Due to the nature of the back and forth harassment I would reduce my rating to a 0 but you have to…read moreselect a star so stays at a 1. Response to Rock City Roofing's Comment: Matt, Thank you again for your response to my review. I'd like to further clarify my concerns and expectations as a homeowner, as your responses continue to miss the core issue I've raised. However, with over 35 views on this post since your reply, it's clear that others reading the reviews have understood my point, even if your company has not. (a) Regarding scope of work and communication: When I initially discussed my project with your project manager, I specifically stated that I did not want to coordinate with multiple contractors to complete the work outlined in my estimate. I was assured by YOUR representative that your company could and would handle all aspects of the project, eliminating the need for me to seek out additional contractors. This assurance played a key role in my decision to move forward with your company. The project manager hired by Rock City assured me that your company could and would handle all aspects of the insurance estimate. This directly contradicts your claim that replacing my fascia was not part of our original agreement and confirms that it was well within your scope of work. (b) Authorization to handle insurance and mortgage claims: The contract I signed with Rock City explicitly grants your company authorization to contact the insurance and mortgage companies on my behalf, supplying any necessary documentation or correspondence to facilitate payment. This provision was clearly outlined in the attached agreement, and it is my understanding that fulfilling these obligations is part of the service your company agreed to provide. As a homeowner, it is not my responsibility to handle correspondence or provide updates to these entities--especially when they are specifically requesting documentation from you, the contractor, regarding coding updates and prior authorizations before the job begins. While I can contact the insurance company to inquire about payment timelines, the detailed documentation they require to process that payment must come directly from your company, not me. (c) Expectations vs. performance: If your claim now is that your company solely focuses on roofing work, this should have been made clear before accepting my payment and committing to the ENTIRE project. Transparency about your scope of work would have allowed me to make an informed decision and avoided this situation entirely. Additionally, the unprofessional behavior--including the attempts to persuade my husband to have me remove my review--was inappropriate and still did not address the core issue of miscommunication and unmet expectations. To clarify further, from May to November, I was repeatedly assured by your pr oject manager that my satisfaction was a top priority and that the issues I raised would be resolved. Despite these assurances, nothing was addressed. As a result, I ultimately hired another company to complete the fascia work. Interestingly, this company, which is also one of your competitors and a roofing company, confirmed that such work falls within their scope and put me on their schedule to complete the work. This demonstrates that my expectations of Rock City were not unreasonable. You happened to return to fix our fascia issue just before our scheduled appointment with the other company, which, incidentally, was $100 cheaper. From what was conveyed to my husband, the job would have been done free of charge if I removed my review. However, as I told him, it should have been free regardless, considering the bait-and-switch I experienced, and length of time to fulfill the contract. After receiving the bulk of your payment from the insurance, it was clear there was no intention of completing the remaining promised work. You all clearly were all talk, no action and that is a huge pet peeve of mine. Had your company approached me with professionalism over six months ago, and acknowledged the misrepresentation of services, and then completed the unfinished work, this matter could have been resolved without a negative review. Instead, the lack of accountability has compelled me to share my experience on additional platforms to provide an honest account for future customers. Yes, my rating reflects the stressful experience I had dealing with your company, and I believe it's fair. When you're spending a substantial amount of money, especially in this economy, quality isn't the only factor that matters. If your work hadn't met the necessary standards, my mortgage company would have ensured you weren't paid. So I expect that level of service, just like the experience you'd get at a Chick-fil-A. You are welcome to share your lengthy responses on each platform if you feel it's necessary, though they fail to address the actual issues at hand. Wishing you the best!

The work completed by Rock City Roofing has truly enhanced the beauty and quality of our entire…read moreproperty. From start to finish, the team was professional, efficient, and courteous. The project was completed on schedule, and the cleanup was immaculate--leaving no trace except for the exceptional results. We deeply appreciate their attention to detail, craftsmanship, and commitment to excellence. Rock City Roofing exceeded our expectations in every way, and we highly recommend their services to anyone seeking quality and professionalism. A special thank you to William Dean for his professionalism and honesty. Danny and Dovie Burl

Would have normally given these guys 5 stars as they were always prompt to fix HVAC problems (and 2…read morereplacement units) on my rental properties. Unfortunately, when selling the last one, the inspector found several things wrong and I texted and emailed them multiple times on the incidents asking for them to give me their thoughts. Unfortunately NO REPLY.. :( They would usually reply within 12 hours max. Had to get someone else to repair the issues. You want it fixed right, but if there are problems, you also want them to return to properly complete the job..

Great customer service. I waited and waited for a different AC service company when my AC went out…read more After a day and a half of waiting I still had no answer about when that company would get to my house. A friend turned me on to River Valley and they were at my house within an hour. Their tech was friendly and knowledgeable. Quickly figured out the problem and got the part changed out. Then went above and beyond and showed me how best to take care of my unit. I'll definitely be calling them when I need service in the future.

Top notch service. Replaced existing unit. They were thorough in their work and advising what…read moreneeded to be done. Prices beat their competition. They do a great job at fair prices.

They didn't even call until 30 minutes after the appointment to reschedule. When I said I took off…read morework early to make the appointment, I was basically told we don't need your business. Apparently just another typical heat and air company.

If you want to be ignored and not get the Energy Star rated efficient system you asked for and were…read morepromised, then this is the call you should make. The expensive $13K+ HVAC system installed is NOT ENERGY STAR RATED and has always been problematic, delivering extremely high energy bills in winter months, using the EXPENSIVE electric heat strips CONTINUOUSLY! Another year has passed with my home being very uncomfortable in cold temperatures causing me to resort to using space heaters....NOT WHAT I WAS ASSURED OF! Now I'm constantly ignored by the company I put my trust in to do what they said they would do- but didn't. Call someone who does the right thing is my advice.

Family established business with ethics that everyone can trust! Great company and service.read more

Nice people but don't know if I will ever use or recommend them again. Had them come out to service…read moremy AC unit because it wasn't cooling. They told me all off the parts that need replaced were still under warranty. I though that's great because it was financially not a good time for this to happen. They said labor and freon were not under warranty. They charged me over $1500 plus a service call to come out. Most companies waive the service charge if you use them to do the job. They hit me with all they had. Everyone one that I have mentioned it to says I got screwed since the parts were under warranty. That would be like having your car manufacturer have a recall or warranty part replacement charging you to fix their faulty equipment.

Rip off artists. Our heat went out so we called them to…read morecome look at it. They hit me with an $87 service fee, then the tech left and never called with an estimate to repair or replace. Meanwhile, it's January and our heat is out. I called and asked them to just refund the service fee since they never did what they promised and she said the owner Donnie refused because they did come to my home. In addition, we had the inspect the unit before buying the house (about a year before it went out) and they said it was fine and looked great. One year later they're telling me it needs replaced. If you wanna get ripped off, give old Donnie a call and he'll be glad to take your money and provide absolutely nothing.

Chris was awesome! very professional, curteous and polite. Thanks Chris for taking care of our a/c…read moreneeds. Joey Mayhair

I came home at 2:30 pm today (Friday) to find that the AC was not blowing any cold air. Thermostat…read morewas set at 77 but the thermometer was showing 82. This didn't look good. Found the breaker working but the condenser fan was not turning. Called Hillenburg just before 3 pm. Pamela answered and said someone would be here by 4 pm. At 3:10, technician Nick came over, looked at the condenser unit and he immediately identified the issue. Nick said he needed to get the part at the office. He left, came back at 4:33 pm and got things fixed just around 5 pm. Nick was very efficient, friendly and very professional. Kudos and thanks to Hillenburg, to technician Nick, owner Brandon and office person Pamela (Brandon's sister). Best home service customer experience I've had since I moved in this house in 2008. I won't call anyone else for my HVAC. Ever.

was a great company when it was Moores. sold to Sanders and not good. I was under a yearly service…read morecontract and suddenly cleaning the unit was extra $400. cancelled my service after that.

Moore is now Sanders Plumbing and A/C. They were good when Moore had them. now they are to be…read moreavoided. They just finished my yearly A/C maintenance. and they did not follow their checklist. The tech never checked my pressures. he dis a 30 second cleaning of the unit. never checked the drain for blockage, I change my filters all the time. but he never looked at the filter. Needless to say I will not renew this agreement in the fall. My experience says stay away.

After talking with Trevor about the problem I am having with the solar company Omaga solar. I need…read morea estimate for him. To fix and move my solar panels and equipment. he show up on time and he helped me with my problem. He is very knowledgeable about his business and the products he was installing, and servicing . Me and my family appreciate Trevor very much and thank you for coming today. He wrote me up a bid to have the rest of my project done. He was a very nice guy, and the consultation was no charge.