My personal experience with the owner was very negative, he WAS NOT transparent about the difference charges and when I asked for a break down, he refused to give me a break down . The receipt he gave me only had the total , which did not reflect the taxes he charged me . There is something very questionable and unusual about this business. The owner is very rude , always using race as a justification for his mediocre poor and in lack of customer service skills. In my opinion He is a very volatile person who doesn't like questions or comments. I also think it is misleading to use the word "XPRESS" when the process and service takes much longer than ALL the other auto tags I have used before . They do not honor business hours posted on the door, i had to wait over an hour for the owner to get back. This was my experience, it is a one man show. When his brother is there, he has no clue of how to run that business, his response to clients is that his brother is the only one who knows how to handle their questions. Honestly, and I will say it again, I have no idea how they can get away with the poorly way they run this "business " I also questions some of the reviews they show in his multiple websites. Unfortunately there are not very many options in this area. I have learned a very important lesson from this . Be careful about places that look too good to be true, be patient, wait if you have to in order to get proper service, do your research before you use their services. Ask questions, ask for a written break down of the charges . Most importantly DO NOT SETTLE NOR ACCEPT BAD SERVICE, and yes , DO report these business, take the time to do it, because you will be doing good public service by warning many other victims of bad service and overcharging. This has been one of my worst experiences with a so called " business " read more