(Im writing a review on my friends account....)
I am port huron born and raised...
I visited my hometown for my birthday. I was there with FAMILY and FRIENDS!
Mind you I am a manager in the restaurant industry.. I understand it gets busy.... VERY busy at times. We forget and make mistakes at times...
My bartender MATT was so caught up serving his regulars that he forgot I existed... I stayed patient.... Very patient..... so much so that the new customers being served were telling him that I had been there before they were....
I have been to wrigleys center before..
but when I'm first at the rail, and my sister, father, cousin, friend, girlfriend, etc.. gets served before me...(WHEN I HAVE BEEN SITTING THERE BEFORE ANY OF THEM) it's upsetting to most...
I speak up to MATT... and say, " Sir, I've been waiting 25 minutes plus.. what's going on?,".
And in response he replies, " you act like everybody here hasn't been waiting the same amount of time..,". And he walks away..
I don't want to seem needy or conceited. But rotation is ROTATION!
You have a SECTION of the BAR you're supposed to SERVE. I watched this bartender serve my aunt, because she called his name a million times, I watched him serve his friends from outside of work... I watched him WALK PAST ME to serve another woman who walked up 15 minutes after me.... Even she was questionable about why he did something like that... he says in response, "OH!....I am getting them next!". HE NEVER DID.....
Listen people , .....MATT from Wrigleys
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Is one of the most irresponsible//arrogant bartenders I have ever met.... It took my cousin (who is a local to the bar) to get my drink immediately.... And even then, he did not get my drink right...
I asked for a whiskey//soda water....
PLEASE TELL ME WHY HE SERVED ME AH WHISKEY REDBULL!!?!!!??
I would totally understand if he had OTHER CUSTOMERS at this point... but I was one three people at the rail that had not been served at this point.... REGARDLESS!!!!
This type of work ethic is disappointing... I am not looking for perfection, I AM NOT looking for quickness, SHIT, NOBODY IS PERFECT..... EVERY BODY SCREWS UP... BUTTTTT...
To mess up your own ROTATION??? So much so that other bartenders have to start taking your section???? THATS AWFUL... Matt... I really hope you were just having an off day.. so disappointed!!!! read more