I am a lifetime member to a very good, healthy, weight loss progrm. I stopped attending for awhile, then signed up again. Within a month I was back to my lifetime goal. I attend a workshop several times a month and weigh in at least once a month. However, in the past 6 months, I have been charged 4 times with a monthly charge. I have spent countless hours on the phone with customer service and billing to get a refund processed. Unfortunately, this error happens again and again. I don't have time for their incompetence. They need to set up their programs so they quit charging lifetime members! I am starting to believe this is intentional in order to make more money. Are they hoping I won't notice they are charging me? I notice there are several others with this same problem. Beware! read more