They sold us really cheap flooring that had a lot of issues with it. Prior to purchasing my wife…read moreasked if it was good quality as the area it will be installed will be a high traffic area and the sales person (Colin) assured her it was good quality material. Their customer service is also horrible. They say they will call back and never do. Happened so many times that I lost count. After paying them a delivery fee to get it delivered, my installer started installing it in the first room, he immediately called me and said the pieces were not clicking correctly and were popping out. He explained over time that the flooring will start to separate if not clicked properly and will look really bad. I immediately contacted square foot flooring and sent them a video of the installation showing the issue. They vehemently denied there were any issues and blamed our installer. After getting tired of waiting for them to call back, we drove 45 mins and met with them and they gave us (bs) explanations. We gave them the benefit of the doubt, and had our installer go there in person the next day and "learn" from the owner. Our installer tried installing the material after and had problems again. We delayed our project by a week and hired a more experienced flooring installer who had done some work for us previously, with 10+ years of experience, and he immediately told us that the flooring was no good and that it was not clicking correctly and was popping out. I asked him to record a video and sent it to square foot flooring and they again blamed it on the installer and said the installer didn't know what he was doing. They mentioned this material is hard to work with and other people have had problems with it and returned it. When we asked for a refund of the material they tried to charge us a 25% restocking fee - WTF? You guys admitted that people have had a problem with it. We're installing Vinyl here, it's not rocket science LOL. I even said I would buy other material from them if they could cancel the restocking fee and these guys tried to give me a higher price than other stores to make up for the restocking fee. Evan the owner is also a piece of work. They agreed to bring down the restocking fee to 18% after a lot of arguing, and then on the day we brought back the material he tried to jack up the restocking fee rate in front of us to get a reaction out of me. My wife and I also had to rent a home Depot van and load 1600sqft of material myself and unload it onto their dock. I purchased from Hardwood Design Centre in Brampton and the material was worlds apart and the customer service was excellent. They even let us return unused boxes for a full refund without any restocking fees. All in all, our project was delayed over a month and ended up returning all the material and on top of that paying a restocking fee. My advice is stay clear of these guys. When things go bad they will not have your back. They are not a reputable business and selling sub par material for overpriced rates. They'll never admit they are wrong. Own up to things and you will have my loyalty for life. They don't care about the customer and once they have your money good luck getting any help from them.

We were extremely satisfied with the customer service representative Sam! He was knowledgeable and…read morehonest! We found quickly the flooring that we wanted at a very good price! The selection was amazing ! We really appreciated the personalized service! Thank you!

Dealing with the Owner of this location was a pleasure. He has a variety of different flooring from…read moreVinyl, to Laminate and Hardwood. The owner was very patient and showed me all the different types of materials with it's pro's and con's. Prior to coming to this store as a savy consumer I always shop around first before committing. I explored; Rona, Lowe's and Home Depot and I can tell you at Q Flooring you get a higher quality product for a lot cheaper. I was able to purchase AC4 laminate for less than what the other stores offered which was AC3 Laminate. Also most of his material is made in Europe and not from China like the big retailers do. Make sure to tell him Juan Carlos Sent you!

From the owner: Change your carpeted stairs to solid hardwood or replace your old flooring with something new &…read moremodern! Huge selection of brand name products at factory-direct prices! FREE In-Home Estimate!

These guys are too busy for you. If you want do do business with them expect that they will be…read morerude, in a hurry and competitive in outwitting you. Their material is stored in negative temperatures and is always warped. Very unprofessional. I've done business with them about ten times in the past, and every time, it is a painful process. I really hope they smarten up.

Visited today to enquire about replacing 5 internal doors. Not being in the trade needed…read moreguidance/support on measuring/fitting etc. Yesterday informed to visit, today told for 5 doors we don't come out. Complete apathy shown by company representative - if not whole house not really interested. Business must be great to blow off a cash paying customer in such a manner. If you want customer service this place is not for you - place is also hidden and a mess, use them at your own risk.