I never write negative reviews, but I had such an awful experience here I don't want anyone to go through what I went through. I never had eyelash extensions before and I was nervous about getting them. After doing a lot of research, I decided to try eye design. I was most worried that the eyelashes would be too dramatic because I really just wanted a natural day-to-day look. I booked an appointment with Olga for a natural set. On the website they state that they do all different styles of eyelash extensions from natural to dramatic and in different shapes including cat eye, doll eye, squirrel etc - so I figured when I got there I would have some sort of conversation with the technician about what I wanted and what style would be best for me etc. Not the case. I got there and I got called in, the tech said okay you're getting natural set what length do you want? I said I'd never had extensions before so I wasnt sure but that I really wanted the most natural as possible and that I was afraid of the lashes looking too dramatic. She said ok i'll just give you 11s. I didn't really know any better to be honest so I agreed and trusted her.
First of all she taped the lower lash pad entirely too close to my eyeball and never even asked me if I was comfortable throughout the process. I had discomfort in both eyes through the entire process and figured it was normal because I had never had them done before. The next day I had a clearly delineated line across my left eyeball indicating that she had indeed taped the pad way too close to my eye. I actually had a corneal abrasion and had to go to the eye doctor and get a week of antibiotic eye drops and avoid contacts for a week because of it and it was really painful and my eye was red all week.
Secondly, she placed like 5 false lashes on each of my natural lashes. I opened my eyes when she was done applying them and my visual field was literally obstructed because they were so heavy and cumbersome. They were uncomfortable, I could feel them every time I blinked, and when a gust of wind came my way I had to close my eyes because they were flapping into my eyeball. I told Olga that I thought they looked crazy and she said I was wrong. I told her I'd go home and see how I felt in the morning. I was SO embarrassed to go to work because of how ridiculous they looked that that I only went to work for 3 hours that day.
I called the salon and spoke with a manager who said I could have them removed and refunded. It was 10am and I said I could come in ASAP because they were actually quite uncomfortable and she said the earliest she could take me was 3:00pm and she'd call to confirm my appointment. At 2:45 I still hadn't heard back from her and called multiple times only to be placed on hold then told she'd call me back etc etc. I finally got a hold of her and she said she could do 3:45 only. I had work at 5:00pm so I said fine but that I had to be out by 4:15. Lo and behold I go in at 3:30 and don't get called in til 4:15 and it was the same technician who placed my lashes the day before. She was really huffy and pissed off at me and gave me a lot of attitude about removing them.
Once she started applying the removing agent, she applied SO much that it was seeping into my eye and burning really badly so I started squinting and complaining and she just told me to stop squinting so much and walked away.
Lastly, I never got refunded and it's been well over 10 business days at this point. I called the offices today to complain and all the numbers are magically not working. I had to proceed to contest the charge via my credit card service. This was literally the worst customer service experience of my entire life. I thought perhaps this is just how eyelash extensions go and perhaps I'm just not cut out to have them, but I went to a different studio the next day to brave it again and got beautiful, comfortable, natural lashes that I couldn't even feel or notice and no red eyes or corneal abrasions.
NEVER come here. read more