We our seniors, needed help with our cable TV service. Called Customer service, also went to St. Clair Shores, mi location no help, no one was able to help as much as RayShawn from Infinity/Comcast store in Sterling hghts, mi. RayShawn was a big help, answered questions, & just took the time to get us in a package that worked with our budget. He is a great asset to the company. Thank You, RayShawn read more

The woman greeter was very nice. The young Black man was unfriendly and unprofessional. Likely he doesn't like White people. But White people are not allowed to complain, so next time I'll go to a location further north. read more

Lol the worst customer service in store and over the phone. But hey what r u gonna do about it. They have the best internet around right !? Been tryna get service for two weeks made several phone calls ( in between being a workaholic) and 2 visits to the store. Mix up after mix up. How many times can you make a copy of my ID and paperwork. To not have it in your computer. Lawdt. As I'm sitting here in store typing... I just wanna be home right now. Can't wait til this area gets fiber optic internet in this state and Comcast has some true competition... i.e. Rocket Fiber/ Verizon Fios. read more

spent three days trying to get a package . And every time we turn the TV to the channel, it wasn't there. So we would have to call back and spend hours trying to get a representative. And it was always somebody from India. read more

Amorae and Max saved the day! After many hours of confusing phone conversations that never actually activated the phone. This store, unlike the store on Hall Road is staffed with people that not only care about their customers but are more than proficient at their jobs. There is commitment to service is in Patel led!!! Come to this store! Don't waste your time otherwise!! In Sterling Hgts 33407 Vandyk Ave. read more

Do not ever use this location. The incompetence is astounding and the brush off attitudes are unacceptable. As a side note, do not take advantage of their IPad sale. There are numerous hidden fees. Comcast are nothing but crooks and outright liars. Having been a customer for many years, it's shocking how poor the service and staff have become. read more

I wasn't expecting much since Xfinity/Comcast is rated the worst in customer service, but other than a few minor issues I had, my visit took less than 10 minutes. I signed up for Xfinity online and was sent a box and all that jazz. I hooked it up no problem, but for a month, I would always have these RDK code issues. I would usually just turn off my box, go to bed, and it would be fixed in the morning. Well, not this last time. I went on the app and asked for someone to call me so I didn't have to wait on hold. The app said it would be in 27 minutes, and it was about 10 when I got the callback. Teresa was from Kzoo, spoke English, and I could understand every word she said! Hooray!!!! She told me my box was outdated, and to take it to a store to swap out with a newer model that doesn't have a clock, and if that didn't work, then they would send someone out to the house for free. Again, I went online, found my store, 14 & Van Dyke, and signed up online for an appointment for 3:45 pm the next day. I showed up at 3:42, and no one was at the front desk, so I shimmied over to a side desk where a gentleman said he could check me in. As this was happening, the 'greeter' whose name was Ronette, or something like that, came barreling out of the back storage door, yelling from the back of the store that she could help me, not the gentleman I was talking to. I kept talking to him, and she interrupted us and stated again that she could help me. I said "I guess you trump this guy, huh?" and she said yes. Regardless, she was a bit over-eager and rude about it. This was one thing that annoyed me. It took 5 minutes to call me up for my 3:45 appoint, where the took me at 3:47, not bad. Brandon, a friendly associate came and greeted me and brought me up the counter. He was quick and efficient, but he was chewing gum with his mouth open and chewing while talking. I spit up in my mouth a little cuz I can't stand that, I think it's gross. Customer service representatives shouldn't be smacking gum on the job IMO. I was in my car by 3:52! Other than the rude-ish lady, and the gum-chewing, I have a very pleasant experience. Hopefully, I don't have to go back, but if I do, I will definitely schedule an appointment online. read more

Dealing with Xfinity and their stores can be a hot mess, but my experience getting a replacement cable box for my mother was tremendous. Kim greeted us, helped us cut through any difficulties and had us good to go and out of the store in barely over five minutes. This is where we'll return if there are any further issues. read more

Went to this store 9 times in a month and a half to get a networking issue fixed with my phone. I had to keep restarting the phone or I wouldn't get calls or text. I had to do this on average 5x a day. They sent me to ubreakitwefixit store down vandyke and they asked me why I was being sent there that xfinity knows they cannot fix the phone. I went back to to the store the next day and gave them the report of the test they ran on it. Now they told me I have to send it to Samsung under the manufacturer's warranty. So I sent it to Samsung and went without a phone for a week and got it back and had the same networking issue. I have been paying for insurance on this phone as well and they kept telling me they wouldn't cover it. They kept replacing the sim card and sending me out the door. David told me he would give me a call the next day to see about getting a replacement. He switched the sim card after I sat there for 3 hours and said now they have all the info they need to get me the replacement. Of course next day comes around no call. I had to go back into the store the following day and ask them what happened with calling me. It was the manager and David this time and the manager says what phone call? As he is shaking his head at me. He tells me that its a Samsung issue and there is nothing they can do. I have to wait until the update comes out to fix the bug with the phone. I said so when is the update? They said we don't know. So I told him I am currently paying for a phone I cannot use. I ended up getting a phone from a family member because I was tired of dealing with them and their lies. They just kept giving me the run around. David was a very kind guy but I felt like he was made to keep lying to me to get me out the door. Brittany from that store as well told me there is nothing she can do about the problem if its not happening in front of her. I had screen shots of what the phone was doing. It kept saying it wasn't registered to a network I can only make emergency calls. I had many screenshots of this day after day. She also is a huge problem as she talks very badly about the customers when they leave the store. I highly recommend going to a different store. There is one sweet girl in there I forgot her name that tried her best to help me and she tried calling Verizon for the network issue it but it got no where. I do give her credit though she was very friendly and kind to me and kept apologizing. She said she understood my frustrations and that it was even given her a headache. I also believe they pawned their dirty work off on her so they didn't have to deal with it. She is usually checking people in when I would go in there. read more

Xfinity customer service is horrific I called 15 times to try to get service repaired. No results. When you pay over 3000.00 a year for tv an Internet you would think the one time you needed service Xfinity would be here. But they are not called 15 times hour each time. I've lost 2 days of work getting ready to lose my job. Which by the way is how Xfinity and all my other bills are paid. NO ONE CARES AT XFINITY. BUT IF THAT BILL IS NOT PAID XFINITY CARES ENOUGH TO QUICKLY TURN OFF THE SERVICE. A tech came out and I'm being told he lied toe because no ticket was put in for maintenance. The process is horrific the service is terrible! No ONE HAS ANY RESOLUTIONS. How do you stay in business. I've read Xfinity lost 65,0000 customers and I understand why. Why can't I get service, why is my job in jeopardy because of a service I Pay for faithfullly automatic withdrawal. Xfinity had no problem talking us into bundle plan and auto withdrawals. But I CANT TALK ANYONE INTO FIXING THE ISSUE WITH NIT HAVING INTERNET TO WORK FROM HOME LIKE THE 15 AGENTS I talk to working from home! read more

I took advantage of the FREE I phone offer said I would like to try it out and if I didn't like to bring it back no charge it's a FREE phone, I asked several times if I would be charged for the phone they told me NO it's a FREE phone I brought it back and bought an android sent the iPhone back asked again if I would be charged they said no it's a FREE phone. SOOOOO after they charged me 426.00for the FREE phone have been trying to get my money for the past 6 weeks from the 888 # to the store no one wants to address this problem so I was thinking maybe small claims court (what customer service) Don't you just love FREE things. read more

Brittany was very helpful. Unfortunately I am now getting billed for two accounts. Attempts to get an explanation are futile because the telephone service and website are useless. Xfinity does not want to do customer service! read more

Been on phone every my month they been screwing me over and still can't fix my account plus went back on there word I'm a disabled person and single mom now loss of my service has effected me drastically they making me pay 3x more then I should for use of Internet read more

Be ready with your complaints when you go to this store... just kidding... this store has one of the best staff... the place is not boring and you won't wait for a long time when you're in queue. I know Brian and Barbara. They're the best. But the rest are superb as well. read more

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it was great for a while, but in the past 3 years i've upgraded to a 4k Tv which has had me upgrade to the new xfinity 4k box. i've been through 4 of these POS boxes. they're cheap, have no protection to surges and just don't work randomly. i'm posting this before i cancel my 20+ year account with this company and i couldn't be more happier on my outcome decision. please if you have a 4k tv use it as a smart tv do not waste your money on this POS "4k" box. the only positive comment i have for them is that for my last box replacement they offered me a free month of service due to me not being able to even watch it. which was expected but also appreciated. read more

Got rid of cable because of the word salad conversations and surprise raises in my bill. A friend says that all will be taken care of and no issues with comcast (xfinity). Install was Wed, and the installer called tech service to say the phone was not available when we were told it was available a month earlier. It didn't work and still doesn't work. New information was that it will be working in 24-48 hours from Wed Feb 8, 2018. 5 days later still not working and Xfinity comcast is doing nothing but talking. They all talk and do nothing. Then they want the customer to do do do, well isn't that why an installer comes to the house? Isn't the installer supposed to make sure the product is working? Not the installers fault when the home office doesn't have their part done. They expect customers to pay for the employees salaries and the services that are not working. They expect customers to pay for all the time it takes to call and say that it's not working and instead of fixing the problem they talk and scapegoat. Blaming those who are not responsible is a severe mental health issue that falls under Anti social personality disorder or Narcissistic personality disorder. Now why on earth would a company want to blatantly display abuse traits? Why would someone continue to work for a company who constantly scapegoats? The installer was kind but can't do his job if the orders to install are not complete by the home office as they should be. 10 year old children can do better than this so why can't this company hire people smarter than a 10 year old? Sales person Greg Langbeen. read more

Just went to go and change our modem and we were in and out in a second. Brandon did a wonderful job with everything.

Why do you have a storefront business center just so you can have people sign in and tell them to call customer service ??? The whole point that people come here is so they can speak to someone face to face and get a resolution to there issue. But you just accept payments here.... lmao. Why not just have a wall of ATM machines ??? This place is stupid read more

Xfinity Store by Comcast - No customer service here - Internet Service Providers Near Me - Sterling Heights, Michigan

I had 2 issues/ updates with my WIFI that I needed to resolve. I originally went through the generic xfinity customer service phone number/ online chat to submit my requests and follow up on these issues. After over a month of wasting lots of time in the agent chat box and phone calls I stumbled into this Xfinity location merely because I was furniture shopping next door. I had low expectations, assuming no one at a specific location would be able to help me or want to help me. Then I was met by staff member Brandon W. He solved my first issue in less than 5 minutes. Then got permission to override the other request that had been pending for over a month and solved that issue ALSO in less than 5 min. His excellent communication, customer service and enthusiastic personality made my whole week. Thank you for solving my problems, Brandon! I will never go anywhere else! read more

Was here twice with my mom this week. Was helped by Brandon and AJ. They were very helpful and super nice! Make an appointment before you go. It made things go very smooth with no waiting. read more

Will was super helpful! He was very knowledgeable about the different Mbps plans for internet, all of the prices, and explaining how to set up my account. Made this whole process stress-free. read more

I have an issue with billing at least once a month, and I only just got service in November. Sometimes they are accomodating, other times they are not. Which is really sad they are not accomodating, because their billing department is the cause of the issue, not me. Not sure why, but internet service can be spotty for my Amazon Fire when it's just fine for my laptop and cell phone. read more

The worst customer service ever! Don't go unless you have a couple hours to spare! Shannon has a attitude and should not be working with the public! She should be in the back receiving boxes! I will not go back to that location any time soon! read more

Horrible customer service. Associates help customers walking in the door before helping customers waiting for a half hour. Two associates for upwards of 20 customers. Horrible , horrible customer service!! read more

Go see Darrien! Went to this location today 08/19/2016 at 5:54 pm after I got off work to exchange a digital receiver. Darrien got me in and out by 6:03pm with my new equipment and cords! Thank you. read more

Customer service is pathetic in store & on the phone - they treat people like crap...that's why I left them to go to WOW

Not enough customer service and the personal they do have are unprofessional and don't care to be there. Wait for anything is at least 60 minutes. read more

First, I have had interactions with Comcast in the past and they were awful. But I heard that they had upped their game regarding customer service so I gave them another try. The set up at this store, with the reps all lined up at stations across the back of the store is horrible. Our rep spent more time making small talk with the reps next to him than he did with setting up our order. Bad design. read more

Slow, understaffed, unfriendly, I ended up going to UPS to return my equipment and the lady greeted me with a knowing remark about how I must not have wanted to wait and get treated bad. Boy was she ever spot on! read more

Customer service was great! There was a little bit of a wait, but when I got to representative I was amazed. They assessed my needs, they found the best plan what works for my needs and my budget. Associate who helped me was more worried that I get the service that I need and was not trying to sell me anything unuseful. I never had better customer service from utility company, especially Cable company. They are much better then any other competitor and they are really working hard to fix their bad reputation. I never leave reviews but I was so amazed that I had to do it this time. Xfinity store in Sterling Heights is amazing! Thank you guys read more