Daughter hired them to replace her garage and do other work after the 2000 tornado in Nashville…read more Shoddy work and still no satisfactory conclusion over the bill.

I recently used TriStar to fix a number of issues in the crawlspace of our home. They were on my…read moreradar because they've helped my parents with at least two disastrous leaks in their home and did great work; they were reliable, got the job done, and even stuck to an original estimate when the project ended up costing significantly more than anticipated. So when our crawl space needed some work Jay with TriStar was one of the people I called to get an estimate from. Not only was he very responsive in coming out and giving an estimate, but his estimate was less than another well-known contractor I talked to. When I decided to wait for months before deciding to do the work, Jay was very professional about it and his original estimate still applied four months later. Once I hired him, the work went very smoothly. Jay is really easy to communicate with and he clearly communicated to me about what would be done and when, and stuck to it! The work was done well, on time and on budget. When there was a freak problem (a nail somehow got driven up from the crawl space through the hardwood floor in our living room), I texted Jay about it...he texted me back immediately and had someone at the house a couple days later to repair the issue, no questions asked. I can't even tell where the nail was now! I've heard horror stories about bad contractors who aren't reliable or responsible and are hard to get ahold of and communicate with...TriStar is the complete opposite of that. I'm so glad I chose them based on seeing their top notch work at my parents' home, because my experience was no different. I'd definitely recommend them.

I am devastated. I spent 30,000 to turn my kitchen to look like a trailer. I went from granite to a…read moreboard that they said was much better. There is a seam in the middle of my counter that (after 3 weeks) is already separating. I should have realized that refacing meant that they would not paint the inside of cabinet. I feel like I am an elderly new widow that was taken advantage of.

UPDATE ON LAST REVIEW. We have a problems with installations and contacted Improve It regarding…read morethe problem. They sent someone out to home to look at the problem and it might have taken awhile but they hung in there until it was correct. I was really surprised. I thought this was going to be a battle. But received many calls checking on status until it was perfect. Now that is RARE customer service. They will always listen. Happy cusstomer.

They do lousy job and when I tried to get them back to take care of the problem, they just ignored…read moreme. Matt Comparin was project manager. I left him multiple texts and voice messages and he just ignored me. I called office asking if he's still working there. They said he is and they will let him know, but nothing!

Called 3 times, spoke to receptionist each time and never received a call back to talk about a roof…read moreestimate.

If I could leave fewer stars I would. We hired ascension general contractors for a full remodel on…read moreour home. They finished in April of 2024. We had some issues with lazy decision making without our consent. Those were handled according during renovations so that's fine. However, we are just over 2 years living in our home and we already have to hire a roofer because of how awful the job was. We have multiple leaks. Ascension came out less than a month ago and they claimed the roof was fine and have refused to fix their mistake which is why I'm now here. If you want someone to do the job right the first time, go somewhere else.

We had them do a complete bathroom remodel. Since we only had one bathroom we were on a strict…read moretimeline to get the job completed. We stayed at a hotel whole the work was being completed. This company has a lack of communication and writing things down. I had to remind them several times of specs we talked about and they stated they didn't remember. I had to come by my residence daily to ensure the job was staying on track, during this time several things had to be redone. While they were doing the construction they damaged one of my vent lines to the kitchen and placed duct tape on it (never told me). The paint first started pealing off the wall, the vanity was not placed in the correct place and the plumbing was not done to specs. The small amount of electrical work was way over price (this came later and was not on the estimate)!!! We had to purchase the faucet, toilet, sink and vanity, shower head and hand rails. Which were not included in the estimate. I would look for another contractor, unless you have time in your day to check on it daily. Would highly not recommend this company.

Called late last night because of a bathroom leak. The owner and one of the crew members were at my…read morehouse first thing the next morning to fix the leak. They even took extra initiative to fix an issue that wasn't related to the initial problem. I appreciate the thoroughness and professionalism. I will definitely be using and recommending this company in the future.

Worse contractors in middle TN. They do poor work and are petty when asked to do something…read moreproperly. Cancel the work if you find out someone has contracted them. They work with Lowe's- don't go through Lowe's for home services. They whine and gripe and left an art model hand with the middle finger up after having to come back to do a painting job correctly.

Hired Topline through Home Depot referral for gutter repair, very happy with the completed job…read more Reasonable pricing, the process was clearly explained, no upselling.

Salvador, the owner of Topline Renovations, installed a set of glass shower doors we had purchased…read moreat Home Depot. In addition to being very reliable and showing up when he said he'd be at our home, he also picked up the door package for me. Salvador is a craftsman. I was amazed at the number of parts that came with the doors. In less than three hours doors were up and are installed perfectly. We couldn't be happier!

Came out to look and give us a quote on some trim work we needed done around the house. Techs were…read moresuper nice and professional and answered all of our questions. I will say, there is an $85 call out charge just to get a quote, and that's the only reason I'm knocking them a star, but the service we got was great!

The charges were astronomical and the technician had to come back more than once. We will not use…read morethis company again and. do not recommend them. Big rip off.

Preston from Southern Roofing & Renovations was passing by our house in Neptune Beach, Florida, and…read moretalked to me for a while. During our conversation he noticed that one shingle was bubbled up a little out of alignment. I meant to get it fixed for some time (a couple of years), but never really acted on it. Preston pulled the ladder out of his car, got up on the roof and glued the shingle down. After all that, he stated that the roof still has quite some time in it. Preston acted very courteous and professional, and there is no question as to what roofer i will call to get it replaced.

I'm sure this company does a very good job on roofs. I would have hired them, but was told that if…read morethey talked to my insurance company then I was obligated to hire them. I was only looking for an estimate. I might have chosen another company with a lower price, but just as good--which I did. The young representative wouldn't even give me a quote until he talked to the insurance company first. What?? I like having the choice of choosing which roofing company I hire.