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Yarn Matters

5.0 (5 reviews)
Closed • 10:00 am - 5:00 pm

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5 years ago

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4 years ago

Friendly and helpful staff, huge selection of yarn. I only knit socks, and the sock yarn range is terrific.

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7 years ago

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8 years ago

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9 years ago

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Michaels

Michaels

(11 reviews)

$$

Recently, I ordered framing for some family photos I had done. The framing department was so…read morehelpful! The lady at the counter. She helped me pick the best frame colors for each photo we had. They were having a mega framing sale, so I jumped on it! The project took 2-weeks to complete and when I got the pieces back, I was beyond thrilled! This store is always so helpful and organized. It's the closest thing to a party store in town also. I love when they have sales on their seasonal items.

This is the (current) manager. This is the product I was in search of (snow-tex). When asked…read morewhere it was (because it wasn't in aisle 81 as the website states), he decided to be confrontational with a *very* snarky "sir, I'm trying to help you", **AFTER** he stated they didn't have any if it wasn't in that aisle. The website shows 15 in stock. That aisle has been partitioned for Christmas ware so it was moved to make room for seasonal items. It was indeed moved. I found the item, all 15 of them, doing his job for him. 1). Do not become confrontational with a customer. 2). Let a customer finish speaking. 3). Don't be snarky with a customer. 4). Do your j-o-b. It's simple, especially when there less people in your store than bottles of snow-Tex on a shelf IN AISLE FIFTY SEVEN. Maybe he'll know where when if he bothers to read Yelp reviews about his own store to help improve customer service. Not my job to tell him. And 5). ? Some advice: You're there to help the customer. We make YOUR job happen. Retail isn't for everyone, but there are jobs where you can be far in the back of a warehouse and don't have to deal with the public. Just a thought.

Knitting B - Fingering weight Noro Ito!

Knitting B

(18 reviews)

$$

When it comes to yarn in Richmond proper, this is definitely a place where you'll find a wide…read moreselection of prices, brands, colors, and textures. Considering that there are only two other yarn stores in the greater Richmond area, it's nice to know that there's something for everyone if you're in Richmond proper. You may also find a range of customer service. The first time I went in, I felt very welcomed by the staff members and they answered all of my questions. I was happy to make my purchase. This is what prompted me to return. The second time I went in, the staff member at the register was chatting with an exiting customer about the election. I don't mind a political disagreement or difference but I do mind vindictive racially charged whispers. If your hand is over your mouth as you gleefully lean into your inner mean girl, a part of you knows that what you said isn't entirely classy. Your candidate winning does not excuse bad manners or a lack of decorum. However, it's low form to wish the losing candidate ill, and to hope that they go back to the hole they crawled out of. Wow. It just goes to show that age is not associated with class. Folks are entitled to their opinions, but if you're a staff member hoping to make a sale, it's probably best to keep that under wraps or at least away from your workplace. Not classy, not demure, not mindful at all, and definitely not the kind of behavior that would make America great ... at any point. Note: I do not believe that this staff member reflects the entirety of the others. I do think that, had it not been the day after the election, this person may have been less likely to be less mindful of others in the store. That said, big moments in history do reveal our true character, and I hope this staff member takes the time to be more empathetic and aware of their surroundings the next time they are at their workplace.

Wonderful selection of yarns, patterns and tools. Friendly staff. I especially appreciated their…read morelarge selection of Noro yarns

Yarn Matters - knittingsupplies - Updated May 2026

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