I've been robbed by this provider.
Placed an order online about a month before school started. First my bank warned me about the transaction with my credit card because it flagged it as a non legitimate business. We still proceeded with the purchase because the provider was recommended by the school principal.
My order was neither cancelled nor produced...there was no e-mail or notification that there was anything wrong with the order, so we waited until the notified "delivery" date to call and find out the status, since we didnt receive it...
That is when the nightmare began!.
First, there is no direct contact with the store. All communication is through a call center that doesn't have access to your order information (useless customer service) and only relays the information onward.
Understand, for a person that is already agravated this "method" is a disrespect to the consumer.
Well, i get a call 2 days later to inform me that the order was never sent into production!..Yikes!...they proceed to assure me the order will be sent in and my kids would have their uniforms on time. Ok, i said to myself, we still have about a week and a half before school starts....only that come delivery date my order is nowhere in sight, this is 4 days before school starts..Alarm!!..
I proceed to call the useless call center again, to just leave a message. I did, but I also called the principal at the school who was heavily endorsing this vendor.
They were able to call their "direct contact" and this person called me right away explaining the delay (I wish i would have gotten an explanation before hand) and gave me direct contact to him, so i rested easy on his promise that my kids would have uniforms come Monday even if he had to drive the order himself. And he did drive the order to my home on a Sunday evening, only that, it was a partial order.
He did warned me about the order being partial, so i was ok, I figured the rest of the shirts will be delivered within the week...
WRONG!...it is now the 2nd week of September and this individual, after assuring another missed delivery date, is now not responding to my messages or even acknowledging that he has my money and i have no product. This is is stealing. read more