We still go to Smiles at the exchange. We like the whole staff. Both dentists are very nice and…read moreprofessional. Would highly recommend them if your looking for new dentist.

Dr. Botti quickly returned my call on Thanksgiving for my crown that had come off. She met me the…read morenext morning, on her day off, and re-attached it. I've been going to that practice since I was 5 and will remain a customer for life. Chris

Dr. Long is exceptionally professional. He recommends the most highly qualified experts where his…read moreclients obtain the best service. He truly cares about his clients well-being.

Dr. Long and the staff are the best! I have been going there for years now and have always had…read moregreat service. Dr. Long explained everything, gave me options and the pro and cons of my treatment. The staff is very attentive and personable. As much as you would usually dislike going to the dentist, Dr. Long makes it a pleasant experience.

First time these people made me upset was when we arrived 12 minutes late, although our appointment…read morewas scheduled for an hour, and they rescheduled us... instead of letting us get the other 47 minutes of our scheduled appointment time. Today, we arrived, and was told that we were not even scheduled! They stated that the appointment that was scheduled for today was actually completed on March 31st. We were here on March 31st but did not get the service that day! I was told that they would have a manager call me but that was also told to me before?? I'm not impressed with this place whatsoever. I live across town and don't have time for this.

Tried making an appointment for over a year. They rescheduled me 3 times and each time it was due…read moreto their hygienist having to leave for an emergency... each time I rescheduled they pushed me back another 5-6 months, making no effort in getting me in sooner.

Quickly worked me in for an appointment to reset a crown. Staff friendly, professional and…read morecompetent.

I wanted to share feedback from my recent visit. The dentist and the dental hygienist were…read moreexcellent--professional, kind, and thorough. I really appreciated the care I received during my appointment. However, my experience at the front desk was disappointing. The front desk staff member was rude and disrespectful, and the interaction escalated enough that another staff member stepped in and helped resolve the situation. The way I was spoken to made me feel uncomfortable and disrespected. I can't say for certain what motivated it, but it did leave me feeling that I may have been treated differently. I'm sharing this because I value the clinical care here and hope the front-desk experience can be improved for all patients.

I'm extremely disappointed in how my recent visits were handled, especially regarding communication…read moreabout insurance changes. In December, I underwent extensive cosmetic dental work, fully aware it wouldn't be covered by insurance. However, I scheduled a routine follow-up appointment for May--expecting it to be covered, as all my past routine visits had been with this office. After that May visit, I was surprised to receive a bill. When I called to ask why, I was told that as of January 1, the office no longer accepts Tricare--yet I was never notified. Apparently, letters went out in December to affected patients, but I was "accidentally left off" the list. Had I known this, I never would have proceeded with cosmetic work here, knowing I'd have to pay out of pocket for routine follow-ups. To make things worse, I was asked to sign a form at my last visit, which was summarized by the hygienist as "just confirming we expect this to be covered by insurance." That left me with the impression that nothing had changed. Only later did I learn this was not the case. This kind of oversight is not just inconvenient--it's costly. I feel completely blindsided and misled, and I'm now stuck with a bill for something I had every reason to believe would be covered. Patients deserve clear, timely communication--especially when it comes to something as important as insurance coverage. I won't be returning.

I had seen another local dentist faithfully for 15 years, never missing a cleaning. I left because…read moreof a plethora of things that stacked up. On top of poor customer service, I started to get the feeling the actual dentist was not great, despite all his high-tech appliances and seemingly large staff (that somehow were always changing...). I love my teeth, and I have only had issues with one of them since childhood, which needed a crown. Well, after years of a clean bill of health at each cleaning (even paying extra for more frequent x-rays that my insurance doesn't cover because, again, I love my teeth), I changed offices to Dr. Nguyen at Centerville Family, and I had 2 SERIOUS cavities that had been brewing for YEARS. LITERAL YEARS. So much damage. DR. Nyugen refused to throw the previous dentist under the bus. But I could see them in the photos and x-rays and I am NOT a dentist. Because the teeth were in the top back, I could not see the damage when brushing, but my goodness - how could a dentist miss this?? I was crushed. Dr. Nguyen repaired them (filled a cavity and then replaced my crown and it was so much better than my first crown, I cannot even believe I suffered so long with the first one - old dentist told me it was normal to feel discomfort for 6-18 MONTHS! And I believed him!). I had my crown finished off this morning and I feel completely normal. The staff here - NIGHT AND DAY DIFFERENCE. Again, why did I put up with horrible customer service for 15 years??? So KIND at Centerville!

This was my very first time visit, after being referred. I decided to look them up to see their…read morereviews. In all honesty, can say they did NOT disappoint me. I found everyone at this Dentist office to be polite, caring, & just down right making me feel comfortable & welcoming. The office was clean, & had a nice aroma( Lysol) to it. The staff in front office was kind, & spoke to me like we've known each other for decades. Dr. Olsen was kind & gentle, & spoke in words understandable. He too was gentle. If I need any more dental work, I will be coming back.

Nice place, pleasant staff and always accommodating. When I bring my grandson to have his braces…read moreadjusted they take him right back. Thank you Bright Now Dental!

Dr. Linty is the most caring dentist I have ever met. Truly an amazing experience…read more Very clean office who focuses on holistic dental care and whole body wellness.

Be careful scheduling with this practice as they will charge you upfront $50 cancellation fee when…read moreyou make the appointment and if you cancel and don't reschedule then you will lose the $50 even if you cancel 24 hours prior to the appointment. They tell you it is a deposit and conveniently don't say that it is NON-REFUNDABLE!

My husband and I have been coming here for years and I highly recommend them. Going to the dentist…read moreis not my favorite thing but I think they are kind, gentle and professional. It's apt that this is called Smiles because their staff always give me a warm geniun smile. Love the massage chair. If your looking for a new dentist give them i try. I came here even when i had insurance that didn't fully cover .. so had to pay a bit extra .. thats how much a trust them.

Fantastic! Debbie is such a wonderful dental hygienist! So informative and knowledgeable…read more Definitely ask for an appointment with her- Learned so much helpful info. Dr. Botti is also great! Highly recommend!