I wish I could give negative stars. I don't even know where to begin, everything was wrong and…read moreunprofessional. For starters, they advertised strong young men. We were given two older guys, one guy looked to be almost 60, the other guy in his mid 50's. The older of the two moved extremely slow and hardly stepped a foot off the truck. Not to mention I had two guys helping them. It took them 2.5 hours to move a couch set, two TVs, two dressers, and a deep freezer. Mind you they mentioned already being tired from doing jobs in Memphis prior to servicing me. I felt like they were running the clock up on me.
Fast forward, there is an accident on the road and the guys pull the truck over at a gas station. The older guy is looking under the hood of someone's car, talking to guys- just having a good ole time. The younger of the two was getting food and drinks. Clock is still ticking. I know we were at the gas station a good 15-20 mins.
Zoom forward, the older guy tells us we should keep straight to avoid the accident. After 20 mins into the drive they call and ask do I know where I'm going. Um no sir, you suggested we go this way. Long story not short, it took us 2 hours for a 30 min trip.
Ok boom, we have been communicating with someone over the phone who was taking our payment (Vlad). He tried to charge me 600 halfway into the trip. My bank alerted me and would not allow it to go through until I accepted it. This was earlier in the day after we had loaded the truck and was on the way to our destination.
Ummm, sir, how is this 600.00? We aren't even finished yet (125/hr). He said he was guesstimating. Sir, please don't guesstimate with my funds. Especially when only one of your guys is working. That older guy could have really stayed at home. Meanwhile, he is slick over looking my frustration and is more concerned with getting my funds. I asked for the name and number to someone higher up so I can discuss what's going on. He failed to provide me with the information and insist someone is going to call me Monday. I doubt that.
Meanwhile, we finally get to my new house & they refused to unpack my furniture until a sign a contract. Ummm, sir? You should have taking care of that prior to touching my things. This was the first time I was hearing anything about a contract. At this point I'm boiling with frustration, my service is going in and out and your harassing me about signing a contract on my phone when everything is almost done.
Finally, the contract was able to successfully go through. So, we started this journey at 5:23( they were late for my 5:00pm appointment). It's 9:00pm, I leave to go down the street to get pizza. When I come back the movers are gone. So, it took 2.5 hours with 2 additional helpers, but only 30 mins to unload. What a load of crap. Just a scam to run the clock up. Once again I was told that grandpa was slow and didn't do much of the work when it came to unloading.
Almost done, so when I come in the house, I noticed one of the dressers was broken. I know they had to have seen there damage. I called the number that the guy was calling me from, harassing me about the contract, and would you guess it- no one answered.
I am the most positive and optimistic person you will ever meet. However, I can not in good conscience allow someone to spend this much money and get frustrated, ignored and disappointed. This is completely bad business practice and no one should have to go through this. They completely ruined what was suppose to be a good day.
Follow up: A manager was suppose to call me back Monday morning. That never happened, I called and no answer. I called from another number and he answered (Vlad). When I asked to speak to a manager he told me he was the manager, where as on Saturday and Friday he told me someone would be in Monday morning. I also left a VM about my broken dresser and I have yet to get a reply on that. Vlad thought the sourish was funny and gave me the run around. I never was able to speak to anyone that could resolve this my issue. Truth is Vlad is the owner, there isn't a manager.
I have moved all over and I have never received such poor service. I have recorded all conversations and the way this guy talks to me is in acceptable in a customer driven industry.
Also, I was told there would be a 50 deposit but I was charged 75.00. So that's 675 total. Also they have had their accreditation revoked from the BBB for multiple complaints.
Hold this
I was told there was a money back guarantee. I want my money back, I now have to purchase a new dresser and I was not a satisfied customer nor was I helped.
