Here's my assessment of Xtreme Xperience, Milwaukee location: Online evaluation: Pro: it's fairly easy to navigate the site once you read the page(s) Cons: you NEED to read the pages and ensure you choose the correct location. I made three attempts to purchase a driving package and it's easy to navigate away from the site. Note: save any/all emails from any ordering you do, if you do decide to buy into this experience Packages: Pro: many packages to choose from and cars (read all before purchasing anything!) Cons: packages have 'add ons' and if you don't read everything you will easily miss where it says to print out your order to present when at the facility! Cost: Entirely too expensive for the experience. Sure, you get to drive some fast cars...however you don't get to experience the 'speed' you think. Online the site will explain the straightaway (1k feet) but doesn't tell the consumer that there are many turns with the sharpest being the turn at the end of the straightaway. Why is this important? If you expect to run laps at 150mph, you'd be wrong. You could get speed in for that 1k feet, however, to turn safely, plus your passenger will alert you to early breaking and downshifting, you have to slow down to navigate the first turn. Most people would read the 'almost 2 mile lap' and think they are going to get some good speed in and fun laps, and then they walk away disappointed that they did not get that experience. Each package has different pricing, which this place has no issue soaking the consumer to drive a car, especially after a year of lockdowns & not working, which illuminates their level of ethics in business. Apparently the goal is to charge as much as possible for as many people as possible until exposed, then they might change some things to look like they care. Packages range in pricing, but expect to pay $300-500 or more for the package (3 laps), then expect to pay another $80 for video and "unlimited pictures". But wait...there's more...insurance! That's right insurance, which you should expect that they want to ensure their cars are taken care of....but they have insurance, but you're going to pay more for insurance. Want your family in the pits to watch you enter the car? $10 per head for that luxury! Seriously, you won't be watching them drive and you are not going to be close enough to really see them pass on the straight stretch, but you can ogle the other cars while you wait. Advice: you can see the same amount from behind the fencing. Save yourself $10 per head. Parking? You'll have to pay for parking as well. It's nothing special, just parking but you won't be parking outside the walls and walking into the location because you'll have a pretty long walk to accomplish that and I'm sure you'd rather pay to park. The staff in the main building were pleasant. Check in was easy to accomplish. The indoc class was not difficult but if you wanted to add a ride along to see what the track was going to be like, we'll that's another $70 (or $75 I can't remember). Keep adding up the extras. Now, once you've finished your driving experience (which was nothing special, specifically because one doesn't drop $1k to drive race cars and not have the ability to actually drive a race car as it should be) they give you a USB to walk over to the kiosk to hand to the staff there. The staff will plug it in and show you the video and then...they'll ask you if you want to buy it ($85). I pod for the unlimited pictures and video of the experience, so I told the staff that I paid for that package. They checked and said: "you paid only for the 'x' package". I replied: "nope, I'm pretty sure I paid for the actual pictures and video package" and staff replied "I only see the 'x' package". They do a great job with their camera setup in the cars, so the driver can have video of them while they drive, tac/speedometer and the track in front. Was it "$85 dollars" good? Not so much, especially when their system doesn't show the entire package purchased. Upon arriving back home, I check email and there was my saved confirmation, which showed I did pay for unlimited pictures and the video. Odd, it was one email that showed everything I purchased yet their system didn't show add-ons! I submitted an email explaining the situation, and waited. I gave it a day and sent Email #2 and did receive a reply from email #1. I was told that I was supposed to print out the confirmation and bring it with me when I showed up. I'm today's technological progress, the requirement is to print and bring in the confirmation? Perhaps they're not caught up in the technology age. I was told that "there's no way to retrieve the pictures but they can try to find the video or they can refund the $85". This irked me...they admitted there was not way for them to retrieve any pictures.....but was willing to still charge me the same amount IF they could find the video? I informed them to refund the read more

fun to drive the cool cars, but almost impossible to contact them. I paid for photos but was never able to get them from the website. they gave me a bogus web address to contact them and now won't return my calls. read more

I was all set for an 'Xperience' - but then it came time to sign the waiver. The waiver essentially states that the activities are "very dangerous," that I as the customer, "assume all such Risks," that I forever promise "not to sue the track operators, car owners, drivers," etc. - and that "I am fully financially responsible for: ... any and all damage..." I called to ask for clarification, and the Xtreme Xperience (XX) rep confirmed in no uncertain terms that they are "not held liable for ANYTHING." Even though I purchased a ride-along and wouldn't be driving. Without any exceptions, he confirmed, if anything happened, I would not be able to sue. He confirmed this is EVEN IN THE CASE OF NEGLIGENCE ON THEIR PART. I can only guess this is an effort on their part not only to protect themselves from the risks associated with negligence, but also to bring in more money selling their Track Insurance add-ons ($39 to $129, per their FAQ page, at the time I write this). Some people may be fine with this. I'm not an attorney, but I'm not willing to sign a document that, to my understanding, essentially states, "If XX's car, which XX is driving, crashes and XX severely injures me - I have NO recourse for XX to pay my medical bills or otherwise reimburse me for any injury they caused." Not for me. read more

This company has awful customer service. We purchased the full throttle package to go along with the drive. When we got done the ride and went to the checkout to pick up the picture we were told, oh sorry the computer in that car doesn't work right so the video didn't work. We got a VERY grainy video with a purple tint to everything. It honestly was not viewable. I told the woman he should be able to drive the car again to get a good video and she actually laughed. She said we are sold out and don't have time for that. She said it hadn't been working all afternoon. She offered me a discount on the video package if I purchased a ride for next year. The ride would be full price, plus the insurance but a discount on the video. Seriously? I purchased the ride for $299, the insurance for $129 for the insurance, $109 for the full throttle package, $207 for 3 ride along passes and they couldn't let him re-drive the track when they knew the computer in the car wasn't working so the video wouldn't record right. I will never do business with them again. And I will tell everyone how unprofessional they are I called them and left a voicemail with no return call. I sent them an e-mail with no response. I went on their site and did the contact us page and I received a response saying sorry, but too bad. They did offer to refund my $65. I replied to the e-mail asking what I need to do to the get the refund with no response. I called and the person told me that they were sorry the person at the desk told me the person at checkout told me the computer wasn't working, she shouldn't have admitted that. So basically, we was saying that the problem wasn't that the computer wasn't working it was that the employee admitted to it. Really??? The point was we paid for an experience and wanted the video to remember it by and we didn't get that. It was an expensive day and we left really disappointed. read more

This is a classic bait and switch company. They sell vouchers that you can supposedly redeem online selecting a car of your choice and track. The issue is that they sell the vouchers, but then do not have available reservations. So you are stuck with a piece of paper. Company is unwilling to acknowledge this practice and then keeps referencing their no-refund policy. Going to be filing a complaint with the BBB. Not only are the vouchers a bait and switch rip-off, but they do the same with their package upgrades. The staff is unprofessional and does not listen. Even when they admitted there are zero reservations near me! They actually admitted it! I would highly avoid this company unless you like being the victim of scam. read more