Showed up the store several minutes after scheduled opening to find a locked door with an employee…read moreinside who paid me no mind until I had to tap on the glass. At first he just shook his head no which gave me no information. After a minute or two I tapped again and he told me they'd be open in two to three minutes. It was also raining outside and there appeared to be no reason he was not opening the store. Once I got inside I addressed the employee politely and asked how he was doing. He twice just replied what can I help you with. The return of my equipment and pickup of a router was quick but the employees unprofessional and rude attitude was unnecessary. I'm not even asking for someone to be overly nice but to be rude to the first customer of the day for no reason speaks volume

We are cutting the cord. There is no need to fund a billion dollar company that provides shoddy…read moreservice. In the 2 months we've had FIOS, channels freeze on a weekly basis, screens shut down, and customer service replicates the overall service -- useless and broken. One person out of many was able to restore our service within half an hour, which begs the question if she could do it, why couldn't any of the others? They were horrible the first time we had them, and haven't changed. We pay to have the convenience of TV, not to wrangle the remote, call technicians, and be held hostage by overpriced services.

Getting my older phone repaired could not have been easier. Gabriel was polite, friendly, and…read moreknowledgeable. He diagnosed my phone's problem, ordered a replacement part, guaranteed the repair, and fixed my phone within 24 hours. Saved me from buying a replacement phone. Amazing. Thank you, Gabriel! I highly recommend Precision Repair.

Great place to get your phone fixed. The quality is great and they don't disappoint. I had my…read morephones fixed here a couple of times already, and they'll be my go to shop every time I need a fix. Thank you again Gabby.

Nice location And right on route one.. very close to residential areas .. had been optimum customer…read morefor more than 10 years and went back to return my router after I cancelled my services. It was a smooth process . The lady there was helpful. She took all stuff but optimum charged extra for one of those components not returned . Had to call them and get the issue resolved. .. lots of parking outside . Nice andd spacious inside .. good experience overall. 4 stars .

In my recent dealings with Optimum, I had two very different experiences with customer service on…read morethe phone and with the representative in the Edison, NJ store. 1) PHONE CUSTOMER SERVICE EXPERIENCE - 1/5 stars. This was a very bizarre and unsettling sequence of events. I called to change my Internet and TV to a different package. I was quoted $140 for this specific package, but informed that the price could not be changed until I visited the store and returned my cable boxes to exchange for a streaming box. Seemed simple enough. When I got to the store, I was informed that I also needed to bring my internet router for exchange, because the current one was not compatible with the new package. I drove all the way home, secured my router, and brought it back to the store for exchange. When I called customer service at the store for them to change to the $140 package, I was informed that that was the correct price, but the change would only be made after I installed the devices at home and called them back. I followed these instructions. The streaming device installation went smoothly, but the router I was given was an incorrect router. After hours on the phone with IT and customer service, I was told I would have to go back to the store and get a different router. This was the third time I was heading back to the store in the same day. I went back, got the correct router, and brought it home for installation. After everything seemed perfectly installed, I called customer service to change the price to the previously quoted $140 package. This is when things started to get beyond frustrating. I was told that there was no such package and that there were no notes on my account depicting these discussions. How could this be possible? I had just been in the store with a representative, who heard the $140 quote and quoted me the same in person. Now, after following all of the instructions, visiting the store multiple times, spending hours on the phone, I was being told that this deal no longer existed? I decided to take a break and call Optimum the next day because it was too stressful. The next day, upon calling I continued getting told that the deal did not exist. Very frustrating and unprofessional experience. Felt completely like a bait and switch situation- "do this and you'll get this price" but then you do what is asked, and Optimum doesn't follow through. Horrible!!! 2) IN STORE EXPERIENCE - 5/5 stars. Andres P. at the Edison, NJ store was incredibly welcoming, helpful, and attentive from the start. He calmly guided me through the steps, and when things started to go awry, he told me he could assist speaking to customer service and would have my back. He had plenty of notes documented on my account and confirmed everything I had shared to customer service. Andres really knows how to deal with clients. He is thorough and makes you feel like he really cares. I am 100% sure that if it wasn't for his help, the deal would not have been pushed through. He verified everything and stood by my side on the phone when explaining the situation to customer service. Thank you so much to Andres P. for his dedication!!!

OMG.. was assured this would be better then Spectrum... NOW with Planet, the picelation and…read morebuffering is terrible. Calling leads to being on hold for ridiculous amounts of time... not to mention I have been waiting on a service request for over a month... walk away... quickly Craig in New Paltz

Switched from optimum to planet networks and it's been nothing but great service. Blazing fast…read moreInternet and the few times I've had issues I call up and get a human almost immediately. Optimum destroyed service electric.

One of the photos here is one of several TVs that Harry installed for me lately in my home…read more Actually, we were such a big fan of his work Harry ended up mounting five TVs for me (and a Bose home theater system). If you're looking for someone who gets the job done, goes out of his way to take care of the customer and responds quickly to a request, then definitely go with Harry for your TV/AV installation needs. A friend of ours found him on Google and recommended Harry to us. He was very quick to respond and provided us with a very reasonable quote, especially given the amount of work that was involved with our home. When he and his assistant arrived for the first appointment, he spent nearly 7 hours taking care of everything we needed. It was a lot of TVs so understandably it took a lot of time, but he was extremely thorough and wanted to make sure the work was done right regardless of how long it took. Unfortunately one of the TVs we had ended up having issues after it was mounted (which had nothing to do with Harry or his work). Harry was kind enough to remove the broken TV from the mount (so I could get a replacement asap) and offered to come back again to finish the job at a later date at a very reasonable rate. We were so satisfied with his work we ended up asking him to mount another TV for us in addition to the replacement TV. He does a great job of making sure wires are concealed and the proper cables and outlets are re-routed as needed. He does a great job of providing that "clean" look that people look for when it comes to mounting TVs. I would strongly recommend Harry to anyone who's looking for someone who can do the job right and knows how to take care of his customers.

i called about tv installation and i was informed by Harry that he doesn't install tvs anymore . so…read morei belive this page should be taken down

We have had nothing but success and reliability with them for many years. If you are looking for a…read morereliable low voltage contractor, you have found the right place. Bob

From the owner: New York Network Cabling and Fiber Optic offers data & voice cabling and network services for…read morecommercial and industrial customers throughout NY, NJ, & CT.(Sorry No Residential.) Our telecommunications and wiring services include, Cat5-Cat5e-Cat6 Cable Installation Fiber Optic Cabling, Termination, and Testing Business Telephone Systems - VOIP (Voice Over IP) Commercial Wireless Network Solutions - Point to Point Wireless Server Room Projects- Build, Clean Up, Relocate, etc Security- IP Cameras, CCTV, Video Surveillance Dmarc Extensions - Cut Overs - Technicians Available New York Network Cabling and Fiber Optic offers telecommunications services in New York and New Jersey including Manhattan, Brooklyn,Bronx, New York City, Buffalo, Rochester, Yonkers, New Rochelle, Mount Vernon, Newark, Jersey City, Elizabeth, Staten Island and surrounding areas.

So thankful for everyone at this location. The employee who helped me was knowledgeable, patient,…read moreand made excellent recommendations. I am so pleased with everything I purchased and I love my new phone! Thank you, team.

They really got a bad costumer services dont help people at all . Really bad store i went to the…read morestore to see if they can help me out because my phone was lock and then he told me that there its nothing they can do... but i said can you go on my account because costumer services through the phone said that i have to go to the sotre because i forgot the pin and he not even wanted to help me with my account..... he was a short guy