On January 15, 2026 our family suffered the lost of my Dad. It came at a shock as his passing was…read morequick. Oahu Cemetary assisted me through each step of the process in this difficult time. Being that it is an emotional process our coordinator Sherie worked very hard to help in the process as we faced a simple but troubling issue. Despite this Sherie kept in touch and through this we were able to complete the process and retrieve his remains. The urn that I purchased from them was a beautiful Hawaiian Koa box that now holds the remains of both my Mom and Dad together. My Mom passed away back in 2020 during the lockdown and we were unable to do anything for her but handle her cremation. Now with the passing of my Dad, he and my Mom can be together as they were before 2020. They were married for 43 years and finally together again not just in heaven but as their remains sit together in this beautiful urn that was also beautifully engraved. Mahalo Sherie and Oahu Cemetary for helping in closing this final chapter in our family.

A huge MAHALO to Raymond T. and staff at Oʻahu Mortuary! I could not have gone through the process…read morelosing my dad without Raymond's guidance. Dad passed back in October 2025 and finally laid him to rest last month April 2026, as I live on the mainland. Raymond was extremely helpful, patient, empathetic, and very kind throughout the months, while keeping in touch with my aunt who lives local. He went above and beyond to make sure dad was taken care of while planning his final destination at Punchbowl Cemetary. I felt so much weight lifted in interim while Raymond took care of literally all the arrangements from the beginning of the cremation to the beautiful burial. He made it that much easier during this difficult time of grief from afar. I appreciate all the Aloha and care at O'ahu Mortuary. Again Raymond T., my ohana and I genuinely thank you for being there when most needed!

Losing my mother was one of the hardest things our family has ever gone through, but Nuuanu…read moreMemorial Park & Mortuary took care of us with so much aloha and compassion. From the very beginning, they treated us like ohana and made sure we felt supported every step of the way. They handled every detail with care and respect, allowing us to focus on honoring my mom's life. Her viewing was beautiful and heartfelt -- it truly reflected who she was and the love she gave to everyone around her. During such a difficult time, their kindness meant everything to us. We'll always be grateful for the comfort and support they showed our family. I highly recommend them to anyone on Oahu looking for genuine, caring service.

My dad passed away on December 6, 2024. The whole thing has been a blur and I've just been zoning…read morein and out. My parents purchased a glass niche here years ago and luckily were prepared, so I didn't have to deal with it. We met with Jack. He was our funereal director and walked us through the whole process. He was such a tremendous help. He explained everything to us and answered all our questions. My dad was cremated on the same day. We made an appointment with jack the next day to put my dad in the niche. Everything went smoothly. If you use Nuuanu Memorial, I would highly recommend Jack.

Thank you for the flowers today! Appreciate the fast service and the fresh flowers! Mahalo. They…read morelook great on my grandfather's grave at punchbowl.

It was a last minute decision to purchase a funeral wreath the first Saturday in December, for a…read moreDecember 20th memorial being held at Valley of the Temple in Kaneohe, Oahu. Knowing florists would be busy because of winter events like prom, dance recitals and of course funerals, my chances of getting one was almost helpless. The last florist and my last hope, I walked into Flowers by Carol in Aiea she was booked, but she was kind enough to reach out to another florist who might be able to help me, Flowers by Fletcher. She took my number, told me she'd contact him and that it may take a day or two for him to contact me, as he may also be busy. (Thank you Flowers by Carol for helping me out and the recommendation!) About an hour later, I got a call from Fletcher and he said he could take my order and have it delivered to the memorial service. What a lifesaver!!! He requested my email address and sent me pictures and prices. I was able to make contact with Fletcher to place my order and provide payment. The day came and he did an amazing job! My family and I couldn't be more pleased to have a beautiful flower arrangement at our aunt's memorial. Thank you Flowers by Fletcher for accommodating us, the excellent service and delivery!

My father purchased a viewing/service plan with cremation. Everything went perfectly from the day…read moreof his passing to the service. The staff was exceptionally helpful and answered all of our questions. The service area was clean, set up and ready to go. Thank you so much for all that you do.

We went through Borthwick with mom in 2018 and everything went smooth…read more We went through them again for my dad who passed mid November. We had the appointment with Marilou. At first it was fine. She didn't really have many answers for the questions we had. She also didn't show any intent on finding out the answers. Initially they were small things that we just brushed off. Then later into the meeting we had questions about my dad being buried with military honors. Again, she didn't have answers and didn't show any type of concern in finding them out. She said there was somebody recently who didn't get and he was high ranking. That's an unacceptable answer. That's when red flags starting flying around in all of our heads. She just didn't give a f*ck enough to verify anything. She made the whole process so much more stressful than it already was. We wanted to pay with insurance, since one of the insurance is through a local State Farm office and they can cut a check quickly, like they did with my mom. She kept arguing that insurance can't do that quickly and that we need to finance through them, taking an over $18k bill to $20k. She finally agreed to talk to her boss and call us later. There are due dates for photos, obituaries, and other things that I submitted prior to any due dates. I received email confirmation on them. Fast forward to the weekend before his funeral. No obituary anywhere. Not in the paper and not online. We have to wait until Monday to speak to anybody. I leave a message Sunday for Marilou. The lady says that she will give a call by 9 am on Monday. No call. We go down there and she's busy with another family. Merci comes to help us. The department that was in charge of posting the obituaries was busy but told Merci they posted it online on the 9th. We check, and sure enough it's posted. They insist to Merci it had already been up online, but they're not sure why it wasn't in the paper. They said they can rush and get one in the next morning which was the day of his funeral. We all argued it absolutely was not posted prior to that morning. Merci was able to verify that it was in fact just posted online that morning, the 15th. They lied and threw her under the bus. My dad was 90, not much people his age look online for obituaries. There was no other way for us to contact most of them. We could only contact family. Day of the funeral, paper has the obituary. Edwin and the limo driver (I'm so sorry I forgot his name) were so kind and everything almost went smooth. I was told previously by Marilou that we would have the service, go to punch bowl for the burial, then come back and pack up the food. 20 minutes before they were going to close the casket I was told by the lady in the kitchen that everything had to be packed up and cleared out. We had so much food because the obituary didn't get posted online until the day before and then in the paper that morning. We had to scramble and then almost missed them closing the casket. It was so much added stress. Aside from Marilou and the department that screwed up the obituary, everybody else there was very nice. TLDR: The whole thing was made to be unnecessarily stressful. 100% satisfaction is bs. Having to go back and double check everything, and then being blindsided by things we didn't even think of until it went wrong was just ridiculous. Everything needs to be done right because there are no redos here. We can't go back and fix everything. That's the most frustrating part. My dad deserved it to be done right, and they just screwed up at every opportunity.

Maybe I was Japanese in a previous life. Somehow, I'm drawn to Japanese things, but I've only been…read moreto Japan once. Luckily for me, there are enough Japanese things in Hawaii and LA! I was always curious about the pagoda top that I passed by every day on the way to school and work when I lived in Nu'uanu. After many years, I saw Cara M.'s review when I searched Honolulu Landmarks on this Yelp website! I finally had time yesterday to explore and get a close up look! It was really cool! I parked for free on Craigside Place - the street in the front of the big condominium. It's just a short walk down the paved driveway which is blocked off with orange cones. If you drive to the left, you'll pass by all of the Japanese style graves which are like crypts where urns of family members can be placed together. So - walking down the driveway which curves to the left, you'll arrive at the tall, faded Sanju Pagoda straight ahead. Although the it needs repair and is surrounded by a soft, saggy orange fence, it's still magnificent and beautiful! According to an article in Honolulu Magazine (11-1-06), it is one of the "9 Most Endangered Historic Sites in Hawai'i". It is believed to be the largest pagoda in the world! Before the Sanju Pagoda, to your right, sits a replica of the Kinkaku-ji Temple with the Mirror Lake Garden. It would look better if the water filled the ponds and if the temple were gold in color like the original one in Kyoto, Japan, but I was happy enough to be so close to it! There seems to be some controversy about the maintenance of this Landmark. It may take over $2 million to renovate. If you want to check it out before it falls down, you may want to do it soon... Just be careful!

After driving on the Pali Highway and seeing the top of that mysterious pagoda every day, I decided…read moreto investigate! and the Internet gave me the Kyoto Gardens of Honolulu Memorial Park, which is the eastern half of the Honolulu Memorial Park and Cemetery. We parked by the graves and walked down to the Sanju Pagoda, an impressive sight in Hawaii! To people from Japan, they'd probably just think that it's old and in SERIOUS need of repairs, but to my friends and I, it was super awesome! A for real pagoda outside of Japan! There was an orange safety fence around it, so we couldn't walk around the pagoda, but it was for the best because it really does look like it can fall down any moment. We then walked down to the replica of Kyoto's famous Kinkaku-ji. Although it doesn't have gold walls, the building looks practically exactly the same as the one in Japan! What makes this replica even more fun is that you can walk right up to it and walk around it, which you can't do with the one in Japan. Good for us! Good for the old building? Probably not... The Mirror Lake Garden was empty of water, so it wasn't really a lake, but we could see how the rocks were placed. It was interesting. If you are a fan of Japanese culture, have gone to Japan, or plan on going soon, the Kyoto Gardens of Honolulu Memorial Park is really nice! Just respect the grounds and don't throw rubbish around.

Located downtown close to Vineyard St on Nuuanu Ave, my parents purchased funeral plans and mom…read morepassed in 2011. Hosoi did a wonderful job making sure everything was as she wished and easy to work with, absolutely organized, efficient, and very sympathetic. Dad passed a couple months ago and we were lucky to work with Ricki, who was so wonderful because there was an additional step to Dad's plan as he was a retired Air Force Lt Col so his final wish was to be interred at Punchbowl with full military honors. Ricki kindly helped with all of the plans, setting the date with Punchbowl and working with USAF to ensure dad received his honors. Ricki's been doing this a while so he has it down-pat and makes good suggestions, answers all our questions patiently, and just made us feel like family. Like he treated us how he would treat his own during this overwhelming time. He answered all our emails promptly and even called when he needed to discuss a more sensitive matter. During the grieving time your mind doesn't work as it should- or at least mine doesn't - it was a comfort to work with Ricki and the rest of the kind ladies in the office who remained professional but caring with each interaction we had. Mahalo to Ricki and these ladies who obviously care and want to make sure our loved ones and us are at peace.

We recently attended a relative's service here on 10-10-24. Things haven't changed much since I…read moreheld my father's service here in 2006. For both services, the deceased had funeral plans with Hosoi making it a lot easier. This company had been in business for so long that it is reputable, organized and the program runs smoothly. Personally I'm glad it was in English without the senko(incense)offering. They set up a table for friends and family to sign in and give their koden(money envelopes) to the family. There are ample benched seating for the guests during the service both in and out.. Inside is nice, comfortable and air conditioned. Podium and microphone are present. You can show a video on the screen as part of your program. You can select your clergy person along with who does the eulogy or remembrances of your dearly departed. After the service it's customary to provide refreshments or a meal to your guests in their outside dining hall. The one we just attended got their deluxe bentos from Natsunoya and 3 kinds of mochi, manju from Kansai Yamato for dessert. Beverages are also provided. There are two toilets available for your guests.guests

I'm just disappointed in the customer service given today to my husband. He went in specifically…read morefor Anthuriums for some visitors. The flowers are VAGUELY marked for pricing. When he asked which was which price he was told the ones he bought would be in the $4 size. They charge by the inch for these. Flowers aren't marked as to what color they are nor sizes. When he asked if they would be alright in the car the saleswoman said they'd be okay but when they wrapped them she'd add a wet paper towel to the stems. He went to the register and asked for this to be done to be told NO they don't do that but he could buy a water tube for each flower he's buying for .25 cents each. My husband said no that's okay. Husband was buying a vase and the man said he could give him some water in the vase. So now my flowers are $5 each, unwrapped in a vase to be transported home. The one flower ended up split somehow? Edit *The man flattened the flower to measure it and suspect this is where it split. Some sales people just seem to not be interested in you unless you're making a big purchase. . I know this may feel a bit harsh for this ONE flower But I've had this experience with them before and just tired of the attitude some salespeople give off. EDIT * appreciate Monty reaching out as fast as he did. I give him as a manager

Just wanted to thank Monty for promptly reaching out to me and making sure I was satisfied after my…read moreless than stellar experiences. Decided to showcase my gorgeous arrangements from past orders in hopes to inspires future orders for new and previous customers. Thank you, Monty!

When my stepfather passed away, I used Ballard for his cremation. He passed on Aug 22 and was…read morecremated around Sept. The end product was nice. The customer service should've been better. I had told Ballard, that I would be taking care of my stepfather's arrangements and any payments. I told them to not contact my mother because she was grieving so the least I could do is take this off her mind. Mom was also stepfather's caretaker and was there with him when he passed. So she wasn't exactly in a state to deal with funeral arrangements. They ended up calling my mother and asking for payment when it wasn't near the agreed upon dates. I felt that this was very insensitive. Another thing was that I had payed with cash and sent my boyfriend to drop it off. While he was there they counted the money wrong, had to recount, counted the money wrong again, and had 2 people double check the amount of cash. Now, I understand that everyone has those days, but after I specifically told them not to bother my mother... I couldn't help not to be irritated. But overall, the cremation was seamless and end product was satisfactory.

I had my father's Celebration of Life here and it went off without a problem. Lots of parking, lots…read moreof chairs, attendants, air conditioned, attention to detail, AV set up and a director. CJ was my director that night. From the tables, displays and AV equipment, everything was taken care of. She is a very empathetic and sweet person. Also, the chapel rental and other services seemed reasonable.