Renee and Team came through with issuance of a policy in a moment's notice when no other carrier…read morewould. Responsive and fast results. Highly recommend.

We've had multiple fantastic experiences working with Renee, Vito and Xiomara. They are…read moreknowledgeable, responsive, and always willing to go the extra mile to find the best coverage at the most competitive rates. Whether we had questions about policy details or needed help navigating claims, they were quick to provide clear answers and guidance. It's rare to find someone so dedicated and professional. Highly recommend!

As someone who hasn't changed insurance providers in 20 years, since I was a teenager, I can attest…read moreto Runnels worth! They helped me not only find a better car insurance premium with the same coverage and even better deductibles. They also helped me find similar house insurance when my prior company was dropping me. Give them a chance to help you find better options! Be sure to ask for Catherine, she is the best!! Super helpful and will walk you through it step by step!!

As a client for over 20 years, I am absolutely disappointed with the service we received on a…read morerecent/current claim. This is a flood claim, in which temporary housing was involved, and everything from phone calls. Incompetent adjustors, lack of follow up and ultimately delays in payment were involved. We were specifically told by Warren yesterday 7/14/20 that payment would be overnighted today and received by Thursday 7/16/20. We followed up today to get the tracking number he told us he would have only to be told the payment was mailed out today and scheduled to be delivered Monday 7/20/20 by 8pm. Of course the contractor is calling, texting and emailing for payment for completed work (rightfully so). 4 months, numerous broken promises and more than a handful of "I'm sorries"! If you are OK with paying premiums and NEVER have to make a claim, Runnels Insurance is the company for you.

I was referred to Mynatt from one of the insurance carriers and I must say it was a great referral!…read moreTim the owner and Stephanie both worked after hours to insure my new house in a time crunch... I highly recommend this company for your insurance needs.

(-) Expertise: Due…read moreto their lack of knowledge in the industry regarding certain business classifications I almost paid double! The amount had to do with a cancelled WC policy. It was only when I took it upon myself to clarify certain incorrect information that was provided by Mynatt, that I received the correct invoice (even though I already paid the first one).. (-) Professionalism: They lack netiquette (communicate poorly) and are sporadic in terms of the amount of time needed to respond to inquiries (last email took a week, and only after I sent a follow up). Also unlike some other more modern firms they don't have a web portal or dashboard where you can retrieve certificates and relevant documents. Conclusion: There are a lot of other companies out there, I was able to find a MUCH better deal elsewhere. So in a way I'm thankful that Mynatt didn't work out. I hope you consider this review if you decide to choose this firm for any policy related matters.

Full disclosure... Marc and I have been friends since college at USF, where it took him far less…read moretime to graduate than me. But as his customer, I can say he treats everyone incredibly well and gives back to the Tampa Bay area as much as anyone around. Whether it's being an Iron Bull for USF Athletics or any of the philanthropic projects he's a part of in the area, he's a great partner for many causes. Even if you like your insurance, call him. If he can beat what you've got, he'll do it. If he can't, he'll point you in a better direction. A super honest guy, and I'm glad to be a customer!

Full disclosure, most correspondences were through my Personal Assistant and then immediately…read morerelayed to myself before any follow up was completed Very disappointed... In late May, I received an email from Bridget with Ostroff Insurance Group that they were receiving returned mail. I replied to the email that I had moved, did she have my current address? I received no reply, and the email escaped my mind for about a week. I reached out to the company again via telephone, the first week of June, and explained to Bridget that I had moved, and the home she was receiving returned mail on, was now non-owner occupied and I planned to start renting it out, effective immediately. She informed me that I would need to speak with Marc, as the policy would need to be updated. I told her to have him call me. Once Marc reached out to me, and I explained the situation, he informed me that Florida Penn would cancel my insurance and that I'd need a new one (non owner occupied). He also advised that I would need some inspections completed, as the house was old and a new policy would require these inspections. He recommended a gentleman. I agreed, and called the inspector on June 8 and made arrangements for him to inspect the house on June 9. That gentleman was to send the completed inspections to Marc, and we would proceed with the new policy. I received a letter from Florida Penn that they were canceling my insurance on Nov. 8, as the change of address alerted them that the house was no longer owner occupied. Fast forward to present day. I hadn't received any new information, and to be honest, it did escape my mind, as I am working on other projects. I decided to hire a Property Management Company and they let me know that I would need to send them a current insurance declaration page for the property. Since I knew that my insurance was to be canceled on 11/8, I needed to find out exactly what was and was not covered as the property was vacant. Again, had to call Marc at Ostroff. Once he returned my call and I explained that I hadn't heard from him, he admitted that he had not received the completed inspections from the gentleman he recommended and would need to reach out to him to receive them. I let him know that I planned on renting the property out and needed to know what my current insurance allowed in terms of what was covered. Technically, the property was not insured if vacant, but Marc advised that I should just leave it as it currently stood, since the insurance was not being canceled until November and then I could change it once I had an actual tenant in the house. It's a "grey" area, he called it. Otherwise, I'd have to purchase vacant property insurance which "is very expensive." He said he would send me the forms that the Property Management Group asked for and just "leave out the letter about the insurance canceling you in November. They're not really smart enough to figure it out anyway." But what happens if something happens to the property between now and when I get it rented? Marc admitted that "if there was a fire and the house burned down and you filed a claim, then no, the insurance probably wouldn't cover it." Then why am I paying for the insurance? How is this benefiting me at all? I told him to cancel my insurance immediately and credit me the pro-rated difference. I'm just very disappointed that Marc would advise me to keep what I currently have and kind of cheat my way around everything. It's very shady business dealing, and has HUGE repercussions if something happens to the property (which is why we purchase insurance in the first place). This whole experience just left a very bad taste in my mouth and I will never work with this company again or recommend them to anyone.

My wife and I have been with Insurance Company of America for several years, and we've consistently…read morehad great experiences. Most recently, Desiree helped us navigate a complex and stressful insurance situation with patience and expertise. She made the process much easier to understand and found us excellent coverage at a great price. We really appreciate the support and highly recommend both Desiree and the team.

I am in agreement with Mr M who also understands the value of "Customer Service" a trait this…read morecompany lacks. This company sells insurance, collects their fee(s) and bails when the going gets tough as if they received nothing for doing something. I filed a BBB Complaint to which they did likewise, nothing. I get a threatening email from Mark Schultes saying "I'm sorry" it is about the policy he collected fees to bind and the emailed attachment was not even honest. Don't you think he had a duty to ensure what he was sending me was factually correct? Me too! Well it wasn't, and at the end of the day the threat was a cancellation of my FULLY PAID [on 07\05\23 $2,250.46] HO3 policy emailed to me on 7\25\23 by Mark Shultes of Complete Insurance of Whesley Chapel FL, stating I refused a "drive-by Inspection" [how can anyone refuse a drive by anything when drone photos already were a part of the original application process?] by "Direct Cancellation Notice on the Diary Date of 08\08\24". I absolutely did not refuse anything. Mr. Knumb Nuts of Complete(LY) Lacking Insurance apparently elected not to submit the four-point inspection report that clearly has Drone photos showing the home canNOT be seen from either of the two abutting streets. Yet he had the audacity to email me lies and then run and hide. So much so on 8\7\23 when I mailed a cancellation notice of that policy purchased through this "company" found on FMAP [Florida's Market Place Assistance Program] he once again did what you would aqnticipate he "uploaded the executed cancellation notice and said thank you if you have any problems contact that company and gave me the number to the company I already had". So I fill in the blanks that Mr M from Manhattan missed. Not only will they not provide you the information requested, no. They'll actually take affirmative actions to perpetrate and perpetuate a fraud. All the while making their measly few dollars. These people would sell themselves short and take you along with them for under twenty-five dollars. Mr M covers a very valid line of suspicion and intolerance based upon withheld facts and information necessary to an informed decision by consumers confronted by this surely suspect entity. I take it one step further to show you that they have not a single ounce of scruples or business sense let alone honor and integrity they simply are lacking in each and every area. Frankly I don't think they care because as WC Fields once said there is a sucker born every minute and they look to cash in every minute or as soon thereafter as is possible but yet not barely practical. BUYER BEWARE here!

Apologies. A review about not responding to an inquiry was made using my name and I did not make…read morethis review. Please disregard. Regardless, it is commendable that you followed up on the review...great customer service!

Janice with Cindy Wilson's office went out of her way to help us. We appreciate the time and effort…read moreon her part to get us squared away with insurance on short notice. We have been State Farm customers for a long time and service like this will keep us customers.

so it's time of the year to renew your homeowner insurance and i called vermost to make adjustment…read moreand make a payment and from the minute I called to the minute I got done. It was an amazing experience. Great people Sarah was so helpful and Got me situated. I really appreciate them they are so kind and so helpful. and there receptions are amazing the way they answer the phone.

We have had our agent, John O'Brien, for many years and he is wonderful. He is always swift to…read morereply to our questions and of course his answers are always ones that benefit us, as the company he represents have great rates and treat their customers well.

I switched to Solace based on the recommendation of my property manager, and it's been a great…read moreexperience, much better than my previous insurance agent for sure! Quick response times, and I always feel like they are watching out for me and available.

I highly recommend Solace Insurance. Their staff is professional & always willing to help.read more