Do not hire this company or trust this man to do what he says on the days he says he will do it. Our 4 figure kitchen remodel has left us with our "dream" backsplash completely wrong on install. Every tile was put in incorrectly,not one lines up and staggered,every one is off centered(see picture)Such poor grouting,holes were visible almost immediately.(see pictures)We were told we could "fill in the holes ourselves". We paid several hundred dollars extra for "plumbers insurance" which clearly was a scam. Garbage disposal and dish washer are still installed wrong and crooked, (see pictures) Travis promised over and over,different days,different times this would ve fixed,and no one ever came. We have tried calling,(vm is always full,his workers complained to us about the same thing)emailing and texting(which Travis said was best way to reach him) and no answer. We wanted to give him a chance to make it right,fix the problems,and we could get what we paid for. Hard earned money went into paying for this,we really just wanted it fixed. Please look up Travis Lilly, Charlotte NC before you attempt to hire,we wish we would have. Integrity, honesty and honoring your word means everything in successful business and referrals, Travis does not do this. We wished we could be leaving positive reviews for this company,but the outcome of this has not been good at all.And Travis knows we gave him ample time to correct this now almost 2 month long disaster. Xtreme countertops is an Xtreme disappointment. read more

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Totally Unreliable!! I signed a contract with this one man company for a 5 figure bathroom remodel on March 17, 2018. He promised it would be a two to four week job. He also told me he had established "crews" that were the best in the business. When the job finally started after two delays the first two sub contractors showed up and quit before starting because of a dispute they had with him over "money". When I contacted the subs and asked them to return they told me they would be happy to if I could work with them directly but that they would never work with him again. I knew I was in trouble at that point. When he found new subs off of craigslist or Facebook marketplace (not what we agreed to) they finally got most of the job done in about 2 months. But they installed the tile backer board incorrectly and the grout kept breaking up. They came back and took out tile and screwed in the backer board but he had ordered the wrong tile so it did not match the rest of the floor. He has now delivered the wrong tile three times. He will go weeks without returning phone calls and his voice mail box is always full. He will not respond to text messages. His main counter top fabricator has refused to do further work for him but they did do a great job for me. I have been trying to get my defective tile replaced for six months. He has promised time and again to come do it but always has an excuse. A month long custody battle had him "at court" every day causing one delay. Then he left for Disney World and promised to be here to fix it on the Monday he returned. Have not heard from him for two weeks after calling and texting every day. There has been excuses and broken promises for six months. This is a classic "dog ate my homework" situation. Someone else is always to blame. Subsequent to hiring him and during the course of the job he bragged to me and his subcontractors one day that he had a run in with some local policemen over a custody issue and he showed us the altercation on the internet. He is very proud of it. I have attached a link so you can view for yourself and form your own opinion. https://www.youtube.com/watch?v=8bHkiDlscCI Personally, had I seen this before signing the contract, I would have never done so. Seeing this, I decided to see if he had anything else on the internet. I subsequently found this link. https://www.givesendgo.com/GFQM In this link he posts that he is homeless and living out of his car and is asking for donations to his business through this religious website. He is a one man operation operating out of his car and has no office. He asked for half of the contract amount up front. Had I known he had posted that he was living in his car I would have never done that. He will promise 24-7 service and will promise to be onsite for the job but that was not our experience. During the tile installation I had someone there for two days who did not speak English and when mistakes were made I had no way to communicate so it just had to be done over correctly the next day. He was also supposed to replace three table tops with the left over material from my counter tops as I purchased an entire sheet. He later told me his fabricator mistakenly threw it away. I contacted the fabricator who told me that was not the case. I used this fabricator for counter tops before and know them to be honest and reliable. You will seen in another review he did the same thing to another customer and blamed the same fabricator. I told Travis I would not post negative reviews if he would just complete the job as promised. It's almost 8 months later and I still have an uncompleted job with faulty workmanship that has to be redone. He is nowhere to be found. I just hope this helps others make an informed decision. read more

Horrible. Had Granite stored with then after a job the did per the owners request so we could use it at another job. Then he ignored calls for 2 months and when I called him on a different number he answered, He didnt know it was me. He then hung up and text me that my granite was destroyed. Not trustworthy at all. Dont recommend at all . read more

STAY AWAY FROM THIS "COMPANY." As others have mentioned, this is a one man show (Travis Lilly) and he is completely unreliable. I signed a contract and paid half the price as a deposit (first red flag) with him after walking through a reputable warehouse and picking out the marble slabs I wanted (This was around October 23). He was way too eager to get that deposit. He scheduled the template for the following week and his guy showed up two hours late and barely even took measurements (second red flag). Our installation was scheduled for Friday, November 1st. When no one showed up after I waited for over two hours and texted/called him multiple times, he called me to tell me he was out of town and "his accountant forgot to order the materials." Giving him the benefit of the doubt because I didn't want to start the process all over, we rescheduled for the following Wednesday. That was the last time I heard from him. I texted, called, emailed, Facebook messaged - Still haven't heard from him to this day and he walked away with $2,000 of my dollars. I went back to the warehouse where my slabs were and they showed me the slabs on hold for me that had been there the whole time; so Travis lied about the slabs not being in. I have called and stopped by the warehouse several times to see if they have seen or can get ahold of Travis and they haven't had success. It is a shame I missed all of these red flags and I wish I would have seen the other reviews earlier, but I hope this stops others from getting scammed out of their money. read more