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WTPhelan Insurance

3.0 (2 reviews)
Closed • 8:30 am - 4:30 pm

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10 years ago

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O'Donoghue Insurance Agency

O'Donoghue Insurance Agency

(1 review)

Arlington Center

I was a customer for about 20 years for homeowner's, car, umbrella, and business insurance. It was…read moresometimes confusing to deal with these folks because different people would be responsible for different types of insurance and there was never any single person who could serve as a point of contact or who had the big picture. The O'Donoghue employee handling the car insurance was unresponsive to my request to change the garage address of a car. This ended up costing us hundreds of dollars extra and led to an email exchange at renewal time. We finally got it sorted out, but when I asked if they could get the insurance carrier on the phone for a conference call the O'Donoghue employee (a different one of course! There were at least three people involved in this debacle) emailed me with "I don't appreciate being told I have not tried to figure out what is due". Nobody at O'Donoghue ever apologized for dropping the ball on the address change or took any ownership of the problem. The people who work there do seem to understand insurance (better than I do, at any rate!) and if you need something simple and never change your address probably it will work out fine. But for us the rotating cast of characters meant that nobody was responsible (in the O'Donoghue staffers minds, I think that I was the responsible person, but that turned out to be a problem because I don't know anything about insurance). Anyway, we switched agencies so that we could have a single point of contact and clear lines of responsibility.

WTPhelan Insurance - insurance - Updated May 2026

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