Talented artist with a horrible attitude…read more
Hello Brian.
I hope you are having a great day.
The purpose of this letter is to notify you that I will no longer be returning to or supporting your establishment. This was a difficult decision to make because I genuinely care about people, especially those with whom I have built rapport. I also hoped that your attitude toward others would change over time.
Even against Katy's advice, I continued to frequently support your establishment and listen to the harsh comments you made about other people. I accepted your negative demeanor even when I made simple requests regarding services that I was paying for with my hard-earned money. I also tried to bring you more business by referring friends, including my closest friends. Each time, however, you had something negative to say, and you treated them so poorly that they vowed not to return.
The last incident was the final straw. I brought a friend in to have her nails done, and you made her feel so uncomfortable that she later asked me why I would continue spending my money at a place with such subpar customer service.
Your Yelp reviews are filled with customers expressing concerns about how rude you are, and every chance I had, I tried to defend you. However, you never extended that same grace or flexibility to me. When I asked you to try something new for me, you refused. During my most recent visit, you told me that you prefer your clients not bring referrals because you do not understand why "Westerners like to do everything together." You also expressed frustration that my friend and I were conversing with one another while getting our nails done.
You were upset that my friend wanted to know the cost of services before receiving them, and you even stated that "people should not enter your establishment with expectations." I found that statement, along with many of your other comments and behaviors, to be offensive and dismissive of the very customers you serve.
Your attitude is not welcoming, and when concerns about it were brought to your attention, you stated that you did not care. You said that you are "not a try-hard," that people either like it or they do not, and that you do not force anyone to patronize your business.
With that understanding of your true perspective, your lack of professionalism, and your inability to provide quality customer service in an industry that depends entirely on customers, referrals, and word of mouth, I have decided to no longer support Fancy Nails and Spa.
I will be posting an honest review on Yelp, and I sincerely hope that you find a way to treat people with more kindness and respect. This is especially important considering that you have expressed concerns about declining customer volume and competition from independent nail technicians.
I wish you all the best, and I hope that the true teachings of Buddhism help you reflect on how you view the world and how you treat others, especially in your professional life.
Thank you for the quality nail art you have provided over the years. Despite everything, I genuinely wish for kindness, empathy, and gratitude to find you and radiate from within.
Sincerely,
Ro