Charles Moore did a phenomenal job installing my new and improved water heater warrantied for 30…read moreyrs from Essency. He also worked btwn corporate and myself to resolve all issues including drywall patchwork and taking time to move items near the water heater for room to work, then move them back. I was very pleased with Charles and the ladies at the office making all appointments as convenient for me has possible.

e had a very disappointing experience with this company and their technician, and I am sharing this…read morein hopes that management will take this seriously and respond. When the technician arrived, my wife answered the door and he didn't introduce himself -- he simply stood there and bluntly said "you got a leak." After she acknowledged, he walked into the house without any professionalism or courtesy. He did not wear shoe covers or take any basic steps to respect our home. The leak detection diagnosis he provided turned out to be completely wrong. Based on his direction, I ended up taking apart a large portion of my kitchen -- removing granite countertops and cabinets -- only to later discover the leak was nowhere near where he said it was. This caused unnecessary disruption, time, and expense. The lack of professionalism, poor communication, and incorrect diagnosis was extremely frustrating. I expect the company to review this situation, explain how this happened, and reach out to discuss how they intend to make this right. I will be documenting this issue and filing a complaint with Florida consumer protection authorities as well as escalating this to Mr Rooter corporate if it is not addressed. I would strongly caution anyone considering using this company for leak detection until this matter is properly resolved. I will update this review based on the company's response.

I had an issue with my ring doorbell, Technician Kyle came out determined that the transformer had…read moreburned out stated that he had to order a new one and since it was the holidays did not know when the part would be in n/p however New Year's Eve Kyle along with Brandon came out and replaced the transformer and remounted my doorbell they were both knowledgeable and friendly I would definitely recommend Artic Air also will be using them for other projects I love that they are local.

Recently I called Arctic Air because my AC would not turn on. There was power, the electrician…read morechecked, there was power everywhere that there needed to be power. It just wasn't turning on. I was fortunate enough that Randy was my technician. He arrived promptly and was extremely polite and efficient. He squeezed himself into the closet where my air handler is, contorting himself, so that he can fit. He took some of the components apart and was able to diagnose the issue, a fuse had blown out. Within no time at all he fixed whatever it was that caused the fuse to blow out and completed the job. Throughout he was communicative, describing to me all the benefits that his company was offering via different programs. Some of them seemed like a good deal. Hopefully I will not have any AC issues in the foreseeable future however, if I do when I call Arctic Air. I will request Randy as my technician, he was amazing. Update early 2025, I want to upgrade my house because I'm going to sell it and I can have Smart thermostats. I called and Coleman came out and he attended to my service which was to see which kind of thermostat I needed and he also did me the favor of repairing a piece of PVC pipe that my dad had not taped up and was having an issue Coleman was polite professional look me in the eye shook my hand seemed like a really nice young man and a good hire I didn't see any real actual in-depth work that he did but he'll be coming back on Monday to install the thermostats and hopefully all goes as well as my past experience with Arctic air.

David the technician was prompt very pleasant Had the new hit water heater in in no time! Very neat…read moreand tidy would definitely call David Gray again

I wish I could give no stars Rude and disrespectful employee…read moreJob was not completed. The faucet was still leaking after he changed the knob. I called company and They sent the same man back out and he should not be representing a well known company. He was rude very rude! I will never use them again. My invoice did not reflect the job done. I am waiting on someone to call me back and tell why it says he did work on my washing machine. Then I was told if I had the work completed I would be charge a fee for coming to look at it. Well I was charged any and now they want to try and credit it back after questioned my bill. Horrible experience.

We recently had our entire house repiped due to water leaks and hired Thomas Wall Plumbing…read moreContractor who was very competitive in price. We are extremely happy with the results and wanted to recognize the wonderful team that worked on our home. A special thank you to Dan Pearce who was in charge of the entire operation. Whenever we needed to contact Dan, he was always there for us. He always answered the phone, followed through on everything he promised, and was true to his word from the very beginning. That kind of reliability means a lot when you are having major work done in your home. We would also like to recognize Anthony, who somehow managed to fit into the smallest spaces, along with is Helper David and also Fred, PJ, and especially Dan Pearce and Kate. The entire crew was professional, courteous, hardworking, and very clean throughout the project. We all got along great, and they made a stressful situation much easier. The inspectors came out and approved both the plumbing and drywall work, which gave us even more peace of mind. We truly appreciate the excellent work and highly recommend Tom Wall Plumbing Contractor to anyone needing repiping or plumbing work done.

Bought a $400k brand new build home across the street from my parents' house. There are four brand…read morenew houses, and all of these houses have failing septic systems installed by Tom Wall plumbing!! This place shouldn't even be allowed to operate. Disgusting business. Avoid this place at all costs!!!

Fast efficient. They came out and took care of the backup in my shower. They were out within 2…read morehours of the call.

Don't ever have Mr rooter come to your house to fix anything they are incompetent and don't care…read more They came to my house to fix a leak and the next day I have water spraying all over my house they just simply don't care they never got back to me and they said they were in a credit me and they never did the office manager will not tell you the truth and will not credit your account I like through my bank

this company installed and maintain our tankless water heater. Mike is very know knowledgeable…read more They were also more affordable than the other companies I initially contacted I highly recommend them

ECONOMY PLUMBING is the best service company I've ever dealt with…read more MIKE's results-oriented ethic is second to none; he conveys exceptional expertise and requires same from his team. Everyone was courteous, professional, prompt and efficient in working on my water heater. MIKE listened to all my concerns and was certain to resolve same to my complete satisfaction. I was provided with the utmost respect and I plan to reach out to MIKE for all future matters Thank you to the whole team; I appreciate it. :) Recognition, awards and accolades well-deserved!

Top-notch service provider Sunshine Sewerline Repairs addressed Five Star Veteran Center 20,000…read moresqft plumbing/sewer needs with exceptional service and execution. I wholeheartedly recommend Sunshine Sewerline Repairs for your affordable plumbing needs. Thank you John and the team for your outstanding service! Best, James Enright

From the owner: Trenchless sewer line repairs in Jacksonville and its surrounding areas. Free inspections!read more

We live in New Orleans and had to evacuate due to Hurricane Ida. So we went to a friend's house in…read moreWelaka, Florida. Unfortunately, we accidentally broke the hot water heater and needed to get it fixed ASAP. I called Dale at Prefab Plumbing Services and got him straightaway. He said he could come out that day but it would be after 5 which was OK with us. The only thing I asked him was to please wear a mask and he said okay. He never showed up. We postponed our dinner waiting for him and by 6:30pm he was still a no show. So I called him to find out what happened and left a message on his voicemail. He never called back. I don't know if it was because I asked him to wear a mask but I cannot understand how anyone could be so inconsiderate as to leave me waiting for hours and not bothering to return my call. If it was, indeed, because of the mask question, he could have said no when I was talking to him. Just unprofessional across the board. If you need a reliable, knowledgeable, and responsive plumber, don't call Prefab Plumbing; call Satsuma Plumbing instead.

From the owner: Drain Services Water Heater Repair and Replacements…read moreRe-Model Re-Pipes Emergency Services Bathroom And Kitchen Fixtures Repair/Replacement