I wouldn't give their customer service a single star. Everytime i have scheduled an appointment for…read moreservice they have changed the time by as much as 4 hours!. If you get dish and ever need a service call, you can probably expect this problem. On top of that they wait until the last minutes of your scheduled time to notify you of the change.

Well what can say... to say the service SUCKED would be like me saying I looked like I did at…read more20.... They messed up my billing so much I have tried to quite them but they wont let me because they put it under the wrong first name. So I am suppose to have a secret pass word... Why yes they do... To bad for me that it is a secret to me... So I call customer service besides hanging up on me I have now be on hold for 2 hours and 50 minutes. So what is Guiness World Record for being put on hold??? I guess my rep from Dish and I are going to find out...

After several hours of transferring and being disconnected. The problem was not resolved. The…read moremanager in the billing department (Ivan #9448). Did not assist with the refund among due. I initially assumed we were disconnected by mistake. But thought the manager would call me back since they did ask for a call back number " in case we are disconnected ". Worst customer service ever. Supervisors/managers have no regard for it's customers needs. They only want to up-sell you their products and services. I Do Not recommend Dish/AT&T services. Worst ever! Will never receive the refund owed!

Our ATT Uverse cost increased too high for a low-end tv/wifi pkg, so DirecTV promo saved about…read more$80/mo. DirecTV/ATT staff gave us conflicting or erroneous info that took many many phone calls to correct, so take detailed notes of all your calls ! The repeated errors/problems/calls are exhausting. GOOD: local installler dish installation, good tv picture, nice remote control, An ATT 'customer loyalty rep' was able to correct wrong Uverse box return info just in time ! BAD: Billing thru ATT (want one bill for both) hasn't happened yet in 5 months. Multiple calls to resolve problems/issues that they said were fixed but weren't. UGLY: DirectTV content (about 800 ch) is mostly ads, sex, dupes, and others we don't want. Very difficult to program. Channel guide scroll -- extremely slow (5-10 sec, sometimes never and needs tv off/on to reset). Sound dropouts -- about 5 seconds every 10 minutes, usually picture freezes. Channel change -- 5+ second delays frozen on the channel-screen. Previous Channel button -- 5+ second delay. Please don't show the 700 channels we don't get. Even when set to just show only 'channels I get', it can still say a channel isn't available for various reasons... huh? It takes HOURS to program the Favorite Channel list, extremely confusing even with the printed list. Conflicting info given to us by several different DirecTV/ATT staff on how/where to return old Uverse box, which almost resulted in overdue fee. PS - it needed to be returned to FedEx. It took 4 calls to cancel 'free' 3-mo promo channels: I called 2 weeks ahead, but they didn't disappear, so called 2 days ahead, then twice again so far to get our bill rectified. Lots of junk e-mail promoting ATT wifi etc we already have ! Needless to say, we'll drop DirecTV the day after our 2-yr contract expires. After 5 months, bill has still not combined onto ATT's as promised. This behemoth corporation is too big to keep track of info relayed by it's staff. Would NOT recommend to friends. Update 1 year later: The new channel-guide layout is harder to read (smaller fonts), and more on-screen pop-up instructions (intended to be helpful) are just annoying. One of our remotes is failing (mechanical error, scroll button sticks and keeps scrolling forever).

What an incredible experience. WAY better than the Comcast I switched from. Cables were neatly…read morerun and actually buried... something I couldn't get Comcast to do to save my life. Thanks so much! Love my new sat tv!!

Owner does his best to talk you out of anything that might require work. He doesn't seem able to…read moreretain help and is apparently afraid of heights. (He would not install a rooftop antenna due to pitch even though the next door neighbor has a rooftop on a much steeper/higher roof!)

So bad. If you want GOOD internet do NOT pick Hughesnet…read more Bunch of scammers with awful service. If you want to have maintenance come every time it SPRINKLES outside to "redirect" your satellite dish then you should pick them. Lies upon lies from this place... have fun if you decide to choose them :)

This is the worst internet service I have ever had. We cannot stream a movie on our tv or watch a…read moreYouTube video on our phone. It just try's to load you might watch a second and then it goes back to loading. The service is terrible, they want to charge you to fix it but when they come out to fix it the service stays the same . If your a game do not get this service!! We are paying for nothing!!! This review is for Hughesnet service

Very delightful experience working with Matthew here. Even though I waited 15 minutes which is what…read moreI usually expect walking in to a phone store. He was quick and knew exactly what to say and do right when I had questions to my problems and I couldn't be happier. Cheers to Matthew.

Went there for a new phone was torn between two choices asked what I thought would be simple…read morequestions about phone comparison. Got a not truthfully informative answer.