Will rent from them again. Compared to the multinational rental agencies, these folks were…read moreefficient and thoughtful. No long lines, lost reservations, or tedious car hunts in the parking lot. Friendly add on service to and from airport. What more can you ask?

I have rented from Practical for years. It's never been anything but outstanding. No matter what…read moretime of day or night I come to Sarasota, they accommodate me. Wayne is terrific! Very responsive and makes it easy.

The rental process was quick and efficient. The staff were very helpful. Only area I could have…read moreused a little more information was about the electric vehicle and how to charge it. I haven't rented or owned an electric vehicle, so I didn't know what I needed to do to charge it. I did find out about the Presto application and that worked great. I ended with an electric vehicle, because I chose the option where the car company picks your car. I wouldn't do that the next time. The electric vehicle limits what you can do. I wanted to explore some areas that weren't feasible because of the car's range and the time it takes to recharge the battery. I spent nearly an hour or more daily, on a level 3, charger, charging. Thank you for getting me to the airport. It was an unexpected gesture, but very appreciated. I would recommend this location and rent from them again.

I rarely leave reviews unless the experience is bad enough that I genuinely wouldn't want to come…read moreback--and this was one of those cases. I rented from this branch for work purposes, so reliability mattered. Unfortunately, over multiple rentals I was given vehicles with serious issues: * Unsanitary conditions (including insect/roach presence) * Mechanical problems (warning lights and drivability concerns) * Safety concerns (severely worn/bald tires) I reported these issues at the time, and the location was aware of them. Despite that, no effective solution was provided and I was not given a viable replacement. I had to continue dealing with these problems, which cost me time, income, and significant stress. What followed was even worse. I spent over four months going back and forth with Avis Budget Group, dealing with delays, repeated follow-ups, and being ignored at times just to get basic responses. Only after significant escalation (including formal complaints) did they finally confirm that a refund was approved, stating it would be processed within 3-5 business days. It has now been over 10 business days, and: * No refund has been received * My bank confirms no transaction was ever initiated * Client Relations has stopped responding There is also a clear discrepancy in the refund amount: * Amount requested: $1,213.59 (baseline rental costs for defective vehicles) * Amount they referenced: $910.10, with no explanation provided for the difference Instead of resolving this, the company continues to delay and push the issue without providing a clear or final solution. After months of effort, follow-ups, and escalation, there is still no actual resolution. This reflects a serious lack of accountability, communication, and follow-through. I would update this review if the issue is properly resolved, but as of now, this has been an extremely time-consuming and frustrating experience.

DO NOT BOOK A CAR With "Enterprise car rental" off of 1003 Washington Boulevard in sarasota!!! huge…read moremistake! Thinking they were a reliable source for a car rental, They are not!! Extremely disappointed!!! I made a reservation for a car, received a confirmation and when I showed up, there was no car available for me! Never again!!

I would do 0 stars if i could. Fees that dont cover you. No one answers the phone. Bare minimum…read moreexplanations. Waste of time and money.

They do not clean the cars. We had to clean all the windows because the whole car smelled like…read moresomeone had been vaping in it.

I appreciate companies like Enterprise Rent-A-Car, for prioritizing customers with exceptional…read moreservice. For the most part, the individuals I've come in contact with this recent visit made my day! Time was not on my side. A little back story. My parked car got hit really bad. I was in need of a rental as my car wasn't safe to drive. Fred, the assistant manager helped me. It's like he read my mind. He got me the desired car I was eyeballing. I was in such a rush, I was ok getting any car from the lot. I informed Fred, I may have to come back to get the car, so I'm not late. He immediately passed me along to Nick, who was also very helpful and informative. I was out and made it in time to get my babies from daycare. Thank you for caring and working to get me out in a timely matter!

Simple business question for you economists: in a mature and commoditized market (like car…read morerentals), how can a consumer product be priced at twice that available from a direct competitor? Assuming the product is identical and the fine print is identical in every way, does the more expensive seller depend on lack of buyer research, effort and acumen? How does the higher priced company compete other than by taking the loyalty of its customer base for granted? I've been loyal to Alamo for decades, but finding the identical car for half the fee, from a competitor, pisses me off. Signed, a newly disloyal customer

Easy from start to end! I booked my rental car through Costco online. The car rental counter is by…read morebaggage claim inside the airport. Friendly and efficient staff, and car lot across the street. The car was clean and as described. And car return was fast and we made our flight on time. No complaints!

Dylan and Craig went out of their way to ensure I got the mini van I requested. Dylan lowered…read morethe sto and go seats for us and made sure we were totally satisfied with the vehicle before we took it off the lot. These guys were both so nice and knowledgeable! I rent multiple times a year and always have great experiences at this location!

The rented me a car with problems. Do not rent from here!' Unprofessional! DO NOT RENT FROM HERE!read more

In and out quickly with minimal quibbling about vehicle condition. Price was right too.read more

Zachary Trumbull is a very shady branch manager. DO NOT USE THIS ENTERPRISE. Zachary had me charged…read more$646 for supposedly consenting to pay for a day to day insurance. EVEN THOUGH, it was a corporate account renting it for me. He even saw my insurance on his end but insisted that I must have decided I would rather pay 25$ a day for a rental that a corporate company got for me because they ruined my wife's car. He maintained a pompous and arrogant attitude throughout the discussion, and his demeanor alone is shady enough to ensure we never return to this location again. My name is in this review Zachary so you know exactly who wrote this. I spoke with corporate who is issuing me a refund and I will be pressing this further.

I am new to Florida and I rely on Yelp for help with projects. I am very happy they recommend Clark…read moreAuto Group because they were excellent in scheduling, service, and reasonably priced. I am very happy with the service I received. The manager and technicians were friendly and polite.

The rear bumper on my car was damaged on each side while parked at the grocery store, on 2…read moredifferent occasions. One guy left his name and insurance info. So I got quotes from 3 auto repair shops. One bid was $3000 and this auto repair shop did both sides for $1000. The Bumper looks great! I'm glad I took the time to get multiple bids. I would recommend Clark Auto Group. They're in the vicinity of the New Car Dealerships.

Rented a van (4hrs) to move. Was a bit of a scavenger hunt to locate the van. Like they say 3rd…read moretime is the charm! Van was filthy no attempt to clean. If I was going to have for days I would had said something. (Sorry no interior pix)

Do not book your car rental through Frontier for a budget car rental. The price was good but…read moreeveryone on the Frontier flight did the same. Budget service could not handle the overflow of customers. We waited in line 2 hours with only 2 employees handling customers. Never Again!! And someone walked up to desk when we were next in line and gave some "bull story" that the rep agreed with!! Total insanity!

I had a reservation and upon arrival the person working at desk said I don't have a 7 passenger…read more While literally having a dodge Durango sitting outside which is a 7 passenger. Person was very rude barely even acknowledging me.

Terrible customer service. Car was dirty upon pick up, empty gas tank. Not ideal, and the employee…read moreat the front was unprofessional.