Upon check-in was greeted by a friendly lady that became overwhelmed when I asked to pay in cash…read moreand not the card on file. She shared that she's never been good with counting money. Later, I asked for additional towels and a blanket. They were promptly brought to our room. Later, I used the texting service to notify the front desk our a/c was not working. It seems the fan would not come on either way we adjusted it. There was no response until the next morning. Even then, there was still an issue with the bill at checkout. The assistant manager's reason still didn't add up when I reached out by phone.

A little pricey for a Hampton but super clean and everything feels new. A huge plus is the lit up…read moreparking lot which brings ease to those road tripping with a packed car. Only thing that would make this place better is security cameras in the parking lot to deter any crime! Train is a bit loud if you are a light sleeper but for a roadtrip hotel this place is great.

Fast courteous check in... clean rooms. 1 block off the highway. Walking distance for food and…read moredrinks. Hot breakfast to please everyone. We have no complaints. We would come back.

Comfortable clean room. The lobby offers ear plugs for the train noise, but we were not bothered by…read morethe train. The breakfast was best hotel breakfast we have had in a very long time. Good biscuits and gravy. And pecan swirls!

Have stayed here before but was a bit rougher this time. It is a dated property and all the lights…read morein the room were glaring cold fluorescents (a warm color tone is more pleasing) and in odd spots in the living room portion of the suite. The electricity was pretty iffy, especially figuring out which switch went to which light or fan, adjusting the fan speed, etc. Bed was very comfortable. Breakfast was very skimpy. The sausage looked burnt and swimming in grease so did not try. Overall OK but might pick a different chain next time.

We were stranded in Dalhart for a night since our car broke down, and the staff here was so kind,…read morehelpful, and understanding! The room was clean and the amenities seemed kept up.

Stayed here twice (1st and last nights) of a recent motorcycle trip. As mentioned in other reviews,…read moreit appears the rooms have been remodeled relatively recently. Room was clean and had a lot of outlets which helped for charging devices. Front desk staff was friendly and helpful. This is exactly what I would expect for around $120/night--especially since the Hampton Inn across the street is over $180. Not a lot of options nearby (walking distance) for food--but there is a good Mexican place (la Cabana) that is walkable. Ate there both nights. Very local and legit Mexican food.

Absolutely terrible experience. After we checked in we started walking down the hall and noticed…read morethat the carpeting was ripped up everywhere and there was instruction every room. When we got to our room it was noisy so we tried to contact the front desk and every time we called we a message saying that they were screening calls and would not accept our call. We walked to the front desk and spoke to the clerk who said the construction would end by 7 o'clock or 730 which is 30 or 60 minutes. At 8 o'clock we walked back to the front desk and the exact same clerk said that they did not know when the construction was going to be done. I said I was leaving and demanded a refund. After leaving a review the general manager left a remark saying that we would not be refunded because we used the room for 90 minutes. Avoid this hotel because they will overcharge you and it is a terrible experience.

We pulled in off the highway late while traveling across country…read more The parking lot and entrance is well lit and we were greeted by Lexi who had a huge smile on her face, very kind and informative. Since we were there for less than 12 hours, I'll just provide the pros and cons of what we experienced of the hotel below. The pros: *Large spacious room with very comfortable bed and pillows which is a priority for us. Plenty of space for luggage, seating and a nice desk space. *Nice size modern bathroom and shower. Plenty of counter space. *Kitchenette area with microwave, Kurig coffee maker, small fridge with small freezer. *Large flat screen TV on wall. *Free nice breakfast which was pretty decent. Large clean breakfast seating area. *Modern workspace in a spacious lobby area. *There is a small convenience store in lobby. Although limited, it does have a few items if you need a snack or a beverage. *Well lit large parking lot and entrance. *Several luggage carts available for use. *Secure side\back door entrance - key access only. The cons: *The walls are thin. We could hear people laughing and talking late into the evening as well as the people above us walking. It sounded like elephants above us. *The shower floor looked dirty. I'm sure it was just stained over time but it still looked gross. *There was not a hair dryer in the room. I didn't know that until it was too late but I didn't ask the front desk for one as I didn't have time to deal with it. *Traffic noise from the highway is a little annoying but not the hotels fault. If you are a light sleeper this could be an issue. *The room could have used some paint touch ups but nothing too bad. Overall this is a decent hotel. It is a convenient clean hotel to pull off the highway and stay while traveling across Texas. There was nothing terrible that we experienced. It IS a Holiday Inn Express.

It was so dirty! Half the breakfast food was out, waffle maker broken. We have stayed here many…read moretimes, never been like this. We arrived at 3 with only 4 cars in the parking lot. That told us they had no rooms ready, we old have to wait an hour for a room to be ready. I won't be able to stay ever again.

Discriminates against disabled people…read more I made an online reservation, and in the reservation comments I wrote that I have a service animal with me. When I tried to check in, the receptionist/owner pointed to a "no pets" sign. She said they have a plumbing problem and there are no more rooms available. I asked her if she was discriminating against a disabled person or if she actually had a plumbing problem. She dodged the question. I wanted to give her the benefit of the doubt. I went outside and sat in my truck, trying to figure out other sleeping arrangements. While I did so, I saw 3 different couples pull in and check in to the motel. None of them appeared to have any disabilities. I am a disabled veteran, and I would sincerely appreciate your support in boycotting this business establishment.

I wouldn't go so far as to call this place a gem at all. It's definitely what you pay for. $62 per…read morenight king sized bed. The bathroom looked pretty bad. There was a booger on the shower curtain, hot/cold were reversed and the ceiling had damage and peeling paint. The bed was clean. No stray hairs, Mouse poop or bugs. The pillows were really soft, so that was nice. The deadbolt had duct tape over the outside of it, there were lights shining in the room through the curtains, so if you need a black room to sleep, this isn't your place. I have always stayed at ihg hotels but there were not any nearby so I turned to yelp and thought the reviews were great. Yeah, I was very very disappointed. Hubs opinion: "whoever said don't judge it by the outside is probably the owner, an employee or family. This place is trashy." I wish I could have jumped on the bandwagon but that would not have been honest. The employee that we saw was VERY kind and sweet. He offered us breakfast too, but that doesn't dress up the room.

I enjoyed my overnight stay at the Sands Motel. The room had a very comfortable king-size bed. I…read moreslept very comfortably; a good night's sleep. When passing through Dalhart in the future, I will be staying there. BTW, the folks working there were very helpful and kind.

got stranded in dalhart because our car broke down going from lubbock tx to denver colorado. had to…read morefind a hotel to stay in while the car was in a shop overnight. upon arriving the lady at the front desk said they don't allow anybody who is from texas to stay at their hotel. when i asked why and if that was written anywhere for me to see the policy she said no, and immediately said we had to leave right away and proceeded to push us out the door

First we were put into smoking room that had the smoke detectors removed. Asked for a new room and…read morethe air conditioner didn't work. So far in third room no coffee maker, no hangers. Too tired to find another motel.

Worst experience I've ever had. Place is a scam especially if you are pet owners. Will be checking…read morein periodically to make sure this place goes out of business.

I have to say thank you to the management of this hotel. Last night I had an unexpected stop and…read morethey made it a fantastic experience. They went the extra mile and even let me charge my car. When I tried to tip, they refused over and over and finally accepted it for their charity. Clean rooms, and their motto is "if you're happy, they're happy!" Thank you again!

Basic no frills motel. When I registered two very nice ladies who help me with good steakhouse and…read morejust that hospitality of the south. BUT in the morning a grumpy man at the desk was not so friendly it was like his dog must of died. Hmm but of course I kept being friendly and pleasant as momma always says kill m with kindness. Bed and pillows very comfortable! Clean room and all toiletries. Cable and WiF available at no cost. Nice breakfast spread from 6-9 am. I would stop again as the price was under a hundred dollars.

Hit town during a snow storm. Even though the choice app and hotels.com indicated nightly fee of…read more$130 for the night. Was told apps didn't work and it would be $170 for the night. Seems they were taking advantage of the bad weather situation.