Terrible customer service. My girlfriend and I walked into Candle Time at the Dream Mall, and the…read moreemployee didn't greet us, welcome us, or even ask if we needed help. She looked directly at us and then proceeded to follow us around the store without saying a single word. It was uncomfortable and honestly insulting. If you're going to follow customers around the store, the very least you can do is acknowledge them and offer assistance. We came in as potential customers, but the complete lack of basic customer service made me lose any interest in buying something. I don't understand how a retail store expects to make sales when customers are treated like an inconvenience--or worse, like they need to be watched instead of helped. Management seriously needs to address this employee's customer-service skills. Based on our experience, she was not doing her job effectively at all. I definitely would not return after being treated this way.

A cute selection of candles but the woman who works there is extremely rude. I was going to buy two…read moreof there candles and asked for a scissor to cut a tag off something I bought in a different store she gave me a nasty look and said why do you want my scissors. Btw the scissors were right at the check out counter. I explained I wanted to cut this tag off and she said no really rudely and continued to stare me down. So I said okay never mind and put the candles down and walked out. A oh no sorry I can't or something would have been fine but the rudeness to a simple request was what turned me off and I will not be shopping here.

Only been here once, it was very clean, had nice energy and, most importantly, had what I needed…read more Dropped a star because the hours on Google need to be fixed. It says you all close 7:30pm, and yet I pulled up at 6:45 and you were closed. Didn't know y'all closed at 6 until I called the number... in my car... from the parking lot. What a waste of my time.

This place is not even worth giving a star rating. I placed an order last year online from this…read morecompany however, as of January 4, 2025 I have not received my order. These people are thieves. They will take your money for an order and will not mail your order to you. When I call no one answers the phone I have to leave a message. No one replies back to any emails That I have sent out regarding my order or regarding refunding my money buyer beware

The lady was nice, the place smelled great. It was very clean there. There were numerous great…read moreproducts.

Beautiful store with great prices with a sales person that was super bland!…read more I asked how are you, how's it going & it was like pulling teeth... I even commented on the music playing ( which was awesome) and she was meh.. I won't be coming back. How are you supposed do be a crystal / metaphysical store and your rep is bland... Expect questions, expect me to ask you for something I'm looking for... Girl bye!

I went to The Scent Bar to celebrate a friend's birthday, and we had such a great time! The staff…read morewas welcoming, friendly, and did a great job explaining everything. We were able to smell over 30 different scents, and I'm telling you, the scents are spot on! If you choose baked bread, it literally smells like baked bread. I also love that you can make so many different products, including hand soap, body scrubs, diffusers, and candles. The candle pricing was a little confusing to me because I'm not really sure why some are more expensive than others, but the holders are absolutely beautiful. Overall, it was such a fun experience, and I will definitely be returning. Thank you so much for a great time! And yes, it's BYOB, which makes it even better for a celebration!

If you'd told my (much) younger self that eventually my Saturday afternoons would consist of doing…read more'domesticated' things like candle making instead of stumbling around NYC causing all sorts of shenanigans... well, there would've been a brouhaha, to say the least. I surprised the Mrs. on Valentine's Day and we had a scent-sational time here. It's set-up 'buffet style' - starting at one end of the room and you slowly make your way down a wall with an absurd amount of options for what catches your nose, then a section with various options (sizes/styles) for the container to house your eventual candle. Back to the 'bar' to start working on your candle (with the help of the amazing staff) and before you know it... you're done. (Well, you have to come back at a later time to get the finished product.) The 'activity' was slated for one full hour but within 30 minutes almost everyone was done and left. (We were the only couple imbibing - so we were there pretty close to the full 60 minutes.) I can't say enough good things about the crew behind the counter - ebullient to the nth degree. The shop looks amazing, the candle (I got to pick it up a week later) is great and most importantly: I got brownie points with the Mrs. for the unique and memorable experience. A bit on the pricy side but wick-ed fun, for sure. (If you know Montclair and this area specifically... parking can be a challenge.)

Sales associate was very rude, definitely came off as discriminatory. I walked in said hello she…read moreasked if I need help, she was noticeably busy. Around the 3rd ask I gave in a said I actually had a question. After asking my question the response came in as visibly annoyed. I was told she was too busy for my question and to come back without my dogs. I asked if there was a no dog policy she said no but I found the root of the unfriendly response. I left the business and definitely have no intention on supporting unkind people. Shame very cute store, but not worth the treatment.

The lady in the store was very nice and friendly. Answered all my questions. Very passionate of her…read morejob. Place is very cool, has a nice feel to it upon your entry!

Where was the "helpful staff" when I walked in with my six-year-old grandson? First customer;…read morenobody else in the store and the "service" was perfunctory at best. Not even a kind word for the little boy, or a "how are we doing?" Everyone says, "support local businesses", but how about supporting local clientele? Do regulars get more welcoming treatment? Well I guess I will never know since I am not inclined to become one.

Love the store but the staff that works there is very rude and makes you feel very unwanted in the…read morestore I am going to tell all of my friends about it for sure and they really need to change there attitude

Today this Five below was fully stocked. I needs a multiple USB powered hub for a weekend project…read morethat I'm working on and I knew that they'd have what I was looking for. They had some other cool little accessories and I picked those up too. They have a great privacy screen protector for your phones, which is plus for me. No more prying eyes when on public transportation or in meetings or at the airport. Lol. The staff here was super nice. Everything in the store was neat and organized, will definitely be back!!

Decent enough Five Below. The stock is good and the store is well kept. I haven't had to interact…read morewith the staff very much but the lines are fairly well managed as I saw when I came during the Holiday rush. Like a lot of chains, you'll get pretty much the same experience for each one you visit but here I've found some pretty good novelty sport stuff, which reminds me that although it is usually the same across most stores with inventory you never know, so drop in to see what's in stock. This particular Five Below is located in a strip mall with a bunch of Home Décor stores like Harmon, Michaels, Dollar Tree and a couple others. There are even a couple of spots to eat within so just short of a supermarket it can be one of a few stops.

Wanted to special order some items on a busy day. Owner took down what I wished with my name and…read morenumber. Never heard back from him! I called to follow up and got no call back! Would've been $150 worth of stuff. Anthem and August Mae and especially Periwinkles much better at customer service!

Love this store. Gary has such nice things, everything from artwork to gifts to jewelry. My husband…read morepicked up a beautiful pair of earrings from here for me this Christmas. I love that it has unique items that you can't find anywhere else.