Great service, easy to use online payment system. Great customer service. I really like the…read morepersonal banker that checks in with me time to time. She help me set up a college account for my son as well. I like the ease of which I can transfer money to various accounts and i can always easily access my accounts and check balances.

Called to talk to a representative to dispute some charges at 1-800-935-9935. Was tossed around a…read morethousand times and explained what happened. Rep acted dumb like could nit comprehend normal English was transfered by them to the claims department(I was not) to find out it was just another rep. Then was transfered again to the right department finally after an hour. Explained again that my kid bought a movie on our fire stick. She said there was nothing that they could do that I'll have to call Amazon. I explained that they are my bank, my money is helpbthere and if there duplicate charges why didn't the bank call me? It was a cluster fuck so they closed my wife's card because of fraudulent charges after I already told them what happened... my wife called them after she got home to get a new card ordered and the rep and the rep manager pretty much told us that we should be better parents and watch our kids and that this happens because we just leave our kids unsupervised. They were rude as fuck and would cut you off in conversation and just didn't want to do there jobs. We are looking to go to a different bank. I have never been treated this way by chase ever in the 8 years I had them in the military but with that no thanks we will go with a different bank.

I have been a member for about 20 years. I had been generally satisfied with the service. So, I…read moreapplied for a 39K rental property mortgage through WPCU expecting that I would receive the same level of service. Tim Carpenter was my Mortgage Loan Originator at Wright-Patt Credit Union e. The initial contact was amenable. He told me what I would need, and I provide the information on the same day. After that things went downhill. He was very slow to respond. When he replied he did not answer the question I asked him. He did not call the listing agent or the buyers agent in a timely way. He asked me to provide him the same document repeatedly. He made mistakes in the closing documents because he did not read his emails thoroughly, so he did not have current information. An easy straight forward mortgage took three months to complete. I called and left messages, he did not respond for many days. When I was finally fed up with his service, I called and emailed his supervisor Bill Brogan, Loan Account Executive @ Union Savings Bank President, he never called me back. I did get a mortgage but the experience was so stressful that I will never use them again.

Why would I bank anywhere else? I used Key and Chase before this and they were super scandalous…read more I've never had an issue with WPCU, and I feel like they're there to help me, not rip me off like other banks. Sometimes, the wait inside is long. That can be irritating but I just try not to go inside when I'm in a hurry. They're busy because they're a great bank! I've always been waited on by friendly tellers....never had a single bad encounter with a staff member. I've visited a few other locations, and even though I live closer to the one on Xenia Ave, I prefer to go a little further to go to this one. I will never switch banks as long as they remain the way they are now...just perfect.

Stay far away from this nightmare. Worst credit union in the state of Ohio! Their loan specialists…read moreare incompetent, unprofessional and rude. There is poor communication, challenging loan experiences, and, in my opinion, unsatisfactory customer service. Do not get a car loan from here!! They have great rates, but making payments is horrible if you don't have an account with them. The app doesn't allow you to pay with an external account. They refuse to take payments by phone so you have to go to Day Air to make your car payments. They no longer have bank tellers so you must make your payment at their ATM. After withdrawing the cash for your payment, you also use the ATM to schedule a remote conference call with a teller who takes your payment. There is no privacy as the ATM is in the middle of the bank. Everyone knows your business. The worst part is that your payment goes into Day Air's savings account and it takes days; sometimes weeks to hit your loan account. It is up to their loan specialist to decide if they want to accept your payment and when they want to accept your payment. These " specialist " never return phone calls. They would rather send your account to collections and repo your car rather than work with you. Although, they are excellent at making threats. These people are absolutely heartless. People have lost their cars and their homes because of their shady loan tactics. Whatever you do, do not apply for any type of loan from these people; especially if you need a cosigner. They prey upon people like this; like us! My mom consigned for me. I regret ever financing my auto loan with Day Air. You are granted a 10 day grace period on your car payment each month. Im not sure why; because in Day Air's loan specialists eyes its nonexistent. If the signee is more than 1 day late, they freeze the cosigner's bank account and their auto loan account. How they are allowed to get away with these business tactics is beyond me.

On January 27th, 2026, my daughter passed away from Lupus, Kidney disease, Heart disease. I called…read moreday air to let them know this and that I wanted to keep the vehicle. She was behind jan-feb and I asked if they could give me time to get affairs in order. They didn't. They came like thieves in the night...when I was told that I'd have time to clean it out. Day air came and got the vehicle with possessions still inside. But it's alright. Day air will have to answer. Day air, the folks at the top who run this place, you're a bunch of heartless MFs. ​

When my Mother passed away, per her attorney my father and I had to visit every bank that she had a…read morecurrent account with to check the status of each account . My parents were divorced so my dad had to present her death certificate and other documentation so we could print off her statements. While waiting for the documents a man came out of the back office and started to surround my father and I. He asked the tellers behind the counter if they were ok and wouldn't leave until he figured out what we were doing. He was very rude and made us feel like we were a bother and treated us like we shouldn't be at the bank. Now I am aware this is a smaller bank in Oakwood, Ohio and I am African American. My parents and I are college educated, well traveled and my dad and I were just trying to get documents after my mom passed away. We felt very uncomfortable and were treated like we were potential robbers. I asked the man was everything ok and he just said it was just procedure that he needed to stand with his employees as we asked questions about my Mom's account. I don't want to bring race into this but I would not recommend this bank especially if you're a person of color. We left feeling confused, upset and belittled.

From the owner: More than just great products: We remain committed to assisting our customers new or old with…read moremanaging your everyday banking needs.

I've been here twice already. It's always empty so can get in and out pretty fast…read more They're pretty nice here and there is plenty of parking.

I have been here multiple times and there is never a long wait time - at most 2-3 people in line…read moreahead of me. Usually the line goes pretty fast. Customer service is great: staff is pleasant and eager to answer questions or help any way they can. If you have a lot of questions, like how to open an account or questions with loans, they will have someone set down with you & explain everything. I've never had a bad experience here. Usually in & out in 5-10 minutes.

Great atmosphere. Very clean office. Quick personal service. staff is very helpful. Can always…read moreget waited on very promptly.

I am so tired of 5/3 bank trying to think up creative ways to take money from my accounts. They…read morehave fees for everything. I took my daughters to this branch yesterday to close their accounts and they were treated so horribly by one of the staff. So unprofessional acting that I will be closing my accounts soon.

So I have an account at 5th3rd bank and they wanted to charge me $5 to deposit a 5th3rd check into…read moremy 5th3rd account that makes no sense then he tried to explain its because of the type of account I have with them , if it's a check from 5th 3rd to 5th3rd there should be no fee regardless of what type of account you have

If I could give you zero Stars I definitely would First Financial Bank. I was a customer for 15…read moreyears. I was scammed out of $134 due to a Shopify website that doesn't even exist charging me for child care with an IP address of a European country. I think it was Greece? My daughter is 27 years old. They said the product was delivered to my home. What exactly was it? Nothing ever arrived at my home and I disputed it for over 3 months with no resolution from you all. Why would I order child care from a website that doesn't exist in a European country when I have no children? Even the email address wasn't in my inbox anywhere for any receipt for any orders. This Bank used to be extremely good and then over the last several years it has gone downhill dramatically. When I filed a complaint with the Ohio Attorney general's office, I suddenly got a phone call from the Kettering branch and they were going to reverse the charge so that I had my money back. Not only did they not reverse it, but they took double the money out. So now they owed me $268 instead of 134. Then she said "no, I did that wrong Let me fix it and It should be in your account tomorrow." The next day came and it was not. I morning, took a couple hours off of work and drove to Kettering to speak to her myself and she said it was still pending on the back side but that it should be in there by the next morning. Again, it was not. They did nothing but lie to me and waste my time. How can I trust them with the safety of the little money that I do make? They protected a scammer instead of their client of 15 years. Do yourself a favor and do not do business with this Bank. I know I won't anymore. And I'm making it my mission to tell everybody I ever meet in the area where these Banks are. I teach senior citizens to avoid scams for a living. Guess what First Financial Bank? My outreach is further than you can imagine. $134 is not going to make me or break me but it's my money and I want it back. Until then, I will continue to tell people how horrible of a bank you have become.

Used to be my favorite bank because it was regional, and you got personalized service…read more Then, management got fee happy. Things that used to be free are now fee based to the point where this bank is now the WORST AT CHARGING JUNK FEES. I called the executive office to discuss it and never got the courtesy of a return phone call. People still nice at the branch level, but management has gotten ar-o-gant. I am systematically moving my accounts elsewhere. Good-bye FFB and AMF.

Hello, Everyone beware of this ATM located on Patterson & Reevere. I went to this exact ATM on…read moreMarch 14,2025 to withdraw some of my money the transaction went threw without dispensing not a dime. I called immediately to report what had happen while on the phone with the bank she clearly stated she was giving me a provisional credit. Let the truth be told my money your malfunctioning ATM your not giving me nothing with all do respect your fixing your mistake. I was there on buisiness to retrieve what I work my job to pay my bills while on the phone with the lady reporting what had happen made it clear that I was making another transaction to retrieve the money I came to get to pay a bill in the first place entitled to worked for it. She agreed I proceeded let her know that transaction went well. I received a letter saying they want me to pay them back $ 250. You have a camera right there you know how much money you feel the ATM with correct ,follow me now called my branch spoke with a teller by the name of Sheryl very nasty diposition from a customer point of view. She tried to tell me I had no money in my account which check was freshly deposited got proof would not let me speak with some one with the power to get to fix there mistake. Which her boss is Luigi he supposedly was not there. I am notifying the attorney general channel 7 news and will move to legal litigation. Why would I owe you and the bank never gave me my money. It is a no brainer review the camera count your machine have your ducks in a role for this situation respectfully ends up in court making your mishap a legal one

Absolutely amazing customer service at this branch! Every single teller I've had had been an…read moreabsolute pleasure!