Xcel reported billions in profits all the while adding a massive price hike to it's customer's bills in the last few months. My bill has increased $150+ dollars or a bit more than double what it was. It's so obviously corporate greed and with a total monopoly, we have no choice but to suffer through these massive bills. It's not like my house is warmer, my clothes drier, my dishwasher running more efficiently. The price gouging comes with no new features or benefits - except for those at the top. read more

I set up auto pay, through a business account that pays for my living services. This is the only company that I have ever had problems with them taking a payment. I tried multiple times to speak to someone over the phone to receive clarification, and every time I waited 30 minutes to an hour and a half. When I finally connected to customer service, they would spend about 3 minutes on the phone with me and then transfer me to departments I did not need to speak to, or would pretend they could not hear me speaking so they could end the call on their end. Worst energy company I've had the displeasure to work with. Unfortunately, they have a monopoly where I live and there are no other options for power. If I could give 0 stars, I would. read more

​. I just got off the phone with customer service of Excel and the woman that helped me was awful in her customer service I gave her detailed information about an outage and our building that affected everyone in our whole complex and she proceeded to tell me its not her problem because she didn't see it from here end but we had dozens of people including Comcast & our building manager call to get it fixegetg . I proceeded to tell her I wasn't making it up and how many people do we have to call to complain to get help we have special needs kids in tthesethese buildingbuildings she still refused to send someone what an horrible customer service rep read more

It is incredible how much they have increased prices. It is terrible that we dont have many options. They are definetly taking advantage of everyone. read more

I used Xcel for months. When I canceled my services I was still charged for an entire month that I didn't live in my home. Additionally the surge protection I paid for was never canceled when I canceled my services. I was charged for months for that surge protection with no address in my account. I cannot understand why anyone would do that. I called to cancel and they had me call someone else and play phone tag. Finally I reached someone who canceled my service (AGAIN) but they never agreed to reimburse me. No one told me a thing about contacting a third party about extra charges. The woman I spoke to on the phone with Xcel agreed that it was Xcel that was scamming me. An apology means nothing. I want my money back. What a shitty company. read more

We recently got solar energy. We produce more energy and get a credit on our bill. However, they then go and add a fee each month for exactly the amount of the credit so it washes out. Talking with customer service was a nightmare and extremely rude. Refused to help or transfer to a manager. This monopoly needs to go. Awful Awful company with predatory tactics. read more

Fuck X Cel Energy. We have been at our apartment in Rosemount, MN for less than a week and we already had two outages in one day, lights flickered. We contacted X Cel and the lady was extremely rude and claimed to not know what the issue is. We were told that X Cel made a mistake and are fixing their mistake. I'm new to the area and I would say that I have never dealt with such an incompetent, insolent, and inconsistent company before. Fuck X Cel Energy. I will be calling them every day until they take money off our bill. I think we should boycott X Cel. read more

Terrible service. Struggling to cancel my service and the team over the phone was absolutely zero help. I have been getting billed for service that I have not received and apparently there is no team I can call to resolve this. I now need to wait for an email response to hopefully get this fixed. This is incredibly frustrating. read more

The power has gone out at least once a month since late last year, almost each time lasting at least 2 hours. Last month alone (May 2024) the power went out 3 or 4 times, all with several hour long waits before restored. There was no extreme weather or any event I heard of that would cause the outages. If they were planned, there certainly was no communication. With rates continuing to climb and climb, this is beginning to feel like legal theft. We're definitely not getting the quality of service that we're certainly paying for. I'm sick of this shit. something needs to change. read more

Non stop outages the last two days. Power goes on for 5 minutes, then off for 10 minutes. This goes on for hours and cannot cook, run the refrigerator, do laundry or use the internet or TV. Lights also go on and off frequently. Very disappointed with Xcel as this is two days now. read more

I went to transfer a service upon moving and was billed 2 cycles for a service that was requested to be stopped upon transferring. Why pay for 2 apartments when your only living in one? Seems obvious, however they are making me pay the bill for 2 months on an apartment I am not living in and requested to be stopped upon transfer. After reaching out to Xcel they are asking me to reach out to the manager of my previous apartment to get reimbursed for the bill. The customer service rep was of no help at Xcel. I would rather pay more for a different service than use these scam artists. read more

It thundered for like an hour and the power has been out for 4. They keep delaying the time it will take to be back on IN A CITY. Congrats to your ceo for getting a bonus cutting support costs. It was the most mild storm I've ever seen and this shit company decided who cares. I've seen two accidents from the stop lights being out. That's on you guys. Hope our city drives you out and finds new management. read more

What a bunch of capitalistic pigish crooks. Their new "Smart meter" made our apartment bill go from $150 (summer 2021) to $300 in the summer of 2022. FOR A ONE BEDROOM APARTMENT. Their new "On Peak" system, 70% more per kWh from 3-7pm on weekdays. ARE YOU KIDDING ME? Am I required now to change my work schedule so I can afford my bills. I don't think I've every hated one company more than this one. read more

Thanks to you people, and not wanting to work with us about payment arrangements. Our power got shot off and we had to throw out all of our groceries. I think y'all do that just to be mean. Especially in very hot weather. We have health issues, and it doesn't seem to matter. No wonder this sorry company has such bad scoring. read more

They are embarrassing...took 6 months to hook up power to my house. Have lived half a year without cooking cleaning or cooling. And this was their RUSHED schedule. Literally neglects household necessities. Monopolized and is now taking advantage... read more

Fuck xcell, the rates we pay and they cannot .maintain infrastructure. What bullshir, I have hadca leaky line to my house, they came twice to fix, still leaking, we pay for that waste, they do not give a shit. read more

ABSOLUTELY ABSOLUTELY ABSOLUTELY DISGUSTING!!!! This company outta be shut down for taking advantage of its customers!! My xcel bill went to $175 in the winter months to $278 ! And I'm doing a whole lot better this year with keeping my temps down in the house, doing Landry/ dishwasher at night etc and nothing is give. While we pay more the ceos get to take advantage read more

0 Stars. If you are a condo owner, or own a unit with shared walls, you will not be eligible for any discounts or rewards for having a smart thermostat. They like to rape you with their rates, and there's no other providers you can go to. read more

The only utility company that serves Denver metro so of course monopolized market leaving customers with the choice to move if you want a different utility company to serve you. read more

They shut off my power because I never got a notification that my HOA wasn't paying the utilities. Being unaware of any bill, I spent months paying my HOA thinking that my utilities were being covered. When I called that afternoon, I was told that they could not do anything and to call again in the morning. When I called the next day, they turned my power back on and said I had a $0 balance. I set up an account with autopay and I hope this prevents any future shutoffs. I would've paid any bill I was sent. HOW THE HELL DO THEY EXPECT ME TO PAY A BILL I NEVER RECEIVED?? DO NOT TRUST XCEL. They do not communicate well with their clients and will shut off your power without notice. VERY DISAPPOINTING!! read more

Our power line went down in a big snowstorm. The linemen that came out to fix it were hardworking, gracious, and friendly. We watched them fix the line from our house (we were curious how it worked) and could overhear them talking from time to time - they seemed like really awesome guys and they got the lines fixed as fast as they could. We are super appreciative of their hard work, especially considering they were working long shifts late into the night because of the storm. Thank you Devon and Tony and everyone else!! read more

Their website says you can get a rebate for the purchase of a qualified smart thermostat, so I bought and installed one on their list and applied for the rebate. I received a response that I didn't qualify because I live in a condo. After clicking in enough places, I saw the requirement that you have to live in a single family home: no apartment, condo, duplex, triplex, etc. This information does NOT appear on the application. read more

You put smart meters in without giving us an option, you increase our bills by more than double, and you can't keep the power on because of of some snow!!  I bet I cannot be late on my payment and blame it on the snow! Maybe the people that thought of the "smart" meters should get smart and come up with a way to keep power on in snowy weather. IT IS COLORADO FOR CHRIST SAKES!!! Irritated Customer read more

zero stars. i've been on hold for 52min (so far) because of "heavy call volume" why dont they have the system where you dont lose your place in line and they call you back?! get with it xcel! i ended up hanging up read more

From the very beginning before any price hikes my bill was always almost double that of my previous electric provider. This year it is triple that, it is almost as much as my rent payment and double my car payment. They blame the war in Ukraine for the price hikes yet they are making record profits. Yes profits, not just the price of gas. Tell me how is this company any different than Putin himself, people will die in this cold if they can't pay these absolutely insane energy bills. The spokesman says maybe open your curtains to let natural light heat your house, what a joke. The real kicker is a dont even have electric heat in my apartment, it is wood and yet my bill is triple the amount of my old electric company with gas heat turned to 80 degrees. Absolutely disgusting company. read more

Unbelievable. I went online to transfer my service from one apartment to another over two months ago, and received a confirmation email that said no further action was required on my part. Yesterday, I received an email saying my service would be stopped at my old address because of a start service request from a new tenant. When I called to rectify the situation, they basically told me there was no record of my transfer request in the system, and that I could transfer my service now if I wanted to, but I would have to pay for the two months that I was not living at my old address and for the two months I've already lived at my new address. As another reviewer wrote, this is a monopoly and they don't give a damn about their customers. When finally setting up my new address on the phone with the second automaton, she sent me an activation email and after going to the website to activate my current address, I got all kinds of error messages because there are multiple addresses and email addresses associated with my account. "You do not have permission to modify this account" "Unable to authorize access for new email address" UNF******BELIEVABLE. They are lucky they have a monopoly on our energy because I would NOT use this company if I had any other option. read more

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Excel is by far energy the worst energy company I've ever experienced. They came by my home and installed a smart meter for which I did not request and upon doing so I have expienced nothing but trouble with my home electricity going out of power and my elecrical box tripping. I've called customer service for 6 times now and still no resolution. When I finally was able to reach customer service after calling 9 times they advised it would cost 50 bucks to have the old meter put back. I work from home and this due to this issue I have to drive to the office. Come on excel fix your smart meter that's all I'm asking for. read more

Our power was out for 40 hours after this last snow storm. It was an easy fix, and once they came out, it was running in less than one hour. Meanwhile over 300 people in our little neighborhood were living in the stone age. Cold, and Dark. Excel has known about this problem forever. They are supposed to come through the are and trim the trees back every year. I have not seen them in 15 years and neither have my neighbors. They are a lousy company! read more

The worst customer service. I have been on hold with them multiple times to inquire about billing info. Each time I was on hold for roughly 20 minutes just to have the person on the other side pick up the phone and tell me they are too busy to talk to me and they have no idea when someone would be able to answer my question then abruptly hang up on me before I could ask any follow up questions. All the while the person on the phone was being excessively rude and hostile to me. All I did was ask a simple question which she could have answered in less than a minute. read more

It literally took over a day to talk to someone to set up a payment plan. That lady was a gem! But shame on you excel! Shutting off a disabled woman's electricity WHILE on an oxygen concentrator?! Not only that but no charities who could help aren't open on the weekends then to top it off no one to turn the power back on until Monday!!! It's 1:47pm Monday and power isn't on still! Her bill is high and we are working on fixing the situation but excel doesn't know how to actually work with customers. In laments terms l, you cut our legs off and expect us to run. This situation could have been solved a lot faster and it wasn't on our end. Serious changes need to happen with how this company does business. This isn't a one star review this is in the negative. read more

DO NOT GO ON BUDGET BILLING OR AUTOMATIC PAYMENTS. They steal your money and suddenly you have $750 taken out of your account. Tried to get it back and they said they could only send a check for $250 which I never received. They had a $451 credit on my account but they kept it and that day credited to my account for future use. They give no warnings about anything or give you an opportunity to change your account - they steal your money. They also told me I kind of got screwed cause there was a new meter at my house so nothing to judge it on. IF I COULD USE ANYONE BUT EXCEL I WOULD - TERRIBLE CUSTOMER SERVICE AND DO NOT CARE IF THEY STEAL YOUR FOOD MONEY AND KEEP IT FOR THEM FOR A MONTH. HATE EXCEL!!! read more

Switched to auto pay then Got charges twice in one month. funny how that works. Also can't reach a live person to get it corrected. Seems like fraud is this company's business model read more

I would give zero stars if possible, but I still have the lights on so whatever. I have lived in my apartment (in which i am forced to do business with xcel, if I had any choice I would have switched) since may, and every single month I try to log into my account to pay my bill, and every time it does not work. I have never been able to log into my account. Every month (for seven months) I call customer service to ask them to fix this, and every time a different representative assures me that they've fixed everything! Just wait until next month! and guess what never. ever. WORKS. I am so frustrated, never in my life has it taken over an hour EVERY MONTH to pay my electric bill. I hate Xcel, and at this point I'm basically ready to move away just to escape this absolutely incompetent company. The best part? When they asked me for feedback their server wasn't even able to receive it. But don't worry, their app is definitely working!! its your fault somehow! read more

We had the saver switch put on several years ago but have noticed Xcel has been operating it outside their normal 2pm-7pm. One evening they had our AC turned off well past 9pm. We called to have it deactivated which we were told it would take 24hrs. Well a week later and they are still turning our AC off even though they swear in their system it is deactivated. Now we have to wait for one of their electricians to come out to remove it all together. Seems weird that they can't control their own devices. read more

Horrible, terrible company. As the monopoly in Denver we have no choice but to pay the ridiculous prices. Now with "smart pricing" so you get charged for cooking your family dinner between the hours of 4-7. Want to opt out? Sure, all prices are raised to a new standard. Want to go somewhere else for power? Good luck! Btw thanks for causing so many wildfires, good to know my money is being used for something productive. read more

You make it difficult to pay since your app is down You charge extra if we use a debit card or a credit card The only way I will ever set up auto payment is if I set up a separate account for excel energy and I put one penny more in than the bill is due Xcel energy will never drain my bank account again read more

They keep billing me for a service that was not used I didn't move into the unit in Colorado I'm in ARIZONA and it was miserable staying on the phone for 40+ minutes no answer sent them many emails and their responses are generated saying they don't back date blah blah blah. Just take the bill off my name already I'm tired of you guys. Money hungry company!!! read more

The recent price hikes of Xcel Energy are unacceptable! I can only assume this is driven by corporate greed.

Wondered why my bill was so high this month (August) so I start looking at my account and it turns out the Homesmart I signed up for with four appliances is 8 appliances and billed $47+ instead of the original $30 . I will call Monday and see what BS they try to feed me . On line I can't even see how long they have been billing me this way ! Thought they were a good company but looks like they might be crooked! Im talking about Xcel Homesmart ! read more

Set my service to cancel before my move out date at the end of the month. A month later I get another bill. I call to explain I canceled my service using the app online and they said it never went through. The told me without a confirmation email there's nothing they can do. I looked and don't have one. They won't remove the other bill off my file and is forcing me to pay it when I canceled the service on their app and it's not my fault there's some glitch that told me it went through but actually didn't and I can prove I moved out of my apartment so why would I keep service? This is some classic greedy idiotic bs. read more