Excellent customer service. Man named Thomas was able to help me in a late afternoon appointment…read more The specifics We needed were met with professionalism and the storage units were clean and the property is Well kept.

If I could give this place a 10 I would places horrible.All they do is keep raising their prices…read more.. And then they want you to carry insurance.I'm your storage unit ...

Michael is amazing! We have been working with them for over 5 years! Love the Metro Storage team!read more

Make sure you're comfortable with limited access to your things. For instance, you may fly in from…read moreCalifornia before Xmas and try to access your unit during their already comparatively limited advertised hours only to find out the floors are being painted before they are closed for the holidays and that the $45 uber you just payed for was a giant waste. I guess I should have called to see if my stuff was ready for me to visit. Got no probs sending me invoices via email, USPS and text message. How about a little warning that for all intents and purposes you are closed for a week during what I would imagine to be a pretty busy time for an indoor storage facility in Buffalo? So now all my winter clothes are locked up until the day before i go back to California.. Glad I have nothing like medical supplies I can't fly with or live without stored in there. Super disappointing. But hey the gentleman did say "Sorry about that man." Before closing the door in my face.

100% seamless, professional, and pleasant experience with the front office when I rented a small…read morestorage space for some archive items. The space was clean and just as described when I arrived, thank you Storage World!

Quarterly pilgrimage to drop bottles off. Just love these guys for what they do. Always ask you to…read morestay in car while they hustle to get your money back. Easy peezy

Super nasty old lady wanting you to guess where to pull up and park. No lines in the parking lot…read moreso I parked nest to a parked car. Old nasty lady, who doesn't know how to be polite to people, came out spouting directions which could be aleaveated by some lines in parking lot. Second lady was very nice

I don't have much to compare this place to because I've never purchased a storage unit before. But…read morethe whole process seemed to go smoothly. I went to their office (woman was very professional and nice). Rented the unit and it was very clean. Its very well lot and secure. I feel safe when I'm there. Overall great experience and I would definitely recommend Towne Storage to a friend

I moved my business and home from Rochester to Alden NY and used A-Verdi Storage units for 28…read moremonths. Two units in Batavia and Two units in Darien. Service was 100% - polite, professional and friendly staff. Cost was quite reasonable - especially when you factor in security, cameras. I would recommend A-verdi Storage to my family, friends and clients!

The facility itself is minimally "ok" .. but, road leading to units is not paved, has pot holes and…read moreis a steep up hill. The units are fairly new, and dry. The big pain is their billing. You get a late notice 1 day after the due date, and a late fee 5 days, and they can lock you out at 10 days after the due date. I tried to pay ahead, 2 months at a time, so I wouldn't have to deal with this but their web site won't allow you to pay ahead. Not user friendly and overall is predatory in their billing practices.

EDIT: I've been charged AGAIN for a vacated unit. Six attempts to cancel my rental with no…read moreresponse. The site is clean and well maintained. I had a unit in their climate controlled building, and it was, well, climate controlled. My only issue is administrative. There is no easy way to end a unit rental. Their website does not have a phone number, and using the Contact Us form gets no response.

Wendy is fantastic. If you read no further than this, let it be known that she is an amazing…read morebusiness owner who cares about her customers. Once upon a time, I bought a couch while I was living in an apartment, and didn't have anywhere to put it. We had just bought a house, but we were at that in-between time when you don't quite live in the house yet, but don't want to haul a couch up the stairs to your apartment (PIVOT, anyone?). I called Wendy, she had storage, I put the couch in the smallest unit she could rent me and it lived there for a month until I got into my house. It was a short, but sweet experience, and I swore to myself that if I ever needed storage again, I was going to call Wendy. Fast-forward eight years and I had cause to use Room to Spare again. Only this time, Wendy had no room to spare. I checked. I even asked if she'd let me move some stuff into her basement for a short time. I honestly think if I'd begged, she may have given in and let me store some things down there. She's just that nice. Wendy didn't have any storage for me, but was so sweet on the phone and explained to me why things are the way they are. In this market, people are selling their houses quickly and then have nowhere to go. They move into an apartment until they can find a place, but then have to put all their furniture SOMEWHERE while they are waiting. Hence, all the storage units are being used. So no, I didn't get to use Wendy's services. She did offer to put me on her waiting list, but my need was immediate and I was able to put into place a backup plan. Oh, I should also mention that when I was first looking into selling my house, I stopped into Room to Spare to talk to them about packing supplies and them helping me sell some of my crap that I didn't want to bring with me to my new (downsized) place. The staff is so accommodating and kind and patient. I swear, one day I'm going to need to store more stuff and Wendy is going to have a place for me to put my belongings where she and her little storage angels will keep close watch over them. And if by chance I make it through the next few years without needing storage, I might just stop in anyway and bring her a coffee. She's just the kind of gal you can't help but want to make your friend. (Wendy, if you're reading this, what do you take in your coffee?)

Great experience at Lancaster Self Storage. David and Stephanie were both extremely helpful,…read moreprofessional, and friendly. They made everything simple and easy, answered all my questions, and provided excellent customer service. The property was clean, organized, and well maintained. I'd definitely recommend them to anyone looking for storage in the area.

Extremely clean, friendly place with easy access and variety of units to choose from. Staff is very…read morefriendly and helpful as well. Fair pricing and great location central to Lancaster, Depew, Cheektowaga, Williamsville, Clarence - right off the I90 off Transit Road. A+ Highly recommend.