A couple of months back, I got a new car from a relative that wreaked of smoke, so it needed a good…read moreinterior vacuuming & ozone treatment. The outside looked brand new... shiny, clean, well taken care of.
WAY too expensive, $400. I thought they said $300 & I should have gotten it in writing first, cuz upon p/u, the very young guy knew nothing, understandable cuz it's the owner who set the price, but annoying. Did a good job at removing smoke smell & an adequate job of cleaning (aside from the smoke smell, it wasn't unreasonably dirty), although they left streaks of some liquid on the side window that I just cleaned myself & lost one of my headrests, the biggest issue in addition to over-charging.
The owner, Michael, said he'd replace it, then denied they misplaced it cuz he couldn't find it in the dumpster (HUH? WHY would your staff throw it away?!!) & then accused me of losing it cuz I "couldn't recall" if all the mats were in the car when I dropped it off. Yeah... they were stuffed into the trunk, I'd just gotten the car & it was my FIRST TIME DRIVING it... so, I didn't count the mats in the trunk, which were all there, btw.
The headrest was in the backseat when I dropped it off (he captured that on the video he supplied, then also showed it was missing on the after video. So why is there a question on his part?) Still, he insulted & blamed me & said I should look around for it. Seriously? Do customers often remove the car headrests & walk around with them? It was initially removed as the previous owner removed it to transport belongings & was in the back seat when I arrived. I pointed it out & as I said above, he captured it there on his pre-clean video & missing on the after video.
My mechanic recommended Grease Pro & I should have listened to him, but this place was within walking distance so I unwisely chose them. I had 3 red flags when I dropped it off... I mentioned the ozone machines that you can buy for $50 or less online & he said they didn't work as they're meant for small apts. Uhhhh, well there's far less sq footage in a car than apt so I'm stupid for ignoring that. I then said he was $50 more than Grease Pro's $250 charge & he said they like to keep costs low for return visits. Uhhh... I just said you charge more, so again, stupid me disregarded that. There was a 3rd red flag I can't recall now & against my better judgment, I left it with him only as they had so many good online reviews. BIG mistake to trust someone who lied upfront.
Lesson learned. Shame on you, Michael & your staff for losing my headrest & insulting me & lying about it & shame on you for overcharging.
I'd never use them again & in fact, can post the vids he sent to me to prove my review's accuracy.
0* out of 5. The smoke smell was removed, but not worth $400. Okay work (just okay on the interior/exterior clean... my car looked the same after a pricey exterior wax/wash), but Michael will insult customers & burn bridges & be deceitful for a less than $100 replacement part that he or his staff lost. He overcharged me $100... it would have been an even exchange. He's a disgrace.
I would have taken him to small claims court & looked into it, but it's more $$ to file a complaint than just buy a used headrest on Ebay. You lucked out.