A really great credit union. Abbey Credit Union is locally owed credit Unioun. They are always very…read morefriendly and fast.

My 1 star review is because recently my stepdad passed away and because social security deposited…read morehis death benefits into my mom's bank account Abbey credit union froze my mom's bank account and won't let her get his death benefits payment. She even had a letter from social security stating the benefits is to be paid to my mom and still they won't give her access to her account.

This branch changed my mind about Fifth Third as a bank. I was going to a branch close to my house…read moreand they were constantly messing up. Before I switched to a different bank entirely I went to give this branch a shot and I love it. They are on point and very consistent and go the extra mile every time. The manager here is awesome and I feel like the staff here cares. TJ gave me recommendations of stuff to do on vacation and is always super nice. I even set up my business account here. I can't say enough great things about this branch. Top notch and consistent.

patti and rest of staff are always very nice and helpful! best bank i have ever used!read more

This was my first visit to this branch. I stopped to pay my mortgage while out and about down in…read moreFranklin. The lady who was working was very nice and polite. She was quick and efficient as well. Can't really comment more on that as this was a quick visit to do a quick task.

I like paying in person and I loved Tony Cali in Kettering but when he retired and they went remote…read moreI was told to go to Hild in Englewood to make my payments. This was about 2 years ago. They acted like they were doing me a favor taking my payments because they were`nt my `agent`. They ALWAYS acted bothered especially The older woman who seems to not be there any more and the VERY SNOTTY younger man who sits at the rear right side desk and is still there. I felt like I`d have to defend myself every time I went there and I dreaded it every month. When I was there the other day they took my payment but refused to give me a receipt because all of a sudden they can`t give a receipt because they weren`t my agent ! This after giving me receipts for 2 years! The new agent i work with now said that was not true and I should have been given a receipt as i always had. I always felt my `ears burning` when i left that office. Nasty people!

Do not recommend doing business with this agency. Aside from constant rate increases when we tried…read moreto cancel they refu to provide a date for a seamless carrier change and instead helped themselves to funds from our bank account without authorization to do so. When questioned as to why a date wasn't provided and funds were removed was told "we are not sure"

Best money I ever spent! Had it for two years, and just used for the first time. Of course, when I…read moreneeded it I couldn't find my card. I called and they were able to look it up, and were so helpful. Told them my location and they said they would have a truck out in about 30 minutes. Twenty minutes got a text they were close, and then they were right there. I am not experienced with car maintenance, but driver was so helpful and patient with me, telling me to explain I was from out of town, etc. We started to one location when my son called and said it needed to go to the dealer. No problem, he turned truck around and headed there, totally supportive of my situation. I am a AAA Member for life!

New member used on 1-1-24 for a tow, tow truck driver hit a pole in the parking lot Damaged the Tow…read moretruck the pole and the car they were towing. Cant get insurance information from the Towing company or AAA. 2 months later now filing law suit against AAA and the Contracted Tow company for the 3,000 damages to the car. Would not use again it the service was free