We went to Factory Tile Depot to look at tiles for a bathroom reno. I found the layout of the store…read morea little difficult to browse as the sheets are quite heavy. They have a huge amount of stock and the staff are very friendly and willing to help. I think they had some really great tiles but they can be quite hidden. The pricing was difficult to locate and didn't appear to be per square foot like other stores. That can make it difficult to compare pricing. Otherwise I look forward to working with the staff on our future projects.

Bought tiles for bathroom reno in November. Tracy was helping me. I was debating using large tiles…read morefor the shower floors vs the typical small tiles. My contractor said that he would be ok doing that only if I also ordered the Schluter Kerdi shower base system. When I asked Tracy how much more (besides the tiles) this would cost me, she only quoted me 2 of the 3 pieces required. The base (talked to my contractor to ask what size was needed) and the linear drain Cover but made no mention of the actual drain also required. Cost: $656+ tax. So, I decided to go for it. Couple of weeks ago my contractor went to pick up the piece to start the job...no drain. Had to rush order it and the Cost: $417. When I talked to Tracy today she told me the contractor would not know what exact drain to order until he broke up the floor and it was up to me and him to ensure we ordered what we needed etc. When I mentioned that she never once mentioned this to me, she said that it was back in November and she could not recall the conversations regarding this order. When I explained that had I known that the Whole shower base system was going to run me nearly 1200$ I Would have used the smaller tiles. She was unsympathetic and Refused to acknowledge that it was her quoting error and refused to cover the additional cost or even charge me for her cost of the product ie waiving profit. Not impressed at all. When I make an error, I don't make others pay for it.

Lovely facility, huge selection of materials in a well laid out showroom…read more Helpful and knowledgeable staff and samples to take home.

We are finishing our basement and have visited a lot of dealers and showrooms. MSI's showroom was…read morewell designed. Dealt with John. He was great. Helpful and knowledgeable, and above all patient. There was a lot to choose from and didn't feel pressured or rushed. Thank you again.

I had a great experience with M2 which is right behind Olympia. I went to Olympia maybe 5 separate…read moretimes to try to pin down my wants, but without much design advice my mind was all over the place. I stumbled onto M2 on a Saturday when Olympia was closed and met Debora at M2. Their showroom was much smaller but they had beautiful Italian tiles displayed. I showed Debora my inspiration photos and told her my design goals, she immediately showed me some options. I had many questions and worries and she gave me her honest opinion which were extremely valuable. I want to thank Christine and Kristen for helping me when Debora was off. You all truly work as a team and def have good communication. I didn't feel any miscommunications with the transitions and everyone knew exactly what was on my file. Thanks again! I have another project down the line soon and I will be back ! M2 is much recommended to all.

My husband and I were renovating our house, and needed a lot of tile for our kitchen, bathroom and…read morefront hall. This seemed like a huge looming task but their staff were incredible, helping us match and pick out everything we needed. They knew what they were talking about and made everything a lot easier. Lots of selection and great quality too! I would definitely recommend them :) And my house looks beautiful now!!

Tons of great stuff here in this store! Quality is superb and easy to use for your Reno needs!read more

Great selection of floor and wall tile, great value in terms of price! Dealing with the staff at…read moretheir showroom and order desk is seamless. If you're looking for high-quality tiles, carpets, vinyl, tools or laminate - this is the best place to go!

We purchased backsplash tiles and when we got them home realized the edges were all crooked. We…read morecalled right away and asked if we could exchange them. They finally agreed to let us exchange them. Their policy is no refunds or exchanges, which needs to change. They sell tiles not bed mattresses! Well we pick out new tiles at the same price and that's when they tell us we have to pay a 35% fee to exchange or keep the ones we had. The fee was $139.00. We wouldn't have minded maybe a $35 fee but almost $140.00. Just ridiculous. Apparently Edward the manager would not budge on the exchange fee. We were planning on buying floor tiles from X Tile, but not now. They lost us as customers. Edward you sell tiles not mattresses. I hope you are happy you lost us as customers. Stay away from X Tile! Go somewhere else.

Best customer service ever received. Peter was professional, knowledgeable and very responsive…read more Installers were clean, efficient and great workmanship. Would highly recommend this company!

Speers Flooring offers several different flooring options. It's actually overwhelming! Luckily, I…read morewas briefly educated on the basics before coming here and had narrowed down what I wanted. The staff at Speers were very friendly and helpful. They confirmed the pros and cons of each type of flooring and came up with solutions to my transition issues (floor to tile). I was able to borrow several samples (for free!) to help me decide what colour would work best in my space. At Pottery Barn, they charge you something crazy like $25 per tiny sample of wood. (Note: Apparently, PB refunds the $ if you return the samples in 30 days.) I had some very specific installation questions, some flooring-related and some non-flooring related. Speers Flooring was able to provide contact information for just about any job. While their prices are a little higher than others, I believe you are paying for their quality service and expertise. The sales people were very honest with me, and never pushy.

I was looking for hardwood flooring and this place had a real large selection with real low prices…read more I got about 2000 sqf and had no issues. Easy loading dock on premises too. The sales guy was real nice too and very knowledgeable. Highly recommend looking for good flooring and low price :)

Latitude is the supplier of counter Tops through our Kitchen Cabinet supplier…read more They were fantastic. called ahead , arrived on time, extremely polite and very organized. They discussed with me the best location to bring the counter Tops into the house took extra care on protecting my floors. The joining of the 2 slabs is flawless and the cuts we perfect. Farhad and his team took extra attention to details during the installation. they all took pride in their work I would highly recommend Latitude to family and friends.

I have a complicated kitchen design using natural marble and Dekton: Lattitude Countertops did the…read morefabrication perfectly: My installation was headed by NOOR ASSAD and his team. . It took 6 hours to complete ! Noor's experience and attention to detail is outstanding . He is a perfectionist and made sure everything was exactly In place. He is best I've encountered and he's also a joy to work with.