I paid $200 for an updated vehicle title with my wife's name and a tag renewal. After waiting two weeks, I contacted the owner, who admitted he had forgotten to process it and said he would mail it to me. It's now been another week, and he keeps changing the date he claims to have sent it. He's now telling me to go to the DMV and pay them directly. Meanwhile, the DMV is sending me notices to update the tag something I already paid him to do three weeks ago. He has done nothing but take my money and lie. read more

Extremely rude. I called to ask some questions about Something I needed help with and I was referred to the DMV. When you call the DMV you can't even get anybody to answer the phone. That's why I called them and they were no help whatsoever. Very rude read more

They are no means EXPRESS. VERY VERY SLOW!! I was there for 1hour and 27 mins. and only one and two people waiting on customers. Also they charge 3% if you use a check, 4% card. What a rip off. I advise every one who needs anything to do with plates, license, registration to go to a state ran agency. This one is a sub contractor, and RUDE. Mark Beasey read more

Rick is fantastic. he is knowledgeable and shoots you straight. there is also no wait. five stars!

I've done business there with Rick many times , he is awesome!! Gets you in and out fast , helps with any questions you may have ,most polite service!!! Rick is your guy if you need title work, insurance, etc etc ! This is the place you definitely want to go !!!!! I will most definitely be using him in the future and have already been there many many times!! read more

My personal experience with the owner was very negative, he WAS NOT transparent about the difference charges and when I asked for a break down, he refused to give me a break down . The receipt he gave me only had the total , which did not reflect the taxes he charged me . There is something very questionable and unusual about this business. The owner is very rude , always using race as a justification for his mediocre poor and in lack of customer service skills. In my opinion He is a very volatile person who doesn't like questions or comments. I also think it is misleading to use the word "XPRESS" when the process and service takes much longer than ALL the other auto tags I have used before . They do not honor business hours posted on the door, i had to wait over an hour for the owner to get back. This was my experience, it is a one man show. When his brother is there, he has no clue of how to run that business, his response to clients is that his brother is the only one who knows how to handle their questions. Honestly, and I will say it again, I have no idea how they can get away with the poorly way they run this "business " I also questions some of the reviews they show in his multiple websites. Unfortunately there are not very many options in this area. I have learned a very important lesson from this . Be careful about places that look too good to be true, be patient, wait if you have to in order to get proper service, do your research before you use their services. Ask questions, ask for a written break down of the charges . Most importantly DO NOT SETTLE NOR ACCEPT BAD SERVICE, and yes , DO report these business, take the time to do it, because you will be doing good public service by warning many other victims of bad service and overcharging. This has been one of my worst experiences with a so called " business " read more

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I recently dealt with this business and the owner was very disrespectful and difficult when it comes to asking a question and it's ignored 3 times but definitely he has no problem letting me know that the woman employee forgot to charge me for a Title repair fee before he addresses my simple question. I had no problem paying the extra fee and I asked him again about the vehicle license plate that I will be getting. by then I was already angry for giving him my title and money to apply for a new title and tag for my vehicle so I criticized him for his lack of limited responses. To Teach Me a lesson instead of my balance would be $350 when I would pick up my title now He happened to look at the receipt again after my Comment and said the bill is $380. So he can gouge anyone at anytime no matter how Sorry his service or mistakes his employee or he makes and you have no right to tell him about it. YHIS BUSINESS IS DEFINITELY NO DMV office as you know it and now the owner is selling Auto Insurance. God forbid you have a question or 2 about an insurance policy or trash him because he is Very Limited in his ability to answer questions, your insurance rates will go up several dollars per every conversation if you are criticizing this so called business owner. I would go anywhere else but him. The worst part was when the title and tag came in , he insisted that he is a businessman and needs his money and I needed to come in last Friday December 9,2022 even though I had told him I work and can only come in on my day off on Saturday. This was not good enough for him and instead of backing off, he insisted on maybe my wife can come in so obviously this so called business owner needed his money right away. He is definitely not a smart businessman because this is not how you increase your business. WHEN I picked up my title and tag , of course he wasn't there but the same employee gave me my title and tax, paid the additional fee that he charged me for criticizing him of his limited customer service skills and when I Paid her of course I knew it before I got there that I will not be GIVEN A CASH RECEIPT FOR THE $380 in cash balance that I paid on top of the $200 deposit to start the paperwork. read more