Love the store. I never have to look for stuff because the staff are always helpful. I go in often…read moreand find the store to have what I need.

A shame that a store that I use regularly and is 2 blocks away would sell me a compromised liquid…read moreproduct, agree that it was not full and not allow me to return it because it was opened. I said that I would not come in and lie to them since I do the majority of my shopping there, of course they agreed and did not return it essentially calling me a liar. I will never set foot in there again, and have dropped 200 in great lakes hardware these last 2 weeks. Now my 3k a year I spend in there might be a small amount to them but i am not the only one. My friends at Hunts hardware will get the money now and will thank me since they have class and promote customer loyalty. A one star review here is only because the option for no stars is not available.

And Ace Hardware is the best within 10 miles of Northville. They are excellent at fixing things…read morelike leaky hoses. They make keys that fit. Also good at talking me through how to change a flapper on a toilet. Take pictures. I give them an excellent for helpfulness.

The older man working in the service department was extremely rude and disrespectful, had a real…read moreattitude problem from the second I approached the counter. Threw a pen down on the counter with aggression. Last time myself or family members with step foot in this store.

Customer Service 2nd to none. What a shock. Normally I go to a different True Value or ACE but…read moreAlexander True Value is my store from now on. Larry the Locksmith did it for me. Just dropped in for some sandpaper and Larry treated me like a king. He directed me to my need and showed me some choices helping me to make a decision. Larry understands customer service and I give him a 5 star. He has earned my business for the future. The store was clean and everyone was attentive. To the owner, you have something special going on. For what it is worth I am only 3 miles away and never knew you were there but I will spread the word because it is so rare to receive the "Old Time Service" like Larry provides. Thank you and make sure Larry knows he made my day. Bob

My husband and I stopped by here earlier in the week to grab some items for our recent move…read more We had to pick up a 24 inch mechanical pick up tool for about nine dollars and a bottle of alcohol as well. $18 or so. It's not the closest true value, but it's not as far as home.

The cashier they had working there is very rude -She didn't speak when I came to the register and…read morewhen I asked for a bag she made a face as if I couldn't have a bag- So I say is there a problem I can't have a bag and she gives me a bag with a bad attitude did I miss something - customers can't have bags anymore? I made a purchase I should get a bag and I had spray paint - spray paint might spill out or anything to happen - Super Rude

My Ry needed a few things and found them eight no problem at this store. He left with free…read morehandkerchiefs and some cleaner they were giving out as well. Thank you Ace!

Great Lakes ace is incapable of managing its store and its employees. One day I'm helped by amazing…read moreemployees; the next, I wonder why I came. Go to Home Depot

This is a great place to go if you are trying to figure something out and don't understand it all…read more The manager there (Jeff) really does try and help you find what you are looking for and will even take the time to explain it all to you. The rest of the staff is on top of everything as well. Everyone there is very helpful.

The worst customer service on the planet can we give negative stars. The paint department has the…read morerudest unfriendliest people working there. I went there to get my sample paint corrected because they completely botched up the color and they would not fix it for me. The two women that we're working, they told me I had to buy all new paint or just repaint my entire wall. The absolute worst customer service I've ever received.

Story time. Earlier…read morein the year, we made the observation that our aging doors were not sealing as well as they should. We had tried a few simple home solutions, weather stripping and adjustments to the hinges. We had some slight improvement, but it became clear the doors were in need of service. We had received recommendations to contact home depot and request an evaluation. The estimator cost forty dollars. He came out and they've provided us with useful information about our home. He left us feeling pretty good, even went so far as to offer that they could rehang the same size doors in the space, and that it might be of interest to save our trim because it was obviously high quality and expensive. Enter "Luna." Luna is the upsell agent that works inside home depot for the ordering and installation process. She called while we were on the road. We weren't able to have a complete conversation, but what she did impart was that the doors would need to be custom ordered. This created some confusion. Over the series of the next six emails, I asked, why. Each time the answer I got back was "trust me bro." Finally, I stated that the estimator had clearly given us different information and asked for the measurements. The terse reply I received was that the measurements are for in store use only. And would not be shared. Literally "trust me bro." So I'm out $40 for a bogus estimate that I didn't actually receive. I've taken time out of my busy schedule to allow someone into my home with the promise to do work for me. And i've received nothing. I can see why home depot has a two star rating from this location. Fortunately there is a Lowe's nearby. And I can always file for fraud protection on my card. I will also contact the better business bureau and the state of michigan to report that I was denied an estimate in writing for work.

Honestly you all need to shut this door down I've lived over in this area for almost 7 years now…read moreand been coming here for well I need just something little just something this just something that and every time they don't even look really on what I'm holding they just say no we don't have that you're going to have to go somewhere else just worthless they're always stuff in their face full of food they don't have no customer service and there's nothing in stock it is a shame it is a total shame and what I came in here for this morning I already looked it up they had it sitting right on the shelf I'm not feeling well right now I didn't have time to argue with the guy I said it's right down that aisle and I just walked out it's just worthless worthless worthless worthless

Oh MAN!!! This place is cool!!!…read more My husband took me here to look for Christmas gifts for our 3 boys. When we pulled in the lot all I could think of is WHY are we at a hardware store??? But this is no ordinary hardware store. This is also the Michigan hobby shop and hardware store Mecca!! We found the coolest remote control micro drones, remote control cars, planes, trucks, helicopters, trains, and everything else you can imagine. There was a complete aisle of Boy Scout supplies and another for the Girl Scouts. We bought several things for homeschool in those aisles. The train aisle not only has trains and tracks but everything you need for building layouts, gardens and miniatures. They had slot cars GaLORE!! If your are an enthusiast or a collected you really need to check out all the cool slot cars. I was drooling over quite a few. Be sure to look up when you get to the hobby area. The planes are super cool!! Arts and craft items, painting and drawing items, models, puzzles, ships, planes, cars, and trains. It's a young mans heaven here!!!

This was my first time purchasing an appliance from Lowe's, and it definitely won't be my last!…read moreMatthew and Scott absolutely went above and beyond to make sure my order was correct -- they worked so hard to get everything just right. I also want to send a special thank you to Mark W., Jay, Savanna, and Dillon for all their help throughout the process. Thank you all again for everything. Because of this experience, I'll never shop anywhere else! Akisha D.

I made an online order for pickup of a couple 8' pieces of crowd moulding. They were ready really…read morequickly. When I got my items, there was a couple issues but the guy that helped me was so nice and ran back to the trim department three times to get my order straightened out. While waiting 3 other workers asked me if I needed assistance. I did hunt down a new register cover and encountered two other employees that were very nice and happy to help. Another lady helped identify something I was describing and pointed me in the right direction. For having to drive all the way out to Canton from Chelsea just for these trim pieces, it was a lovely visit. My contractor is finishing my house as a type! Bonus that all the fresh plants made the entrance smell amazing upon walking in.