As I weigh it's impact, this is the first negative review that I have ever given a company. However, upon reviewing the communications with the office manager, it is indeed warranted.
This company isn't concerned with the health of your lawn -- they're focused on how many lawns they can mow down in a day. That mindset shows in the work.
They cut the grass when it was too wet, leaving ruts and gouges in the lawn. When I raised the issue, I got excuses instead of any real accountability. As witnessed and looking at other reviews, this isn't a one-off -- another customer described the same wet-grass cutting issue leaving gouges in their turf, plus damaged downspouts from careless string trimmer use (had to replace downspouts several times), this appears to be a pattern of rushed, careless work rather than an isolated incident. Also, the foundation of the deck was damaged by the careless trimming. I hired a contractor to put protective siding around the deck foundation from the trimming--and he said I should get another lawn company.
On the flip side, they also mowed in 100°F heat after I gave advance notice specifically asking them not to cut in that kind of extreme temperature, as it scorches and stresses the lawn -- so they don't seem to adjust the schedule for conditions in either direction.
Dealing with the office was, frankly, the worst part of this whole experience. The office manager, was rude and condescending every time we communicated -- talking down instead of actually listening to a legitimate concern or attempting to find a path ahead. Any time I brought up a problem, I was met with a dismissive, unpleasant attitude rather than any attempt to help. Unprofessional doesn't even cover it.
I actually stuck with them for a while, because the cutting itself wasn't the worst I'd seen. But between all these other issues -- especially the horrible way the office is run -- I decided not to move forward with them. And it's not just me, neighbors in my community talk about how badly that office is managed too.
Between the disregard for the lawn's actual condition, the refusal to work around reasonable scheduling requests, and genuinely bad treatment from the office, I can't recommend this company. read more