We really enjoyed our stay at the Hyatt. The staff was friendly, the rooms were immaculate and very…read morecomfortable, everything you would expect from a Hyatt. The breakfast and lounge area was superb, I highly recommend taking advantage of their breakfast buffet. The hotel is situated in a really nice part of town where there are a Lot of shops and restaurants and it feels very safe.

Amazing care of their guests. Helpful, friendly, and most of all very professional. We were there…read morefor our daughter's wedding, over the new year's weekend. My mom 95 year old had fallen and needed medical attention. The hotel staff were like extend family. They called daily to check up on mom and even came to the hospital to see how she was doing! This was our second stay with them and honestly I would never consider staying elsewhere when in Guadalajara!

We recently spent a week here and our biggest regret is that we left!…read more The other reviews that compliment the staff are on point: Every single person he encountered was courteous, helpful, friendly, professional.... Every positive adjective you can imagine. Here's a specific example of what I mean: When departing, it's typical for one to say "hasta luego" ("until later") or "hasta pronto" ("until soon") to the staff in the lobby. And their response is typically the same. But at the Hotel Real Maestranza the doorman responds, "Estaremos esperando" ("We'll be waiting"). It's a very small thing, but it makes a world of difference. Our room was quiet; the linens were the highest quality, and I was pleased to have a LOT of pillows. Housekeeping was to a very high standard. And we had a spectacular view of the city. In terms of a base of operations for exploring Guadalajara, one couldn't ask for more. (Our room did have a slight odor in the bathroom. That's common to Mexican plumbing. It didn't bother me so long as we kept the door closed and the fan running. Normally I would deduct a star for this, but the overall experience was so satisfying it seems like I'm looking for things to quibble over, so I'll stop.) The location is perfect; just far enough from the cathedral plaza to be out of the crowds, but centrally-located enough that everything the city has to offer is close-to-hand. Special shout-out to Ernesto, Humberto and Victor: You guys are AWESOME and I can't wait to be back with you! Highly recommended! I'll see you there!

I had a overnight stay and the hotel itself overlooking it is is very nice and seems clean. Staff…read morewas extremely helpful and kind. Although I woke up from my stay with bites all over my body, which I imagine came from bed bugs or something along those lines.

We recently stayed at the hotel Morales. I'm sooo happy with…read moreour choice. I wanted to stay somewhere authentic. This was an absolutely beautiful hotel and prime location. I would stay here again if we revisit GDL. Room was a bit small but we were hardly in the room just a place to rest our heads. AC was working and good.

Do not book or take room #105. All rooms have two beds, room…read more105 has a bed, positioned next to the closet. You cannot open the doors to the closet. I can see one night, but we were there three nights. Yes, we could had packed up and left for another room, but we were with a tour group for 19 days, and I had many items. The reading light is out in the side with the closet. Figuring out the a/c was interesting. It blew warm air one night. I worked the a/c the following day and was able to work it. No ice bucket. The TV has different apps, and it isn't that user-friendly. Be careful of the step up into the bathroom. I banged up my arm doing so. The location is good, only one good restaurant close by.

We had the nicest stay here. We had a "master suite" which was lovely, and the service was…read moreexcellent. I especially appreciated how patient and friendly everyone on the staff was considering how little Spanish we were able to muster. In fact, most of them spoke more English than we did Spanish. The restaurant on the 2nd floor is beautiful and the breakfast buffet there is especially fun. We don't plan on staying anywhere else when we're in town.

Loved lighting in the main room. Ambient & not harsh. Also, blackout curtains work well…read more Room compact but not cramped. Loved the coffee shop & shoe shine stand downstairs in the lobby. Loved the restaurants in the "old mansion" nearby. Large, delicious breakfast buffet in the main restaurant. The beds were a bit hard & shower/ toilet lights were too bright... Would love a door on the bathroom area for privacy... especially since doors are glass. Bad placement of mirror across from bathroom in "hallway"... BRIGHT lights in toilet/ shower reflect into eyes of anyone in the first bed. :(

This review is just for the evening restaurant. Everything else is great!…read more I've been here two nights and dinner has been terrible the first night I had chicken in mole it was a chicken breast, had two bites and tasted a bit off I looked at the chicken and it was undercooked. I didn't complain just paid for it. The second night I had the tostadas de callo. I've had these many times but what I received was old smelly, squishy callo. I had to complain. They didn't charge me for my plate and service was really bad. Room is great and breakfast are amazing but dinner here I have to say not good at all.

I stayed at this hotel last weekend. The rooms are very nice and modern. Our first room was not…read moreproperly cleaned, the bathroom must have been missed during the clean up, there was stuff on the toilet seat. We went down stairs and the front desk switched us to a new room, no fuss. We went up to the rooftop bar, great views and great drinks. The food however was a different story. Everyone in my group had issues with the food we sent back some of the food, but it wasn't any better when it returned to the table. Needless to say we did not eat here again. If you stay here visit the bar for the views but avoid the food. Overpriced and very low quality. Lastly, the hotel lobby has no restroom!!! Almost everyday while waiting for our friends in the lobby we had to make the trip up to our room in the 5th floor to use the bathroom. The was such an inconvenience. The hotel is centrally located and there are many restaurants and places to see within walking distance. I personally will not stay here again.

We stayed at this hotel and sad to say, it was a disappointment. I have stayed in various AC hotels…read moreand this one does not meet the AC (Mariott) standards. The lobby has no AC, there is no order for checking in and it is not welcoming. We got there a couple of hours before check in and we were told we could leave our luggage and come back later. We came back 1 hr before check in and no one would acknowledge us and when we finally made it through the line, we were told to wait until 3pm, when the 2 people before me and after me were checked in! Had to stand in line again to be checked in and finally got a room. Front end staff are awful, not attentive, friendly or helpful. The room is a bit less than what you expect of an AC but comfortable and ours was clean. The breakfast at the restaurant and the staff made up for the unpleasant welcome. The staff at the pool area were good too. Food was good there as well, but it gets loud since you are right next to the pool and loungers. Location was okay, but not withing walking distance to places. You will need to take and Uber or taxi if you want to venture out. I will not consider this hotel for the future and will find a better location.

Great location, great staff, and comfortable room. The location is ideal for someone who isn't…read moreafraid to walk, explore, and take public transportation or uber. You aren't super close to the center or touristy things, but instead are close to Zapopan and other more authentic experiences. Staff is friendly and helpful. The room has everything we needed, just a better view would be nice.

What an amazing experience this was. Nothing like I have ever experienced, most definitely…read morerecommend. The views are breathtaking and the glass floor platform is so scary but after a few drinks You forget all about the fact that You are on a glass platform 42 stories high, until You look down The service was over the top amazing and the drinks were great

I am writing to share my experiance regarding my recent stay in Hotel Riu Guadalajara this April…read more While I have previousely considered this Hotel one of the best in the city, I was disappointed by several aspects of my experiences. Specifically, my room rate included mini-bar service, yet was never refilled during my stay. Addotionally, I was disappointted to find that the Mujeres Latina marichi group---one of the Hotel's primary entertainment highlights-- has been replaced by a lower-level performance mariachi. While the stuff members remain very professional and kind I belive these service and management decisions have negatively impacted the overall guest experience. Sincerely, Guiilermo Flores