I brought my children to Xtreme Trampoline Park on March 20 for the advertised under-12 "Junior Glow" session (7PM-9PM), expecting a safe and age-appropriate environment. That expectation was not met. There were a significant number of visibly older teenagers in the facility that were playing very rough and clearly did not belong in that age group. This session is advertised as under 12 both online and was verbally confirmed to me at the time of payment.
During the session, my children came to me visibly upset after overhearing two older boys talking about "killing all the kids" so they wouldn't have to share the basketball court. Regardless of intent, this is extremely serious language in a space full of young children. I reported it immediately. While one staff member responded appropriately, the on duty manager's handling of the situation was dismissive. I was told nothing could be done because the individuals denied it, even though I personally observed them leave the basketball court (directly in front of the check in desk) and move toward the locker area while I was reporting the incident, likely because they realized we had identified them. If nothing else, they should have been asked to leave and come back at the later age appropriate glo session (between 9PM-11PM).
I followed up by email because I felt it was important that the general manager/owner were aware of the handling of the situation. While the response acknowledged the situation, it did not take accountability, did not accurately reflect how it was handled in person, and did not include the manager's name. It was simply signed "Sincerely, Xtreme Trampoline Park," which was unacceptable given the seriousness of the incident.
This was not a safe or properly controlled under-12 environment, and policies were clearly not being enforced. Based on this experience, I have serious concerns about how a more critical safety issue or real life threat would be handled.
This was our first time there. We will not be returning. For parents expecting a properly supervised and safe environment for children, I would recommend considering Flying Squirrel Trampoline Park instead. read more