EDIT: I've been charged AGAIN for a vacated unit. Six attempts to cancel my rental with no…read moreresponse. The site is clean and well maintained. I had a unit in their climate controlled building, and it was, well, climate controlled. My only issue is administrative. There is no easy way to end a unit rental. Their website does not have a phone number, and using the Contact Us form gets no response.

Wendy is fantastic. If you read no further than this, let it be known that she is an amazing…read morebusiness owner who cares about her customers. Once upon a time, I bought a couch while I was living in an apartment, and didn't have anywhere to put it. We had just bought a house, but we were at that in-between time when you don't quite live in the house yet, but don't want to haul a couch up the stairs to your apartment (PIVOT, anyone?). I called Wendy, she had storage, I put the couch in the smallest unit she could rent me and it lived there for a month until I got into my house. It was a short, but sweet experience, and I swore to myself that if I ever needed storage again, I was going to call Wendy. Fast-forward eight years and I had cause to use Room to Spare again. Only this time, Wendy had no room to spare. I checked. I even asked if she'd let me move some stuff into her basement for a short time. I honestly think if I'd begged, she may have given in and let me store some things down there. She's just that nice. Wendy didn't have any storage for me, but was so sweet on the phone and explained to me why things are the way they are. In this market, people are selling their houses quickly and then have nowhere to go. They move into an apartment until they can find a place, but then have to put all their furniture SOMEWHERE while they are waiting. Hence, all the storage units are being used. So no, I didn't get to use Wendy's services. She did offer to put me on her waiting list, but my need was immediate and I was able to put into place a backup plan. Oh, I should also mention that when I was first looking into selling my house, I stopped into Room to Spare to talk to them about packing supplies and them helping me sell some of my crap that I didn't want to bring with me to my new (downsized) place. The staff is so accommodating and kind and patient. I swear, one day I'm going to need to store more stuff and Wendy is going to have a place for me to put my belongings where she and her little storage angels will keep close watch over them. And if by chance I make it through the next few years without needing storage, I might just stop in anyway and bring her a coffee. She's just the kind of gal you can't help but want to make your friend. (Wendy, if you're reading this, what do you take in your coffee?)

Wonderful facility. Attentive employees. Helped facilitate move across country. Easy entrance and…read moreexit. Amazing staff!

i rented a 30yard dumpster from cragco, and they were amazing to deal with. Very polite, responsive…read moreand efficient The dumpster was in amazing shape! The driver did and amazing job when dropping off and picking up, you wouldn't never know. Didnt leave a single scrape or debris behind. The office made the experience so easy when calling for the rental and for the pick up. I wouldn't use anyone else, especially for such a fair price!

Perfect dumpster transaction. Once ordered and paid for, the dumpster was delivered the next day…read more They were even able to place it in a challenging spot. They were very easy going with drop off and pick up. The drivers were friendly, helpful and accommodating, as were the people I dealt with on the phone. Great business, they seem like honest people who want to do right by their customers.

I recently wrote a review that my cans were missed counted. The person that counted is no longer…read moreworking and the owners are giving me back what I was shorted.

We utilized the Moving Doctors for my parents' recent move, and couldn't be happier with the…read moreexperience. They arrived right on time, worked hard, and finished slightly before the estimated time. They were also so patient and friendly with my elderly parents. Not the cheapest movers out there, but definitely worth the price.

I had numerous phone calls with Mike and we traded phone calls, texts, emails. I was asked to have…read morea person at the site where items were to be moved from. I was asked to have someone be there 30 minutes before the movers were scheduled to be there. I had queried whether to have the movers would like to utilize a basement bay or the front door. I was assured that the movers would prefer to utilize the front door. The movers had a 2 hour window and they never made it to the office in that time frame. They called 20 minutes after the window and said they would be there in 15 minutes. 45 minutes after the 2 hour window they called back saying that they were at the basement bay. I informed them that I was told that they would prefer the front door. It was not until 60 minutes after the 2 hour window that they made it to the office. It took them 15 minutes to move the truck from the back of the building to the front. They were pleasant enough. They moved the items to where they needed to go. I am not impressed that after all the communication there was time lost and more expense for us because of the lack of clarity between Mike and his movers. It cost me approximately $50 because of their lack of communication

Dawn in the office was extraordinarily kind, helpful and most of all really genuine and present as…read morea person, not just a service provider. I came away from the experience of unloading and returning my U-haul with a sense that I had made a real friend.

Just used the pick-up and delivery laundry service. Rosemary was an absolute delight to work with…read more She made the process simple and straightforward, picked up and delivered everything timely, and was kind and understanding. She did a great job with the laundry itself and at a very reasonable cost. Highly recommend!

The facility is clean, the people are friendly and helpful. I would definitely recommend this…read morebusiness.

Michael is amazing! We have been working with them for over 5 years! Love the Metro Storage team!read more

Make sure you're comfortable with limited access to your things. For instance, you may fly in from…read moreCalifornia before Xmas and try to access your unit during their already comparatively limited advertised hours only to find out the floors are being painted before they are closed for the holidays and that the $45 uber you just payed for was a giant waste. I guess I should have called to see if my stuff was ready for me to visit. Got no probs sending me invoices via email, USPS and text message. How about a little warning that for all intents and purposes you are closed for a week during what I would imagine to be a pretty busy time for an indoor storage facility in Buffalo? So now all my winter clothes are locked up until the day before i go back to California.. Glad I have nothing like medical supplies I can't fly with or live without stored in there. Super disappointing. But hey the gentleman did say "Sorry about that man." Before closing the door in my face.