I saw Dr. Shahan for oral surgery to remove 3 wisdom teeth. I was quite nervous, but the entire…read moreprocess could not have gone more smooth. Jan at the front desk is very spunky and really puts you at ease. The initial consultation was great as Dr. Shahan talked about the surgery in depth, and answered all of my questions in detail. The surgery itself was a great success with no issues whatsoever. I will definitely return to his office for any further dental work!

Did daughter's 4 wisdom teeth without issue, so there is the good…read more The issues are all with the staff. Rude, short, not helpful at all. Wanted medical and dental insurance. Then billed medical, but they're a dentist you say, and you'd be correct. After getting an EOB that they were NOT paid from my medical insurance, who explained that they don't cover DENTAL work (duh), I took it upon my self to get my dental insurance in this, and got the matter resolved, called Shahan office, got them straight, and low and behold the next month they're getting paid. Then I got a letter (2 days BEFORE my EOB showed up from Insurance) that was written with quite a nasty tone about not being paid. Final straw. I was the reason they got paid at all, I'm not even bringing up the fact I paid over half of this out of pocket (yay insurance..). They're miserable and make not effort to hide the fact they do not want to be dealing with you as a CUSTOMER.

damaged a crown , filling a tooth next to the crown , my mouth was numb did not notice damage till…read morenumb wore off , went.in next day , he denied doing it , basically cLling me a liar , like I don't know what happens in my mouth , I asked what it was going to cost me , he said I had good insurance and would be less than 1000 . I had gone there for a few years , if he wouldn't have called me a liar ...I wouldn't have walked ....So BEWARE. My tooth still hasnt.been fixed

From the owner: Louis Quintero DDS offers quality general dental services to you and your family. His practice is…read morededicated to excellence and his staff is committed to making you feel relaxed and comfortable during your visit. We'll give you a reason to smile! His services include:*Cosmetic dentistry*Crowns*Bridges*Implants*DenturesPartials*Bleaching Dr. Quintero is committed to his patients and he does all he can to serve their needs. When you are looking for a dentist that has a gentle touch, Dr. Louis Quintero is the professional you can count on. New patients are welcome and we look forward to seeing you soon.Call today to schedule your appointment.

updated Aspen Dental in Quincy Illinois…read more I had to wait over 30 mins to get back to see the Dentist then it took over 2 Hrs Aain this time just to get my teeth adjusted bc of some rough places on them was really hurting my mouth Bad! (they was only with me a whole total of 25 mins out of all that time & they still don't fit right I paid $3,000 for these teeth ) I feel now that ASPEN DENTAL IN QUINCY IL has mediocre service they don't schedule Appts. right so the Dr. CAN DO HIS JOB IN A TIMELY MANNOR" I have tried to make light of it all BUT NOW I think they are really only 1 star above the ONE DAY DENTURES "the only difference is one day allows only 3 times to come back but Aspen you can just KEEP coming back" I Do NOT recommend this place to people that want things done in a timely fashion and expect Good quality. I can see why other people are frustrated with this place I tried to give it a good recommendation before but now I can see it deserves to ONLY 2 STARS! Frustrated & Hurting in IL

1. False Claims of Unpaid Balance Used as a Sales Tactic On…read moremultiple occasions, I received voicemail and text messages from Aspen Dental stating that I had an outstanding balance. This was incorrect. My Explanation of Benefits (EOB) clearly shows that my routine cleaning was covered 100% by my insurance, leaving a $0 balance. Concerned, I contacted the office to resolve what appeared to be a billing error. During these calls, I was told, "We must have the wrong information." When I offered to provide my EOB as proof, I was told it was "not necessary" and that someone would "correct the records." Despite these assurances, the same misleading messages were repeated. This pattern strongly suggests that the "balance due" claim was not an actual billing issue, but rather a tactic designed to prompt contact and create an opportunity to solicit additional services. 2. Unsupported Claims about Missing 'Deep Cleaning' In a separate instance, I was again contacted with similar messaging. During the follow-up call, I was told Aspen Dental had "no record of a deep cleaning" being performed. This statement is both misleading and concerning: At no point during my visit did either the hygienist or dentist indicate that a deep cleaning was needed. In fact, both providers specifically complimented my dental hygiene. No treatment recommendation or clinical justification for a deep cleaning was ever provided. When I challenged this inconsistency, I was told the representative was "just reading the notes," suggesting a lack of accountability or understanding of the information being communicated. This interaction raises serious concerns that Aspen Dental may be using incomplete or ambiguous records as a pretext to suggest additional, potentially unnecessary, procedures for financial gain. I request that Aspen Dental: 1. Immediately cease all misleading billing and solicitation communications directed toward me 2. Correct their records to accurately reflect my account status 3. Provide a clear explanation of why these communications occurred 4. Review and correct their internal practices to prevent similar issues affecting other patients These experiences have significantly eroded my trust in this provider and raise broader concerns about their business practices.

Steer clear. Attempted to get me to consent to unnecessary procedures so they could bill for it…read more Explained to me that my insurance would cover it, so it shouldn't be a problem. When I said no again, said the doctor would want it done and I should do it. Ended up walking out. Moral of the story, don't let them talking you into unnecessary X-rays, fluoride treatments, etc.

I really wouldn't recommend any other dental group in the area; Buffalo Prairie is definitely top…read morenotch! I always feel very welcomed by the staff at the desk and am greeting promptly upon walking in the door every time. The waiting room is very nicely decorated and cozy; I almost feel as if I'm at home instead of a business. The hygienists and the dentist are always very personable and friendly. I always enjoy good conversation with Jess when I go for a cleaning (which is pretty impressive since there are often instruments in my mouth). You really get the feeling that the people care about you personally. Paying is also a breeze, as the girl who helps with that is very caring and will take the time to explain all the details and answer any questions you have. There is even a 5% discount if you pay in full. The price is a little more expensive than other dental groups in the area, but I feel it is definitely worth it. I wouldn't consider going anywhere else.