Whoever the feller was that you sent to my house the other day was very quick, very respectful and had no clue he was coming to a buddies house. Didnt even try scamming my wife out of momey. Explained everything he was doing to our a/c and got our upstairs cooled. I'll give ya 10 stars read more

Let's start off from the beginning. We placed a phone call at around 2:00 PM and left a voice mail. The following day we called in the morning, and still no response. Finally the third time we tried to contact them that afternoon, they immediately answer. We inform him that we have tried contacting them beforehand, and he attempted to deny it until he checked his call history and realized we did. His excuse? "I turn my phone off at 8:00 PM." Horrible excuse when we called six hours in advanced and there's proof. Finally the man told us at 1:00 PM that someone would be here ASAP. Three hours later (4:00 PM) there was still no one here. We call and question what's going on only to get a bunch of excuses. Yes, working on AC units you do not know what will happen. But when you tell someone ASAP, three hours is not that. If this man was running behind and ran into issues, why not send a different employee? The boss eventually tells us that: "Thirty minutes someone will be here." You can already assume it was not thirty minutes. To keep this short, someone did not show up until at 7:00 PM. Our service man gets here and we think we are saved. We could not be more wrong. He's rushing around and practically trying to speedrun his job. The man told us nothing. He did not tell us what he was going to do, he did not ask us any question, he just immediately went on his way with his goal to scam us. Eventually he did his job and we learned that our capacitor was broken and needed to be replaced. Fortunately this is covered by our warranty...that he tried to deny us. Our warranty said it was covered and after a phone call with his boss, we got our warranty. Next, he gave us Freon which we had no input in. This was going to cost $400+ which we did not ask for. You should never force hundreds of dollars onto a customer without their input. We rationally asked for a simple discount, about 10%, for being heavily inconvenience. Getting ignored and given false estimates for when someone will arrive is not great business ethics. Being forced to pay hundreds of dollars for something we did not want at this moment is not right. Do you want to know what the service man response was? "I am being inconvenienced being out here. I had to drive all the way from X to get here. So I understand being inconvenienced." ...Hello? I'm sorry? You're inconvenienced? This is your job. It is your job to drive places and do work on AC units. That is not an appropriate way to respond to a customer no matter what you're job is. Eventually things boiled over and our service man cussed us out, insulted us, and then proceeded to replace the warranty covered capacitor with our old broken capacitor. He then proceeded to siphon the Freon he pumped in and "reassured" us that he has a scale and he does not rip people off. During all of this we try to call the boss and get a hold of him because this is ridiculous. The boss never answers because we have now rolled passed 8:00 PM, which is when he turns his phone off. The guy storms off and we are now left with a broken AC unit during a Summer with record breaking temperatures. Avoid these people. This company is a joke. - - - - - Addendum: Shortly after all of that transpired and I wrote my review and left it on their Facebook page. In the span of minutes, the boss sends a minute long video attempting to blackmail us about going viral. I left out that the service man felt compelled to drive out here with I assume his wife and his baby. Why are you bringing your family with you to a job site? That's not professional in the slightest. I guess they were brought here to record footage of the man to help our case. In the video you can clearly hear the man yell and call someone a Karen multiple times. Then they ask the question "Would you answer your phone on a Sunday?" When we answered with 'yes' he felt compelled to say "My ass!" Immediately the recording was halted because it's blatantly obvious that this is harming his case, harming his reputation, and proving how this company values their customers. To circle back to the blackmail, the boss texted us with this video attached and said I better take down my Facebook review or we will go viral. Sir, all that video will do is harm your company more. Everyone will be able to see your employee act awful and tarnish your brand. How does the headline "Xtreme Heating and Cooling Employee Has Meltdown and Needs to Cool Off!" sound? Is that good publicity for you? He went on to state that the person being video taped is acting like a five year old and jumping up and down. No where in the video is anyone jumping. Did you even watch the video? Is there more to the video than you're sharing? He felt it was neccessary to call and chew us out. I find it odd that the time this is happening is after 8:00 PM which is when he turns his phone off. He apparently has time to yell at people for leaving bad reviews but nothing else. Please. Use a different company. read more

Xtreme Heating and Cooling is a great company. They know what they're doing. They are in high demand, and you may have to wait for them to get to you. But it's fixed when they leave, and they don't break the bank. I cannot recommend this man enough. read more