It's a long over due review for Bruce and his team - for helping me assess and sell a property in…read moreAugust 2023. I had a rental property that was poorly managed and was being up-charged for repairs due to the negligence of the property manager. I reached out to Bruce to help me assess the situation - whether I should pay for the fee, whether to move to another property manager or sell the property. Bruce recommended selling and helped me market and sell in a short amount of time. He and his team were efficient and demonstrated a high level of integrity throughout the process. I would highly recommend the team and will use their service again in the Atlanta area.

Sold our home is few days with multiple offers. My family can now relocate to new home in Sandy…read moreSprings realtor help find. Great service!

I was hesitant about using a property management company for various reasons. This was my first…read moretime working with one here in Georgia, and I wasn't sure it would be worth it. But after my experience, I'm really glad I made the move to Rent Appeal. Communication has been great, everything has been handled professionally, and it's taken a real weight off my shoulders as a landlord. I'm now looking into having them manage my other rental properties as well. I hope after great reviews like this and more people go to them, they will still maintain the same quality and standards in what is getting them there. I will be sad if standards and quality decrease over time.

Rent Appeal has consistently provided the best customer service and expertise with my rental…read more Highly recommend!

On time, honest, great work. Fixed my door issue fast. Great communication, highly recommend!read more

The maintenance team is always on point. I never have any problems with getting some one out in a…read moretimely matter to take care of whatever issues I am having at the time.

My husband, daughter and I viewed a property on 2002 Smith Dr in Kennesaw and wow! We had a…read morehorrible experience. The driveway needs to be replaced before renting. The smell was absolutely horrid, my toddler cried and wanted to leave because of the stench and my husband couldn't even finish the tour! I cannot believe you all are allowing showings of the property with such a pungent odor and the driveway being the way that it is. After speaking with Tammy she informed us the driveway will not be repaired "...it's not in the budget..." for them to fix and the smell will not be eliminated until the property "...does not rent..." my family and I will be looking elsewhere. This house is 100% not ready to rent, especially not for the $1,400.

Terrible company to work with as a renter. Rented a private home from them. Every year they did a…read morehome inspection I would be complimented that my home looked amazing and looked like a model home. At move out they charge me crazy fees the same dollar amount as my deposit. They charged for a light bulb? Really? I can't wait to have my day in court with these crooks. Edit: 100% was a resident. Typical, deny even knowing the people you screw over. Classy.

Low Key Scam Richard…read moretakes in multiple applications at a time to rent, where most home rental companies take down a home when an application is submitted and relist if application fails. So he's receiving multiple applications (at $75 an applicant) at once. The application process comes across as a scam as it continuously says incomplete, you'll complete and it will ask you for an additional $75. If you have any questions about this process you can email or call Richard, but don't expect him to reply. He's a fan of only sending out automated messages, nothing personal. If he actually picks up the phone, he'll say he's out of office and he'll call you right back... but that call will never come. Then you'll receive an automated sorry email saying you did not get the house 3 hours after he said he'd call you right back. Major coward vibes. If you need a man of integrity to rent from, you're not finding it here. Since applying to one of these rental homes, we have received contact scam phone calls and text messages. AND NOW WE HAVE HAD A $1200 FRAUDULENT PURCHASE ON OUR CREDIT CARD! Richard Burton is a crook!

I met Richard Burton online via a social medIa nvestor group and later met him in person at a…read moreconference. Myself and a client where looking to do a 1031 exchange to a area with good schools, appreciation and cash flow. Richard was amazing in helping to procure three homes and then did some minor fixing up and management afterwards. He's very humble, quiet and looks towards the clients best interest being forthcoming on neighborhoods, vacancy and tenant interest. If your looking to purchase a investment property and need it managed, Richard Burton is your go to person for North Atlanta Georgia.

Adrian is great to work with. It's been since 2010 that I have entrusted the care of my home to…read moreFlackwell Property Management. Our relationship has been via email and phone since I'm out of state, and if there is an issue that arises, I'm informed promptly. I have not had a problem with tenants or property management. All the details are handled by Adrian and his team, which is a great relief for me. Having Adrian as my property manager is a great decision. I would highly recommend Flackwell Property Management.

We had to leave our property in the middle of a kitchen renovation to move across the country. We…read moreare so thankful that we have Adrian taking care of our investment and handling the details that would have been impossible for us from such a distance. He finished up the reno and rented our house for us quickly and painlessly AND we are renting our home for more than we had originally planned. He found fabulous tenants and he handles everything on that end without a hitch. His fees are so reasonable. We HIGHLY recommend doing business with Flackwell Property Management.

Savy Roberts helped us with both finding a home to purchase and selling the house we lived in…read more Every step of the way she was reliable, responsive, and offered expert knowledge. Her communication is truly exceptional! She fought for us in tough competitions, and was our rock through some difficult situations that came our way. Our first time selling a home was smooth and quick thanks to her guidance. Savy's passion for what she does and her level of dedication to her clients is highlighted through every answered question, conquered obstacle, and celebrated win. Savy went above and beyond for us and I would strongly recommend her to anyone interested in looking to buy/sell. We could not have asked for a more perfect person to be by our side on this journey.

We had an outstanding experience working with Ashton Ernst Ballard of the Justin Landis Group…read morethroughout the sale of our property. After previously having difficulty selling our home, Ashton came in with a thoughtful, organized, and well-executed plan that immediately gave us confidence. Her professionalism, market knowledge, and strategic approach made all the difference in helping us successfully navigate a very challenging market. Ashton was consistently easy to communicate with, responsive, and proactive throughout the entire process. She kept us informed every step of the way and was always available to answer questions or provide guidance when needed. Her calm, solution-oriented approach helped make what could have been a very stressful experience feel manageable and smooth. We truly appreciated Ashton's dedication, attention to detail, and expertise, and we highly recommend her and the Justin Landis Group to anyone looking to buy or sell a home.

We bought an investment property in GA with James in 2018 and sold it in 2022. He was also our…read moreproperty manager during that time. He came recommended to us by a friend who had also bought investment properties with him and our purchase and subsequent sale was smooth. He found us a buyer while it was still tenant occupied. During the 4 years we held the property, and compared with other property managers, we didn't feel that his services were worth his fee. We opted for the hybrid fee model yet we ended up doing most of the communicating with the HOA and the renter ourselves. At the end of the day, his relationships are with the sales people of the builders, and once they transition to the community's HOA, James had no contacts and just told us to handle ourselves. We felt that we should've gotten higher rent for the property and better tenants. The first tenant he found wanted to break the lease and James didn't really know how to handle that other than to talk to the tenant. As a lawyer myself and from experience, I knew how to take legal action and drafted the proper paperwork myself. The second tenant he found was fine except he kept contacting me directly because he said James wasn't handling his concerns. Tenant eventually asked me to just renew his lease without James because it was easier that way. Since neither landlord nor tenant felt properly taken care of, we just decided to offload the property and exit the GA market altogether. Chalk it up to lesson learned and to stick to the market that we know personally. Furthermore, he left my phone # on GA public records even after our sale so I get calls and letters weekly from GA flippers looking to buy the property we no longer own. Fun. Lastly, he kept asking me to write a positive review for him on BiggerPockets while he had only just started managing our property. Didn't make sense to me as his job had only just begun and anything could still happen (and did). So I'm now writing an honest and non-emotional review 5 yrs later to present the full set of facts. Cross-posted on Zillow and Google.

James Park is an excellent property manager and real state agent. He took excellent care of our…read moreproperty in Duluth. He went far beyond any management company, making sure our house was well taken care of by finding quality tenants. James Park also did an excellent job selling the house, he took care of all the details all the way until the closing. I highly recommend James Park!

DO NOT WORK WITH THIS COMPANY. We hired them to rent our property…read more Based on my documented experience, here is what you can expect: * Contractual Dishonesty: They do not follow the terms of their own signed agreements. I even sent them an email referring each section of the contract that they broke and no response. * Financial Theft: They withheld $500 under the guise of a "repair fund" and refused to return it upon termination, "marketing costs" as an excuse to keep it. * Lack of Integrity: Issues began on day one and never ceased. But I gave them the benefit of the doubt since a Real estate agent had referred them. I have kept every email and document to prove their pattern of misconduct. Save yourself the headache and find a company that respects the law and its people. Even the real estate agent who referred me to them (whom I do not know personally but gave her the documentation) has removed them from her vendor list. I have reached out to the owner. Lets see if he reaches back out to me. Dont believe me. Go look at their Better Business Bureau profile. Wish I had looked there first. We have started legal action if we do not get our money back. UPDATED after their reply: if it were our mistake we would not have started legal proceedings!! Please look at YOUR contract and honor that you do not know how to conduct business!!

Negligent, Unresponsive, Contractually dishonest…read more We just moved in to one of their rentals last weekend and it has been disaster upon disaster. Do NOT rent with this company if you can help it. They do not follow their own leasing agreement and will not fulfill any of the things they promise in writing. The house we moved into was disgusting on the outside, with cobwebs and dust. Sadly, the inside was worse. It was not properly cleaned or maintained and even though it was vacant for over a month, they did not complete the repairs they promised having ample time to do so. One of the fans is coming off the roof and is a serious life safety issue - they are still dragging their feet to fix. Additionally, they charge you for setting up your utilities (and give you no choice but to pay the fee) and then proceed not to set up any of your utilities and revert you back to set them up on your own. They advertised waste and sewer was not necessary to set up, and it is because I asked for the trash bins and they told me they didnt have them and I needed to call the waste management company. They do not have internal communication channels as one person bounces off to another and you need to call them 100 times before they answer an email or call you back. Finally, if you want to pay a rent deposit you have to go to walmart to the money center to do it - even if you have perfect credit and can offer bank check, EFT, or major credit card. If I didnt have my things moved into this house already - I would sue them for contract violation and leave.