First time experiences always determine a second visit do they?
Superb service and a quality product is what I received from Xpress Copy.
From my initial phone call inquiry, through the customer service assistance, online estimate, and product delivery, Xpress Copy was the finest experience I've ever had in forty years of conducting administrative support purchasing. And after being in the Army, I know paperwork! Here are the highlights in order of importance:
1) Kelsey Berry. Outstanding Customer Service. She handled my entire process. You know how it is when a business answers your call and you immediately recognize you'll be well taken care of? That's Kelsey. Sharp, intelligent, and motivated, it's always reassuring when you know the first person you're speaking with is going to make it right, and take care of you. So many businesses ignore or fail at this basic fact. The owner obviously knows this and has carefully selected & trained this exceptional young professional in Kelsey.
2) Finished Product. My order was an unusually large file, requiring single side copy and binding. The options available to choose were great, and again, Kelsey helped me make an informed choice for the best results.
3) Speed. My order was complete and ready for pick up days before I had specified. This allowed me to not waste time and expanded my response turn around to the agency I was sending it to. Amazing!
4) Price. No other business came near the quote I received from Xpress Copy Service. Not even close. I realize some consumers base everything on cost, but I base it on customer service. That said, cost here was a winner.
5) Local Business. I love to support worthy local business when I can, not just because they are local. Local and EARNED gets my patronage and positive reviews. It's worthy to note that Xpress Copy Service is easily accessed in a congestion free area in Libbytown, Portland. No hassle drive up.
6) Last but not least, and I'm putting it here to make a point about Xpress Copy Service. Leadership. Supporting everything in my experience was the Leadership behind the organization. That is owner, Mr. Todd Kent. I know because I was late to pick up and it was after closing time. A man was there at the outdoor pick-up in front of the business in accordance with Wuhan Virus state law. He personally went back in and brought out my order.
Xpress Copy Service could have done what most businesses would & have done: Taken the easy road, "Sorry, we're closed at three, come back tomorrow."
The man who took care and stayed late was Mr. Kent. I didn't know it until I went to write this review and had to check their website first.
In Army Special Forces, every leader is "First In, Last Out" and sets the personal example. Todd Kent is that kind of leader and business owner.
I'm glad to have been able to business with his organization, and will be happy to do it again.
THANKS XPRESS COPY SERVICE read more