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    Wright Gregory T DDS

    5.0 (1 review)

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    6 years ago

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    Indianapolis Oral Surgery & Dental Implant Center - Name of business

    Indianapolis Oral Surgery & Dental Implant Center

    (24 reviews)

    I was referred to this office for wisdom tooth removal and had a deeply disappointing experience…read more During my consultation, I provided my insurance information and specifically asked the staff to obtain a pre-authorization from my insurer outlining all costs before I agreed to schedule. I was told my out-of-pocket cost would be $250, so I proceeded based on that assurance. After the surgery was completed, I unexpectedly received an additional bill for about $300. When I called to ask why, the employee I spoke with was abrupt and unprofessional. Instead of helping clarify the charge, she pointed to fine print in a signed form and immediately threatened to send me to collections within 10 days if I didn did not pay. I ultimately paid the collections bill to protect my credit, but the situation could have been avoided with honest communication. When I called again, the office manager admitted they never actually pursued the pre-authorization I had requested. I was then told their standard practice is to estimate or "guesstimate" costs based on prior experience with insurers rather than confirm coverage in advance. That approach is not transparent and directly contradicts what I was told before scheduling. Although the manager apologized and accepted responsibility, the office refused to refund my payment after checking with corporate. I also developed a post-surgical complication. Because of this office's limited hours, I had to return to my original dentist for care. My dentist found broken tooth fragments pushing through my gums that had been missed during surgery, requiring additional treatment. I filed a complaint with the Better Business Bureau to seek resolution. Even after the office manager had taken blame, the practice actively battled the BBB report. Only after the case was closed did they finally acknowledge their error. That resistance to accountability was extremely frustrating. I chose this office solely because I was given clear cost information that turned out to be only an estimate rather than the verified authorization I requested. Accurate communication about billing is essential in healthcare, and that responsibility rests with the provider. Based on misleading pricing, inadequate follow-up care, and poor accountability, I cannot recommend this practice.

    Nobody WANTS to go to the dentist. Especially an oral surgeon. But that's where I found myself this…read moreafternoon. I was not so much greeted at the window, than barked at, "name". No smile. No pleasantries, no evidence of kindness or caring. After filling out all of the duplicate paperwork, I was told I needed an xray. I had just had X-rays taken at my regular dentist within the last 2 months. I have extreme difficulty with X-rays, on a normal basis. But with the way the machine was setup, it was too high. I could not tolerate it! I felt I was choking. I told the tech (?) she told me that I wasn't choking. I HAD to do this xray. I told her I could not physically do it, couldn't they get my xray from the referring dentist. She looked to the front office where someone was shaking their head and saying "no." The"tech" said we would have to reschedule. I had been here 2 hours already filling out paperwork without seeing the surgeon at all. Not coming back ever! I don't have to. I will definitely find another oral surgeon, that hopefully cares or at least can pretend with the patients. The whole situation was uncomfortable, cruel, unappealing and uncomfortable. And I didn't even get to meet the surgeon...

    Washington Street Dentistry - Cosmetic Dentistry Indianapolis

    Washington Street Dentistry

    (7 reviews)

    Not an honest dentistry, I must say. I originally went to this dentistry to get specific work done…read more After a bull story about how you have to get scaling and cleaning done - you end up waiting over a month to get the real work done. This is so the dentistry can pump you and the insurance company for as much money as possible. It's the name of the game in health care today and everyone knows it. Another thing they do is tell you that insurance will cover things that will not be covered. They are completely misleading with a waiver form and they know this. Dr. Church plays that game with patients. He never really fixed the problem I first came in for. So, three visits later and I am still waiting in line to get work done. This is a great example of why the health care system in America is broken. It's all about maximin cash. It's NOT about the patent. So, don't let them push scaling and polishing and all kinds of other routine garbage on you. They gave me a cock and bull story about how scaling will prevent inflection when we do the actual work you wanted, etc. Dr. Church is a bit of a con man if you ask me. He pushes treatment that you may not need. He knows this, but of course will never admit it. Reputable dentists in foreign countries never do this to you!!!

    Dental Service is good, CUSTOMER SERVICE is eh. :-( I've been coming to this dental office for…read moreabout 15 years. While my hygienist and Dr. Church are both excellent--professional, kind, and thorough--the front office staff is consistently rude. Their demeanor is very curt and dismissive, which has left me feeling unwelcome and undervalued as a patient. It was not always this way. Their unprofessionalism makes for an unpleasant experience. I recently referred my elderly mother to this office, our experience with front staff was once again less than desirable - very disappointing. A dental practice should provide great care AND excellent customer service, but the front desk is failing in that regard. I hope management takes steps to improve this. I do wonder if they would allow their front staff to be this unprofessional if they were located in Carmel or Geist.

    Wright Gregory T DDS - oralsurgeons - Updated May 2026

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