I am sorry to have to give this establishment a less than favorable review, as I have shopped there a while. But I feel I do have some valid complaints, several of which I have taken up with the store management without positive resolution.
I purchased a certain (will not give name brand) cuckoo clock from this establishment in the $400 range - well high enough to expect a quality, reliable clock.That was about 2 years ago. Since then, it has been returned to them 3x with random defects, none of which were repaired on the first attempt. I also purchased a certain (again, I won't give the name brand) mantle clock - around $200. Again, sufficient, especially given the brand, to expect a quality clock. That too has not run correctly since purchased. Unfortunately, however, I gave that one as a gift, so I have the pleasure of hearing the jabs of the family who received the gift every time I meet with them, as I have now become known as "The guy who gave us that clock that doesn't work". They mean it in good humor, but it's hardly what I paid over $200 for.
Lastly, and perhaps most wrongly, I was once in the store (again, for one of the three ineffective repairs of my cuckoo clock) when the salesperson referenced a watch they had taken in on estate. They described it and I expressed that I MAY be interested in it once it was ready for sale. After that visit, I hung the clock up on my wall and, once again, watched it not work. So I decided not to shop there again for a clock or for that watch. They called me several times in the weeks following and expressed that the watch was ready for sale. I decided to ignore their calls. Perhaps not right on my part, but justifiable, as I now had my other clock "repaired" for the third time only to have it STILL not work. Oddly, shortly thereafter, a co-worker of mine stopped in the store, at which time the store manager told my EMPLOYEE that I was ignoring their call and not stopping in to buy the watch I had told them I was buying. This is not only factually incorrect, but is incredibly rude. I would never expect an reputable store employee, manager or owner (and I do believe it was the owner, in this case) to tell anyone about another customer's business - especially an EMPLOYEE of the customer. He hardly needed to know that I was in the market for a new watch of the price this one was being sold for - and certainly didn't need to be told that I was "ignoring" a call or "re-negging" on a sale I never committed to.
All in all, I would not recommend this store for the reasons noted above.
I will remove this review when/if these problems are rectified by management. So if you're reading this - they still haven't made things right by me. read more
