If you have ever been DISCRIMINATED because of your ESA! REPORT THIS COMPANY!!!!
On Feb. 10th, I submitted my application with Brenda from Hawthorne Trails located north of Appleton, WI.
I had all of my documents for my ESA, from vaccines, to doctor letters...these were email out to the email provided to me.
When I submitted the application, I asked her how soon I would be able to get an answer... And she stated that the application would be sent/faxed over to a 3rd party company & they would make the decision...
It had been an entire week without an update so I tried reaching out that Wednesday, February 17th, in regards to the application status but was unable to. I called the neighboring/ sister location Glory Lane and reached manager Claire who was a big help. She stated that Brenda had been busy that morning and that she would call a manager & inform me about the status.
That same day, Claire called at 12:20 PM and left me a voicemail stating that my application was approved and that I could call Brenda in regards of my status, in which I called and left a message right after this conversation.
On Thursday, February 18, still no call. SO I tried again 3pm that afternoon and she finally picked up... when I had informed her that I was told that I was approved...she stated that Claire provided me the wrong information, and it must have been miscommunicated, the only approval that I had received from the 3rd party was my credit. She stated that she would then need to call my employer and my past rental history, which was provided to her by phone. She stated that she would contact me as soon as she received an update.
THEN on February 23, I was informed by Brenda that everything passed & the only documents that needed to be review was my ESA letters and that she did not have any other information.
On Friday, February 26th, I had called and left Brenda a voicemail in regards to the status as this was an extremely long process. I was unable to reach her and called another location, to which they provided the direct phone number to Spencer, who was the manager of the Wright Weber.
I called Spencer this past Monday, March 1st- When I spoke to Spencer, he mentioned that he was reviewing my application & it looked like it was the ESA part only that needed approval & that the approval would have to be from the owners, and that they were on their way to the office to review the documents.
ON March 3rd, at 3PM Brenda contacted me stating that my ESA documents were rejected and that she had no other information for me. I had asked her for a written decline letter, to which she could not provide me nor answer any of my questions.
SO, I called and left Spencer a message... asking for a decline letter. When he returned my call, he stated & I quote, "I don't know if you know but in the state of WI, we don't have to give you a reason as to why your app was declined..." BUT THE FUNNY THING IS, I WAS ALREADY TOLD THAT I MY ESA HAD BEEN REJECTED BY BRENDA! SHE SPECIFICALLY TOLD ME THAT EVERYTHING PASSED BESIDES MY ESA DOCUMENTS FROM MY DOCTORS!
& I told him that right after & all he could say was... "I'll talk to Brenda."
LOL YOU ARE A JOKE! & there was a long pause cuz he knew that they screwed up! I also mentioned to him that I reported the company & HAD EVERYTHING documented.
Anyways, so get this... SPENCER calls me today & tells me, "OH I STILL HAVE A PLACE FOR YOU. ITS ON HOLD."
AND THEN he goes, "its because your application had some discrepancies..."
No it did not! Lol I WAS ALREADY TOLD THAT I PASSED EVERYTHING. IT WAS THE ESA PART THAT WAS DECLINED. And the funny thing too is... If you read the paragraph of when first spoke to him, he specifically told me that it was just the ESA that needed approval from the owners...
WHAT A JOKE! YOU GUYS GOT CAUGHT WITH DISCRIMINATION!
How are you guys going to decline someone, and then after I tell you guys that I reported you guys too hard, you guys want to come back and say it was because my application had discrepancies... What a LIE!!!!!!!
I had specifically emailed legal documents signed and sent from a licensed professional on the 10th of February.
I feel personally attacked and discriminated. And because of this, the lack of explanation, communication, and decline from the management, I had filed a case with HUD.
SO YES! I reported this management to HUD in rejection of my ESA & I WANT EVERYONE TO KNOW THAT IF YOU HAD EVER BEEN DISCRIMINATED BY THIS COMPANY, REPORT IT! DO NOT BE AFRAID TO!!!!!!!!!!! read more