minute drive. I'll be leaving BBB complaint as well!!! read more

If you see San Antonio Yellow Cab number 255, please do me a favor and return the 'courtesy' he extended me by giving him a finger in response to the one he gave me. After blocking access to the airport passenger loading zone by stopping right in the middle of the road, he apparently didn't appreciate me using my horn, so he took his sweet time unloading his passengers, provoking the ire of many drivers behind me. More horns (mine and others) and more frustration as he completely left his car to talk with his passengers on the sidewalk. Yellow Cab's demise can't come soon enough. Rude, lazy, and incompetent are all words that come to mind. No wonder I haven't used them in years. read more

This service deserves a "0" STAR! After booking for an immediate pickup I waited an hour, no show. A little later I get a text stating that my trip had been "cancelled", and if I still wanted a cab to call back or book via their app. Forget about it, I called 5 STAR Transportation and was picked up w/in 20 minutes and had a great ride, thank you James! read more

I'm done with this company Driver is always rude when they call me to pick me up. I only use this company because they are the only ones allowed on the military installation. I'm just going to walk to gate now and take an Uber or Lyft. To top it off there was one instance where I booked a ride and the driver called and said that he couldn't find me. He then picked someone else up and the app ended up charging me for the ride anyway. Really unprofessional. read more

One of the few cab companies allowed on Randolph, but consistently late for airport pickups. Friendly drivers, but they don't seem to be able to handle finding your house on time. Use only if you have to - otherwise use Uber or Lyft! read more

Most of the drivers are crooks. You have to watch them close. They will claim that they forgot to turn the meter on and charge you a made up amount. They do this if business is slow. read more

TERRIBLE. DO NOT WASTE MONEY WITH THEM. If I could give them minus 5 stars I'll do it. They charge us almost 20$ for a ride that worth 9$, 2.6 miles ( we know because 2 days earlier we took the same compagnie and it cost us 9$ for a 2,4 miles ride) When we ask the driver if it wasn't too expensive for this short ride, he just answered "I don't know sir" and repeat the amount. He wanted us to pay "25$ with tips ok?ok?" That he repeated to us 3 times. He put presure on us. We will try to get refund, but as we read the review on the compagnie just now, we will probably never hear from them. read more

I had an excellent experience today using Yellow Cab!!! I believe my driver's name was Kaan (he gave me the spelling but I may be remembering wrong). He arrived to my house within minutes after I called, knew exactly where I wanted to go & we got there promptly. I was picking up my dad's car from the city impound lot & was a little uncertain of their procedures and Kaan was nice enough to wait for a few minutes to give me a chance to make sure I was exactly where I needed to be. When I returned to tell him that this was the right place & I hoped that the car would start, he gave me his cell number and told me not to hesitate to call him if I needed him to come back to get me. When you're stuck in a part of town that you are totally unfamiliar with, it is so comforting to know that someone will be there for you if things go wrong. It's not often that I need to take a cab but after this wonderful experience, Yellow Cab will be my only choice! If anyone from the company sees this, please highly praise Kaan (and apologize if I have misspelled his name)! Also, the lady I spoke with on the phone to set up my ride was extremely professional & nice which just added to my overall satisfaction with this company! {Not sure why my profile shows me being from San Francisco because I am from San Antonio, TX} read more

Terrible business! They RIP you off...and some taxi drivers are rude and don't listen. They take you to places you told them are the wrong place. And they charge almost 20dollars for a 3 mile trip... read more

Horrible. Wish I could give zero stars. While visiting my son in Fort Sam Houston-San Antonio, I specifically called Yellow cab to request a taxi with on post access. However, the driver who arrived did not have necessary credentials to enter post. I contacted yellow cab again to explain the issue and to request a driver with on post access. AGAIN, I was sent a driver who could not take my son through the post gate. Having no other option, my son took the last cab to avoid missing curfew and walked to his barracks. I am disappointed with yellow cab's service and will make sure to use alternate transportation in the future. read more