STOP!!!! Don't go to Express Truck Shop - Shell Gas. Thought I'd give them a shot -- big mistake. I bought gas but you still gotta buy something else just to use the restroom. Then you gotta take the stuff with you to the nasty AF bathroom. Restrooms are gross and the whole vibe (cashiers included) is nasty AF. Go to Pilot next door -- way better. read more

Xpress Truck Stop - Code - Gas Stations Near Me - Bakersfield, California

The store is dirty. The men's room hadn't been clean recently and there was feces in the toilet. The trash can was overflowing. The cashier was rude to my son because he had his hands full of stuff we were buying and when he put it in the counter she acted like it was a big deal to check him out. I would avoid this place. read more

This is not a very organized business. 30 foot hi ceiling. Empty shelves. Half the building has nothing in it. "Restroom for customers only" signs plastered everywhere. Gas island tore up & the place barely opened. I went in for a coffee and ended up throwing it out before i payed. Worst coffee ive ever had. Couldnt mask the taste with 10 creamers & sugars. Before i left, a customer came in & had to prove he was getting fuel, in order to use the god damn restroom. You know what? U can ram your fucking restroom up your ass. Ill never patronize this joint again. Just going to Pilot across the street read more

Xpress Truck Stop - Gas Stations Near Me - Bakersfield, California

They won't let you use the restroom unless you buy something, which I was planning on but the lady at the counter was extremely rude about it. Crossed the street and went to Pilot where they had free restrooms and much better snacks. Avoid this place if you're making a stop. read more

Just opened up been here for like a month. Right off the 99 still setting up the store. Needed the restroom and they told me customers only thank goodness we were putting gas.. restrooms were clean read more

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Stopped in on a long drive to use the bathroom. I was in a rush and explained I would be buying something. They made me buy something before I could get a code to use it. I'll never stop here again read more

Xpress Truck Stop is catty corner to the more well-known truck stop, but this place has cleaner gas pumps, cleaner parking lot, cleaner restrooms, cleaner store and cleaner staff (LOL just kidding )! The staff here is so much more friendlier than the other place and my wife and I are willing to support them versus the "Big Brand"! read more

Xpress Truck Stop - Gas Stations Near Me - Bakersfield, California

I was disappointed by the restroom policy. Restrooms are a basic necessity, and customers shouldn't feel like they're being treated with suspicion for needing to use one. It was frustrating to see so much attention focused on controlling restroom access instead of helping customers at the register. Asking someone to wait until after making a purchase just to use the restroom feels inconsiderate and creates a poor customer experience. A little understanding and customer service can go a long way. Fortunately, there are other gas stations that prioritize both their customers' well-being and excellent service. I hope you reconsider this policy and focus on creating a more welcoming experience for everyone. read more

Probably one of the more pathetic examples of lack of human decency. Forcing fathers away so he can't wait for his two daughters to exit the bathroom is absurd. The fact you can't let someone relieve themselves, especially as a rest stop for truckers and families you're gonna do this. Pathetic read more

Xpress Truck Stop - Employee that harasses families - Gas Stations Near Me - Bakersfield, California

I always stop across the street at Pilot on my way through here. It's a good place to stretch your legs, get a drink, and use the restroom. Today I decided to try out the new Xpress Truck Stop. I went in to use the restroom and they told me I had to buy something to get a code for the restroom. I let them know I would buy something for sure but I wasn't going to take my drink in the bathroom with me and I didn't want to take it out to my car to come back in and use the restroom. They just said sorry it's how it works so I thanked them anyhow and told them I'd just go across the street. Maybe this business model is working well for them but I will likely never return here. I'm lol stick to Pilot where it's just easier to visit. If the owners see these reviews I hope they can realize that there is. Irving wrong with making changes to the business model to meet the needs of their customers. Or maybe I'm just not who they want to have spending money there and that's ok too. Keep doing what you're doing if that's the case. It's working. read more

DO NOT STOP HERE!!!!! If I could give this place no stars I would!!!!!! They refuse to let you use the restrooms unless you buy something first. We were trying to use the restrooms first so that we didn't have to take our food and drinks in with us and she said "no you must buy something first". Do yourself a favor and go to Pilot it's right behind this dump. read more

Horrible place for anyone for any traveling and needing a stop. Their people here wouldn't let my kid use their restroom unless she was a paying customer. We will never again stop at this place and continue to make are travel stops at Pilot travel stops were their staff is most friendly and won't stop anyone to ask for their receipts before using their facilities. Forget this *+**+++ place!!! read more

DO NOT SUPPORT this business. All the reviews are true. My children had to urgently use the restroom. The rude lady DID NOT care. PUSHED us to go look around the store to purchase something BEFORE they could use it. Read in other reviews that they'll make you take your purchases in the bathroom too. The lady here seems to get a PLEASURE out of annoying customers with the policy. I'm sure it's a pleasure keeping the store nice and empty. SCAMMERS. No prices on anything. They want to take advantage of a panic situation and make you pay whatever surprise markup you'll get at the register. Decided not to spend money here and take business elsewhere - PILOT, across the street. Plenty of people there versus this sad place. read more

This is a new and clean gas station, but it needs a lot of work on the customer service side of things. They are VERY serious about their restrooms being for customers only. You must make your purchase before using the bathroom. They put the code on the bottom of the receipt. Although we were not given a receipt so he gave us the code for the bathroom. They also have no prices on anything. Like literally not one price for any item so it will be a "fun" surprise when you go to check out. Their gas is also $1 more per gallon than the Pilot next door. Overall I would recommend going to the pilot instead. This place is clean but a bit rude from bathrooms and no prices. Staff were friendly enough though. read more

If I could, zero stars. If you have children that need an emergency bathroom break go across the street to Pilot truck stop. The clerk refused to give me the code prior to buying my bottle of water in hand, and when a customer graciously allowed me to go ahead of her, the clerk refused to allow me to buy it and told me to go across the street. Unbelievable. I will never be stopping at any of these store again and I recommend you don't either. read more

If you have kids, don't go here because you're not allowed to wait for them outside the bathroom. Very rude staff. Avoid at all costs!

Horrible customer service, the lady there has mental problems and needs professional help.

While traveling had to use the restroom real bad the would not give the code to restroom until I purchased something even after I said I had to go real bad and I would buy something when I finished using the restroom and she said nope I had to buy something now would put this out there I walk with a cane now after having a stroke I bought something almost use the bathroom on myself my recommendation is don't use this place go across the street to pilot give them zero stars for customer service read more

To the lady's I appreciate how fast you get everyone through the line, even when it's busy. You always have a great attitude! Thanks for making my morning better even when I stop by at night I always look forward to stopping here because you're so friendly. Thanks for keeping this place so clean and organized. read more

Cashier there was so rude and disrespectful to a Dad and his girls. You do not do that to kids. We all have kids and that is not okay. DO NOT GO THERE!!!!! restroom should never be The Night to a Child. Dad did nothing wrong. He was respectful and was just protecting his children. read more

female cashier with glasses , tattoos on both of her arms Extremely rude and unprofessional. Would not recommend using this business

SAVE yourself from a bladder infection and go next door to Pilot. The lady there was so rude!! This business will lose alot of money having this policy in place plus having the mouthy rude lady working there makes it worse. We had a horrible experience there. We'll be back but only to share our bad experience with the owner. The lady would not stop engaging with us even after we told her to stop. She said that we went in there with a bad attitude. No lady, we had to pee and then we were going to support this business by making a purchase. Can't wait to do a story time on social media about this place. read more

Xpress Truck Stop - Gas Stations Near Me - Bakersfield, California

Here from tictok ! The lady was wrong and I'm not leaving my children in the bathroom alone ! I'm waiting for them too ! Second she was very rude ! She shouldn't be working there ! I always go to the bathroom first before I pick out my snacks ! So better ! read more

Do not stop here unless you want to get into it with the cashier. The older lady with the tattoos was a nasty and mean lady. I come in to ask for the code for the restroom. She says with an attitude, "you need to purchase something first." I responded, "I'm pumping gas." Then she asked what number then I said "9." I finally got my code. My wife came in after me and got the same treatment. Before my wife left, there was one more altercation. The lady at the front desk had a terrible attitude. NEVER stopping here again. read more

Isn't there a law in california for this? maybe I should sue? We went in from a long road trip since this store is convenient and looks new and empty, hence its before the "busy Pilot gas station". My child needed to use the restroom and rubbing his stomach in pain, the lady and man who worked there told us we had to purchase before we can use the restroom. We got dropped off in front and my husband drove to the pumps to Put gas and I told lady he's putting gas, she said not until he starts pumping! I didn't have my wallet with me or I would have bought something right then and there. my child remembered she had apple pay and bought a bag of chips at the same time my husband started the gas. (I want my money back) $88.02 gas + $2.62 chips They are not beating their ethnicity statistics at all, "greedy". I was expecting a better customer service from a brand "Shell". What if someone had a medical condition, Then what?? The lady said she didn't care if we gave a bad review. Maybe she gets paid more or employee of the month, if she doesn't let people use the Restroom? read more

I stopped here with my family to use the restrooms on May 7th @ 7pm. My partner and son got off first to use the restroom. The female employee seen my son and partner enter the store and as 18 year old son exited the restrooms he was told by the lady there he had to purchase something, so he purchased a mouth wash. As I enter to use the restroom with my 6 year old daughter the same employee let me know we had to purchase something to use the restrooms with an attitude. I Said we would and Asked my partner who had already used the restroom and didn't get told anything about purchasing something, to please purchase something so she wouldn't be upset, she quickly responded I'm not upset you need to pay. So he did, he purchased two juices. Even though my son had already purchased something. I asked the same employee why she charged us more than once to use the restroom. and why she had to have attitude with me and my daughter and son about purchasing something, but when my partner had entered used the restroom waited for my 18 year old son and didn't get told anything , but was bias with my little girl who couldn't hold it , to purchase something. No one was there but us and she had such an ugly demeanor when I told her why charge us twice , she got in my face and told me to report it and get out, she also was blowing kisses and waving while standing in the front door. Such improper behavior (Side note) Her partner pulled up To the gas station and was there when the interaction happened and as I exited he went to his car as to get something (weapon) can't say for sure because I didn't stick around to find out. I called the store to put a complaint and the man who answered didn't seem to care. I hope nothing bad ever happens to any family there because that is a travel stop not a liquor store in the bad side of a town for the improper service. This place isn't safe or properly conducted. I had my 6 year old and my 18 year old boy this needs to be addressed read more

Horrible customer service lady came out and yelled at us because we stoped and were taking trash out of our car and putting it in the trash can literally bag of drive threw food all because what we didn't go inside first or we weren't pumping gas just yet we were cleaning out our car with normal little trash before we wanted to get gas but due to her disrespect and rudeness and threats we decided we didn't want gas from here and decided to drive to the other side of the road and get gas at pilot travel center instead I'll never be going to this gas station and I hope this review reaches her manager and store owner she needs to be fired and if your attitude is because your having a bad day don't take it out on your costumers I'm disgusted with the horrible rude costumer service April 11 7 30 pm read more

I just found a roach in my fountain drink. Literally the worst bathrooms ever poop stains all over toilet on seat and cover . When I brought it to cashier attention so he can maybe clean it he cussed me out. read more

If I could give this place a negative star review i would. It started off as I had to use the restroom then was going to buy a soda and chips. As I waited at the restroom door as someone was in it, a female worker came over and said you can't use it until you purchase. I explained that I had to go very bad and I would purchase afterwords. She continued to be very rude and demanded that i buy first.. A gentelman opened the door and said here you go. The worker contiinued to rant that she was going to get a write up because of me. Once I got out of there I decided not to give her a dime and she yells see your not buying anything. I stated that she was correct and that i would go across the street to Pilot.l as she was being very rude She continued to go on an on. I asked her name and she refused and told me not to come back. Well guess what. I will never return as she is way to rude. I can now see why everyone goes to Pilot across the street. I normally go to Pilot but seen that this had opened. Never again read more

Do NOT stop here! You should use the Pilot next door. I never write reviews but this place had the worst customer service EVER. As my husband pumped gas I went in with my toddler to use the restroom. I was told the restrooms were only for customers. I told the man my husband was getting gas. He let me use the restroom however there are signs posted everywhere warning customers that they may only use the restroom AFTER a purchase is made. When my husband entered to use the restroom after pumping gas he was asked what pump was used. My husband accidentally said the wrong pump number and the attendant told him there was no purchase at that pump. So he corrected himself and then was able to use the restroom. BTW there were no other customers at this time. It is super rude and frankly un American to not be a hospitable road stop. We travel a ton and have never been to a more rude truck stop. I hope they change there ways very soon. Otherwise DO NOT STOP HERE! read more

Terrible place, i had to use the bathroom really bad and they would not give me a code unless I purchased something. I was going to buy something, but I wanted to browse the store first not pee my pants. Also the gas prices are over a dollar more expensive compared to other places. I was just desperate for a bathroom and couldn't wait. read more

Lied to me and said I needed to purchase something to use the bathroom and the code would be on the bottom in the receipt. Bought something and the cashier just wrote the code. I would have bought something anyways but why lie? Very weird. read more

I RATE 0 stars but I have to put one to Rate, to The Express Truck stop store. the employee was really rude. She didn't let use the restroom. I almost pee my self then I asked my husband buy something so the lady let me use the restroom. We pay after we've been charged. She don't let me use the restroomthe because supposedly I was rude. we were thinking loading after 3 Hours drive , we decide not buying gas because Ididn't like her service at all, she was there at 8 PM 11-24-25 I hope her boss see this because he don't deserve employees like her. with that attitude and no feelings. After I ask, so you prefer to pee myself here in the store.? she answer.Go ahead I'll call the cops. what kind of rules they put to customers please think twice if you guys go to the store especially when it's that lady there. read more

DO NOT GO HERE!!!!!! if I could also give this place a 0 I would. Walked inside, wanted to check out new place but needed to pee first. I saw lady walking to bathroom with code so I followed. I asked lady if it was ok if multiple stalls for me to walk in with her since I needed to use restroom pretty urgently. She was nice. But the cashier harassed my husband waiting outside for me. Saying I don't know why you people do this. My husband said my wife needs to use restroom when she come out we buy something. He said I don't know our people do this. Like Wtf... first of all, we are not like you. Doesn't know customer service. This place needs revamping. There is no number to call management. Also no liners for toilet and very dirty for a new business. Take your money elsewhere. read more

Terrible! Can't even use the bathroom unless you buy something, and THATS exactly why it's always empty with no customers. Shitty service. Stick to the pilot across the street has been loyal to me for almost two years now ! I will also be calling the business bureau and the state regarding this! read more

The lady didn't want to give us the code to the restroom, saying we need to buy something. We are literally grabbing gas, so we already purchased something. She wrote it down and gave us the wrong code purposefully. We went to grab the code again and the lady kept saying the wrong code. Then dome other guest had to open the restroom for us. She was rude and racist, my family and I were the only people of color here. Don't stop here and take your money elsewhere. They don't deserve your money. We spent 100+ on gas and this is how they treat their patrons. read more

Wow. Is everyone in McFarland so rude? Stopped to fill up our car on the way to Fresno, suffice to say that will NEVER happen again! We were the ONLY customers in the store and the only ones getting gas at 5:00 on Friday evening, January 22. We headed straight for the bathroom as our son pumped gas. The girl saw us walk to the bathroom in the back but said nothing. The sign on the door said we needed a code. Ok, she saw us go into the bathroom hallway, maybe mention that? So we came out and asked for the code. She said we had to purchase something, so I asked if filling up our car counted. She said how was she supposed to know we were getting gas since she wasn't "staring at the cameras". Again, we were the only customers. I was kind of appalled that she would answer back so rudely. When we were leaving, she sarcastically said to have a nice day, and I quietly replied "yeah right". Obviously not quietly enough because she told me how rude I was! I told her she was rude to us the second we walked in! She told me to get the f*ck out of "her" store! You can imagine what I replied in kind. She barraged me with profanity, yelling at me as I walked out. Definitely will NEVER be back and as much as we drive to the valley, that's going to be their loss. I'm still so appalled that someone so rude would work with the public. Crazy. Too bad you can't post negative stars. read more

Restroom for customers only!! What a crock of $hit, have to buy something to get the code, I will take my business across the street to the Pilot truck stop. Don't bother stopping for a quick stop, go straight to the Pilot truck stop and save your time and money. read more

Me and my wife stopped here to use the restroom and purchase a couple of snacks wouldn't let us use the restroom until we purchased the snacks not wanting to take said snacks into the restroom. I went across the street to the pilot. The manager was extremely rude. I noticed that they used to be a Shell station i'd be willing to bet they pulled their franchise for this very reason read more

53025 bathroom code now no one should have complaints my experience with the workers there is they are respectful clean and have alot of patience read more