Spacious rooms, clean, quiet. A good value for a hotel, close to fun shopping in Carmel and lots of…read morerestaurants. Spacious lobby, met some friends and enjoys playing cards in the lobby and watching the Indiana game.

I would give 0 stars if I could. I booked through Expedia and when I tried to cancel, they wouldn't…read moreeven offer me a credit. I understand not being willing to refund but they refused to offer to change the dates or credit me in any way. The staff was extremely rude and tried to blame Expedia for them being unwilling to refund me. Will never stay with a Springhill Suites ever. I can't believe how rude and unhelpful they were.

Nice place in a pretty accessible area. My biggest issues are:…read more#1 We weren't told the pool was under renovation and it wouldn't be available. We could walk 10 minutes plus to the sister property if we wanted a pool. My aunt is 70 Years old and not up for that. #2 When we checked in, no one said anything about more taxes from the city, county, and state of Hawaii added to the bill. I was only told about a $200 hold for incidentals which there were none. #3 I questioned the pick up for the Pearl Harbor tour and their team gave me direction to the wrongs place. Luckily, we walked very early to get Starbucks and a couple ladies in line were chatting with us. We check their tickets against ours and realized we would be left behind because it was the wrong place. #4 When checking in and they had an "owner update" I said sure if it wasn't another sales pitch because I am not buying any more points!! I was vet adamant about it and they said "it is only an owner update with new leisure policy?? WELL, they lied! And the guy at the "update was rude to me because I said NO. #5 Communication is key to running a business. As a Wyndham owner, I was very frustrated with how things were done.

Abominable customer service. Constant loud rumblings keeping me awake when I go to bed and waking…read moreme up too early. It sounds like a truck is driving through this place every 30 minutes. When I complained, there was only one staffer in this place and he had to help check in customers, so I waited but the problem never got solved. Also, because he didn't hear the noise himself when he checked briefly, he insinuated that I had no valid complaint. My visit was paid by family members so I won't complain to them. But I'll not stay here again.

The Carmichael plays like a symphony: impeccable timing, smooth delivery, and not a single missed…read morenote. Service comes in hot and polished, with thoughtful touches (like luxury robes and umbrellas) that feel less like extras and more like part of the composition. The room leans indulgent: down pillows and marble showers with acoustics that, dare I say, will have you sounding like Whitney Houston on karaoke night. Set in downtown Carmel, you're a short stroll from steakhouse showstoppers and easygoing breweries, high notes, low notes, all within half a mile. Even the gym keeps tempo: Pelotons, free weights, cables, kettlebells, and a fridge stocked full of spring water. It's a stay that swings refined, a little indulgent, and effortlessly in rhythm.

Beautiful hotel hiding really bad service…read more After booking my room, I received a very nice email confirming the details of my stay from "Kiley Wylie, that I now realize was an AI bot. I contacted him twice during my stay getting no response. I Was not given the room I booked, and upon check in, the front desk staff told me the hotel was fully booked and the only room they cold give was one overlooking a construction site. The food was horrible. I ordered room service on one of my five night stay. And, I am pretty sure I was served table scraps. When ordering dinner, I asked if it would be served on a dinning cart? The person that took the order replied, " No We Don't do that. You should should have a table in the room ". I did have a small table, bed side doubling as a night stand holding a lamp. The only other option was to dine in the bed, which I did. The burger was cold in the center, cheese was congealed and fries had probably been cooked and reheated at least four times. The Door men (probably young college guys) were great! I Will not choose this hotel on an upcoming visit to Indy. Beware! 5 Star room rates! Not accompanied by 5 star service, food or staff.

Very disappointing experience - not up to IHG standards…read more I rarely write negative reviews, but this stay was extremely disappointing. From the moment we walked into the lobby to check in, the experience felt uncomfortable. We are a biracial couple, and the front desk clerk completely ignored my husband--she did not acknowledge him, make eye contact, or address him once, speaking only to me the entire time. It was awkward, unprofessional, and made both of us feel very uneasy. We arrived a bit early and politely asked if a room might be available. We were immediately told no, that the hotel had been fully booked the night before. I then asked where the first-floor restroom was. What I found was shocking: one stall was completely clogged and filled to the brim, the other was overflowing with paper. The restroom was dark, dirty, and clearly not being monitored or cleaned. The entire hotel felt very dark and dated. While it appears there may have been some attempted updates, this is clearly an older building that feels worn and neglected. When I returned to the front desk, the same clerk again ignored my husband. After some back-and-forth and a supervisor stepping in, we were suddenly able to check in after all--despite being told moments earlier that no rooms were available. The room itself appeared mostly clean, but it was very dated. The carpet was heavily stained, and the bathroom was unacceptable. The shower door felt unsafe, with a missing rail, making me genuinely concerned the glass could come down while in use. The soap dispenser was loose and hanging off the wall. We are IHG Elite members and have stayed in many IHG properties across the U.S. and Europe. This was, without question, the worst experience we have had. This location does not meet IHG standards in cleanliness, maintenance, or professionalism. I would strongly recommend avoiding this property and choosing another option nearby.

Friendly staff to greet you. The gentleman who checked me in recommended I sign up for the rewards…read morewhich I am glad to mentioned that since I've stayed at many of their partner hotels. The room was spacious and clean. Beds, pillows and linens were comfortable. I like the Dove products in the bathroom. There's a pool and fitness room but I didn't have time to use them. Breakfast looked alright but I was rushing out so didn't take anything. It was your typical free hotel breakfast with some warm items and cereals, etc. Conveniently located by the highway and near to stores and restaurants. The only thing I wish I had done was asked for a room away from the elevator. People were very noisy and I woke up a lot.

We chose this hotel based on the close proximity to Carmel High School. We love there is free…read moreparking and a number of restaurants and a grocery store nearby. We had no issues checking in and were on the same floor as others that we traveled with, which was a plus. The room was large and had a curtain and sitting area and hidden table - we loved the layout and flow of the room. Rooms also had a large fridge, microwave, dishes, and dishwasher. I just wish there was also a stovetop option. Beds were comfortable with ample space!

Needed an affordable hotel in close proximity to the medical facilities in the area…read more Home 2 Suites offered a large 2 queen bed suite for an affordable price with a special rate for stay due to medical. Didn't try the breakfast due to the time we needed to depart. Parking and check in were easy. Staff was friendly. Wifi was included and had good speed. Also when I had called the hotel before my stay, I easily & quickly was able to speak to someone actually at the property (which can be surprisingly difficult at some other hotels in the area). I'd stay again if I needed an affordable room in the area.

Our organization has utilized the Renaissance for several years to host a Women's Empowerment…read moreConference. The staff consistently provide excellent service, and the food is fresh, and displayed beautifully. Great space for an event!

I've only stayed here once on a business trip but I think going forward this is going to be my…read morepreferred choice when in Carmel. The space is huge making it a perfect spot for conventions, business and other visitors. They have a coffee bar opened each morning serving Starbucks drinks and sandwich along with full breakfast and dinner options (bar has a lovely wine selection). The room was comfy and quiet, all that jazz could ask for. Marriott beds are the best and the Renaissance was no exception. Staff was friendly and per usual, they have Aveda products in the bathroom which make my heart happy. No complaints at all about this place!

Located within walking distance from where all the action is in town made it easy to get around…read morewithout a car. The neighborhood is charming and filled with friendly people. My accommodations were extremely comfortable, clean and truly exceeded my expectations. There are only three quest rooms so it is very quiet and relaxed. The food was absolutely outstanding, especially the chocolate chip cookies!!! Kelly and Joe made me feel like I was at my home away from home. I will definitely return and highly recommend a stay.

We just returned from a stay at this B&B in the charming town of Carmel IN. Our stay was fabulous,…read morethanks to our hosts, Kelly and Joe. The property is lovely, and our room (Anna Lynn) was spacious and comfortable. The pillow top King size bed was spectacular! Joe and Kelly's breakfasts were absolutely phenomenal. Everything was gourmet quality, and served with care. They are lovely people and we enjoyed chatting with them each day. I fell in love with their little dog Ted, and it was very hard to say goodbye! We have stayed in many B&Bs and the Old Town Carmel was one of the best! Would highly recommend this to anyone seeking a relaxing stay in the Indianapolis area, as it was an easy drive to the city. Lots to do in the Art & Design District.

The Hilton Garden Inn is one of Carmel, Indiana's more affordable hotel options. It's relatively…read moreclose to Carmel's Arts & Design District and has a handful of restaurants within walking/wheeling distance. I visited the hotel while participating in an event. It's a four-level hotel. It offers connecting rooms, free parking, free WiFi, digital key, an on-site restaurant (I know the breakfast buffet is now $14), an indoor saltwater pool, fitness center, business center, and is in the middle of a residential area with a mix of apartment communities and businesses surrounding it. There's also a patio with a fire pit. I checked in around 4pm - after the allowed 3pm. When I'm on this event, I sometimes get in early, however, I was pretty busy in Carmel. I reserved and received an accessible room, at least by their own definitions. It's accessibility is definitely a bit weak by ADA standards. I am a wheelchair user who was in room 328 and there was definitely barely enough room between the bed and the large dresser. I literally rubbed. If you're in a larger wheelchair or motorized chair, you definitely don't want this room. That said, bed height was good. This was a room with a bathtub that has grab bars - not ideal but workable (and does meet ADA). I had identified being a wheelchair user in my reservation - so I'm a bit disappointed to be placed in as room where it was difficult (but not impossible) to navigate. If it had been impossible, I'd have requested a change. The free WiFi works well. You can upgrade to a premium experience for $4.95 a day. There were handles on the curtain that make it easy for a wheelchair user to open and close them- nice touch. The doorway is relatively light. Elevators are roomy enough for a wheelchair and multiple guests. The lobby is nice and dining area comfortable. I had dinner at a surrounding restaurant, however, I did stay in the hotel for breakfast and was pleased. The main employee I dealt with was friendly and helpful. I had asked for a copy of the city newspaper, however, they didn't have one (they do offer a free USA Today). Overall, this was a positive experience. While the accessibility for a wheelchair user in my room was somewhat disappointing, it was for the most part workable and other accessibility issues were as expected. I would likely return here, however, I might explore a different room to see if I could get a little more comfortable with navigation. The hotel seems to be a bit older and could use a bit of a touch-up, however, it was clean, comfortable, and this was a good stay.

Stayed here for a Mom's Night Away From My Children and Husband/ Me Time/ Refill My Cup Night. It…read morewas a lovely stay. Used the gym (awesome treadmills) and the hot tub. No complaints other than I left my swimsuit in the bathroom, called them the SAME DAY as check out. They said they would put it in the lost and found and when my husband went back 6 days later, they could not find. More annoying than anything. It's replaceable but I gave the my name and room number all before my checkout time, so there was no gap in when I left and when another person would've come in.

Decent location in Carmel across the way from Springhill Suites (also Marriott). I hate the…read moreroundabouts in this city btw! Older property but rooms are spacious and comfortable. Efficient, friendly front staff and they have a breakfast.

This place exceeded my expectation for a hotel to stay in! The man at the front desk was really…read morenice and it was easy to check in. I got a can of booze just for putting it in my Marriott Reward number as a thank you for staying the night. That's a first actually! The hotel itself is a bit outdated and even some of the aspects of the room. Mostly the hallways! The rooms were really big which is great because I really got my money's worth. Great amenities were featured in the room like a kitchen and a living room. Very cozy bed! Believe it or not, the best part about my stay was the complimentary breakfast that was offered. They had a whole amazing selection to choose from. I left the hotel really satisfied with my visit. Highly recommend stopping here!