Losing my mother was one of the hardest things our family has ever gone through, but Nuuanu…read moreMemorial Park & Mortuary took care of us with so much aloha and compassion. From the very beginning, they treated us like ohana and made sure we felt supported every step of the way. They handled every detail with care and respect, allowing us to focus on honoring my mom's life. Her viewing was beautiful and heartfelt -- it truly reflected who she was and the love she gave to everyone around her. During such a difficult time, their kindness meant everything to us. We'll always be grateful for the comfort and support they showed our family. I highly recommend them to anyone on Oahu looking for genuine, caring service.

My dad passed away on December 6, 2024. The whole thing has been a blur and I've just been zoning…read morein and out. My parents purchased a glass niche here years ago and luckily were prepared, so I didn't have to deal with it. We met with Jack. He was our funereal director and walked us through the whole process. He was such a tremendous help. He explained everything to us and answered all our questions. My dad was cremated on the same day. We made an appointment with jack the next day to put my dad in the niche. Everything went smoothly. If you use Nuuanu Memorial, I would highly recommend Jack.

On January 15, 2026 our family suffered the lost of my Dad. It came at a shock as his passing was…read morequick. Oahu Cemetary assisted me through each step of the process in this difficult time. Being that it is an emotional process our coordinator Sherie worked very hard to help in the process as we faced a simple but troubling issue. Despite this Sherie kept in touch and through this we were able to complete the process and retrieve his remains. The urn that I purchased from them was a beautiful Hawaiian Koa box that now holds the remains of both my Mom and Dad together. My Mom passed away back in 2020 during the lockdown and we were unable to do anything for her but handle her cremation. Now with the passing of my Dad, he and my Mom can be together as they were before 2020. They were married for 43 years and finally together again not just in heaven but as their remains sit together in this beautiful urn that was also beautifully engraved. Mahalo Sherie and Oahu Cemetary for helping in closing this final chapter in our family.

A huge MAHALO to Raymond T. and staff at Oʻahu Mortuary! I could not have gone through the process…read morelosing my dad without Raymond's guidance. Dad passed back in October 2025 and finally laid him to rest last month April 2026, as I live on the mainland. Raymond was extremely helpful, patient, empathetic, and very kind throughout the months, while keeping in touch with my aunt who lives local. He went above and beyond to make sure dad was taken care of while planning his final destination at Punchbowl Cemetary. I felt so much weight lifted in interim while Raymond took care of literally all the arrangements from the beginning of the cremation to the beautiful burial. He made it that much easier during this difficult time of grief from afar. I appreciate all the Aloha and care at O'ahu Mortuary. Again Raymond T., my ohana and I genuinely thank you for being there when most needed!

Manoa Chinese Cemetery has quite a bit of history behind it and it is a good place to take a brief…read morepeaceful walk around and learn about it. The cemetery is tucked towards the back of Manoa Valley, but it seems to be well maintained for the most part.

A very serene and wonderful place to visit and the view toward town is fantastic! Mr Robert Wong,…read morewho oversees the cemetery, is extremely knowledgeable about the history of the cemetery. I was very appreciative for his friendly outstanding helpfulness in locating my Great Grandmother's and Grandmother's grave sites. In 2024, for first time in many many years, my 2nd and 3rd generation Ohana clan (over 15+ of us, many couldn't attend) were able to gather around their gravesites for Bai San. Although, it was a sad occasion, we were happily gathered to honor them as their descendants. Mahalo Nui Loa, Mr. Wong!

Maybe I was Japanese in a previous life. Somehow, I'm drawn to Japanese things, but I've only been…read moreto Japan once. Luckily for me, there are enough Japanese things in Hawaii and LA! I was always curious about the pagoda top that I passed by every day on the way to school and work when I lived in Nu'uanu. After many years, I saw Cara M.'s review when I searched Honolulu Landmarks on this Yelp website! I finally had time yesterday to explore and get a close up look! It was really cool! I parked for free on Craigside Place - the street in the front of the big condominium. It's just a short walk down the paved driveway which is blocked off with orange cones. If you drive to the left, you'll pass by all of the Japanese style graves which are like crypts where urns of family members can be placed together. So - walking down the driveway which curves to the left, you'll arrive at the tall, faded Sanju Pagoda straight ahead. Although the it needs repair and is surrounded by a soft, saggy orange fence, it's still magnificent and beautiful! According to an article in Honolulu Magazine (11-1-06), it is one of the "9 Most Endangered Historic Sites in Hawai'i". It is believed to be the largest pagoda in the world! Before the Sanju Pagoda, to your right, sits a replica of the Kinkaku-ji Temple with the Mirror Lake Garden. It would look better if the water filled the ponds and if the temple were gold in color like the original one in Kyoto, Japan, but I was happy enough to be so close to it! There seems to be some controversy about the maintenance of this Landmark. It may take over $2 million to renovate. If you want to check it out before it falls down, you may want to do it soon... Just be careful!

After driving on the Pali Highway and seeing the top of that mysterious pagoda every day, I decided…read moreto investigate! and the Internet gave me the Kyoto Gardens of Honolulu Memorial Park, which is the eastern half of the Honolulu Memorial Park and Cemetery. We parked by the graves and walked down to the Sanju Pagoda, an impressive sight in Hawaii! To people from Japan, they'd probably just think that it's old and in SERIOUS need of repairs, but to my friends and I, it was super awesome! A for real pagoda outside of Japan! There was an orange safety fence around it, so we couldn't walk around the pagoda, but it was for the best because it really does look like it can fall down any moment. We then walked down to the replica of Kyoto's famous Kinkaku-ji. Although it doesn't have gold walls, the building looks practically exactly the same as the one in Japan! What makes this replica even more fun is that you can walk right up to it and walk around it, which you can't do with the one in Japan. Good for us! Good for the old building? Probably not... The Mirror Lake Garden was empty of water, so it wasn't really a lake, but we could see how the rocks were placed. It was interesting. If you are a fan of Japanese culture, have gone to Japan, or plan on going soon, the Kyoto Gardens of Honolulu Memorial Park is really nice! Just respect the grounds and don't throw rubbish around.

This was a first experience for me arranged by my cousins to celebrate the lives of their parents/…read moremy favorite aunt and uncle. The service included a 2hour sunset cruise in Honolulu bay, using their utilizing their eco-friendly Pu'olo (traditional Hawaiian tea leaf urn.) The service was bi-lingual, native Hawaiian and English. What a memorable experience for such a solemn ceremony. The catamaran was crewed by Wes and Captain Marcelo. What a great value to provide your family and loved ones with such a memorable service. Mahalo

Great attitudes very thoughtful. Ashley did a great job. Gerhig helped and Shon was amazing at…read moremusic

My father purchased a viewing/service plan with cremation. Everything went perfectly from the day…read moreof his passing to the service. The staff was exceptionally helpful and answered all of our questions. The service area was clean, set up and ready to go. Thank you so much for all that you do.

We went through Borthwick with mom in 2018 and everything went smooth…read more We went through them again for my dad who passed mid November. We had the appointment with Marilou. At first it was fine. She didn't really have many answers for the questions we had. She also didn't show any intent on finding out the answers. Initially they were small things that we just brushed off. Then later into the meeting we had questions about my dad being buried with military honors. Again, she didn't have answers and didn't show any type of concern in finding them out. She said there was somebody recently who didn't get and he was high ranking. That's an unacceptable answer. That's when red flags starting flying around in all of our heads. She just didn't give a f*ck enough to verify anything. She made the whole process so much more stressful than it already was. We wanted to pay with insurance, since one of the insurance is through a local State Farm office and they can cut a check quickly, like they did with my mom. She kept arguing that insurance can't do that quickly and that we need to finance through them, taking an over $18k bill to $20k. She finally agreed to talk to her boss and call us later. There are due dates for photos, obituaries, and other things that I submitted prior to any due dates. I received email confirmation on them. Fast forward to the weekend before his funeral. No obituary anywhere. Not in the paper and not online. We have to wait until Monday to speak to anybody. I leave a message Sunday for Marilou. The lady says that she will give a call by 9 am on Monday. No call. We go down there and she's busy with another family. Merci comes to help us. The department that was in charge of posting the obituaries was busy but told Merci they posted it online on the 9th. We check, and sure enough it's posted. They insist to Merci it had already been up online, but they're not sure why it wasn't in the paper. They said they can rush and get one in the next morning which was the day of his funeral. We all argued it absolutely was not posted prior to that morning. Merci was able to verify that it was in fact just posted online that morning, the 15th. They lied and threw her under the bus. My dad was 90, not much people his age look online for obituaries. There was no other way for us to contact most of them. We could only contact family. Day of the funeral, paper has the obituary. Edwin and the limo driver (I'm so sorry I forgot his name) were so kind and everything almost went smooth. I was told previously by Marilou that we would have the service, go to punch bowl for the burial, then come back and pack up the food. 20 minutes before they were going to close the casket I was told by the lady in the kitchen that everything had to be packed up and cleared out. We had so much food because the obituary didn't get posted online until the day before and then in the paper that morning. We had to scramble and then almost missed them closing the casket. It was so much added stress. Aside from Marilou and the department that screwed up the obituary, everybody else there was very nice. TLDR: The whole thing was made to be unnecessarily stressful. 100% satisfaction is bs. Having to go back and double check everything, and then being blindsided by things we didn't even think of until it went wrong was just ridiculous. Everything needs to be done right because there are no redos here. We can't go back and fix everything. That's the most frustrating part. My dad deserved it to be done right, and they just screwed up at every opportunity.

So trying to figure out things about my grandmas plot and no one answers the phone…read more I'm over here grieving her loss and now I gotta chase you guys down to get answers?!?

Beautiful and very well-kept. The grounds are in great condition and it is very peaceful and…read morewell-maintained.

The courtesy of the director lady there. She was cold and rude. Our service for my grandmother and…read moreuncle ran a couple minutes over and she kicked us out She threatened that their burial would be canceled if we didn't get out!! The carpet needs to be replaced in the chapel It has stains on the floor.

This is more of a technical review as well as a review for a specific funeral director since most…read moreother aspects were already covered in other Yelp reviews. I was impressed by the modern technology at the Diamond Head chapel that makes it convenient to display your videos and slide shows. Two large screen monitors are built in the chapel and one was in the lounge area where all share the same images. As an AV person, I can appreciate not having to setup a portable projection screen & projector on table and bring a separate sound system for it that is required at many other funeral venues. The wall monitors are easily visible in the ambient lighting compared to a projector and screen. The audio from the video/slide show were conveniently fed into the house sound system. The podium microphone was a high quality Shure gooseneck condenser microphone so it sounded very clear and the thin gooseneck was unobtrusive. Wyatt, who was the onsite funeral director, was professional, quick, attentive, talented and caring in all aspects of his services. He's not one to stand around doing nothing and has a keen sense of attention to detail as evidenced by him picking up trash to make everything perfect. He surprised us by playing the trumpet during the burial ceremony. Many professional musicians who happened to be in attendance commented on his skillful playing. Turns out he's an accomplished trumpet player as well as an instructor. I would recommend Diamond Head Mortuary and Wyatt as your funeral director.

Located downtown close to Vineyard St on Nuuanu Ave, my parents purchased funeral plans and mom…read morepassed in 2011. Hosoi did a wonderful job making sure everything was as she wished and easy to work with, absolutely organized, efficient, and very sympathetic. Dad passed a couple months ago and we were lucky to work with Ricki, who was so wonderful because there was an additional step to Dad's plan as he was a retired Air Force Lt Col so his final wish was to be interred at Punchbowl with full military honors. Ricki kindly helped with all of the plans, setting the date with Punchbowl and working with USAF to ensure dad received his honors. Ricki's been doing this a while so he has it down-pat and makes good suggestions, answers all our questions patiently, and just made us feel like family. Like he treated us how he would treat his own during this overwhelming time. He answered all our emails promptly and even called when he needed to discuss a more sensitive matter. During the grieving time your mind doesn't work as it should- or at least mine doesn't - it was a comfort to work with Ricki and the rest of the kind ladies in the office who remained professional but caring with each interaction we had. Mahalo to Ricki and these ladies who obviously care and want to make sure our loved ones and us are at peace.

We recently attended a relative's service here on 10-10-24. Things haven't changed much since I…read moreheld my father's service here in 2006. For both services, the deceased had funeral plans with Hosoi making it a lot easier. This company had been in business for so long that it is reputable, organized and the program runs smoothly. Personally I'm glad it was in English without the senko(incense)offering. They set up a table for friends and family to sign in and give their koden(money envelopes) to the family. There are ample benched seating for the guests during the service both in and out.. Inside is nice, comfortable and air conditioned. Podium and microphone are present. You can show a video on the screen as part of your program. You can select your clergy person along with who does the eulogy or remembrances of your dearly departed. After the service it's customary to provide refreshments or a meal to your guests in their outside dining hall. The one we just attended got their deluxe bentos from Natsunoya and 3 kinds of mochi, manju from Kansai Yamato for dessert. Beverages are also provided. There are two toilets available for your guests.guests

The caretaker also didn't return any of our calls and it's difficult to contact…read more anyone else there. Really poor management regarding the cemetary.

The caretaker will not return any of my phone calls or my grandmother. They took a check from…read moregrandma for $1500 to tear down grave stone. He gave no time frame for when job would be done. The check is cashed but gravestone still there. I will be reporting this to the Better Business Bureau. Not good business in my opinion. My grandmother is 97 years old. If they rob her of this money I'm going to seek legal action. Period