1. False Claims of Unpaid Balance Used as a Sales Tactic On…read moremultiple occasions, I received voicemail and text messages from Aspen Dental stating that I had an outstanding balance. This was incorrect. My Explanation of Benefits (EOB) clearly shows that my routine cleaning was covered 100% by my insurance, leaving a $0 balance. Concerned, I contacted the office to resolve what appeared to be a billing error. During these calls, I was told, "We must have the wrong information." When I offered to provide my EOB as proof, I was told it was "not necessary" and that someone would "correct the records." Despite these assurances, the same misleading messages were repeated. This pattern strongly suggests that the "balance due" claim was not an actual billing issue, but rather a tactic designed to prompt contact and create an opportunity to solicit additional services. 2. Unsupported Claims about Missing 'Deep Cleaning' In a separate instance, I was again contacted with similar messaging. During the follow-up call, I was told Aspen Dental had "no record of a deep cleaning" being performed. This statement is both misleading and concerning: At no point during my visit did either the hygienist or dentist indicate that a deep cleaning was needed. In fact, both providers specifically complimented my dental hygiene. No treatment recommendation or clinical justification for a deep cleaning was ever provided. When I challenged this inconsistency, I was told the representative was "just reading the notes," suggesting a lack of accountability or understanding of the information being communicated. This interaction raises serious concerns that Aspen Dental may be using incomplete or ambiguous records as a pretext to suggest additional, potentially unnecessary, procedures for financial gain. I request that Aspen Dental: 1. Immediately cease all misleading billing and solicitation communications directed toward me 2. Correct their records to accurately reflect my account status 3. Provide a clear explanation of why these communications occurred 4. Review and correct their internal practices to prevent similar issues affecting other patients These experiences have significantly eroded my trust in this provider and raise broader concerns about their business practices.

Wait time was too long! I had to wait for approximately 1h to be seen. In addition, the bill I…read morereceived is higher compared to other dental offices -- they will overcharge you!

receptionist was very rude I ran 5 minutes late because of ice and traffic she had no kindness and…read moremade me feel unwanted will not be returning

From the owner: Custom Dental Care offers preventive dentistry, restorative dentistry and cosmetic dentistry…read moreservices. We are located in Quincy, IL, and serving patients from all surrounding areas. We care about our patients and we understand that your time is valuable. We work to make sure our schedule is always easily accessible. Our services include: bone grafting, bridges, veneers, dentures, oral surgery, implant placement & restoration, partials and x-rays, root canals, smile makeovers, tooth-colored fillings & bonding, and whitening. We also offer emergency appointments to our clients. Here at Custom Dental Care, new patients are always welcome! Call Custom Dental Care for an appointment today!

Best Dr Miller and his staff are incredible at what they do! They are kind, patient, and explain…read moreeverything so thoroughly. My son was a bit hesitant about his orthodontic adventure and after meeting with the staff and having everything explained to us, he's excited as I am to get his perfect smile!

From the owner: Specializing in: - Orthodontistsread more

Steer clear. Attempted to get me to consent to unnecessary procedures so they could bill for it…read more Explained to me that my insurance would cover it, so it shouldn't be a problem. When I said no again, said the doctor would want it done and I should do it. Ended up walking out. Moral of the story, don't let them talking you into unnecessary X-rays, fluoride treatments, etc.

I really wouldn't recommend any other dental group in the area; Buffalo Prairie is definitely top…read morenotch! I always feel very welcomed by the staff at the desk and am greeting promptly upon walking in the door every time. The waiting room is very nicely decorated and cozy; I almost feel as if I'm at home instead of a business. The hygienists and the dentist are always very personable and friendly. I always enjoy good conversation with Jess when I go for a cleaning (which is pretty impressive since there are often instruments in my mouth). You really get the feeling that the people care about you personally. Paying is also a breeze, as the girl who helps with that is very caring and will take the time to explain all the details and answer any questions you have. There is even a 5% discount if you pay in full. The price is a little more expensive than other dental groups in the area, but I feel it is definitely worth it. I wouldn't consider going anywhere else.

Extremely clean, great with kids, amazing staff and dentist was so nice and great with my kids…read more Playroom for the kids.

From the owner: We'll make you smile!…read more Advanced Dental Care of Quincy is a family-oriented dental practice with a focus on patient comfort and relaxation. We care about your dental and oral health, so we want to provide a place where you'll feel right at home. New patients of all ages are welcome! We also have a play room! From teeth whitening to root canals, we have the experience, expertise, and gentle touch to put you at ease. Curtis D. Fauble, D.D.S., Dale C. Quimby, D.D.S., Lacey S. Hauk, D.M.D., and our caring staff are pleased to offer the following services: cosmetic dentistry, ZOOM2 whitening system, dentures and partials, same-day denture repairs, and outpatient hospital dentistry. Please feel free to visit our website for information about us and our areas of practice. Be sure to ask about how our Dental Laser can benefit you. Whether you need a routine cleaning to maintain dental wellness or advanced care for your teeth and gums, we'll make you smile! Call Advanced Dental Care today!

BUYER BEWARE! My college daughter received services from…read moreQuincy Dental Center. They did NOT tell her they were out-of-network. When she asked about insurance, she was told the office would bill the insurance... and they were not transparent or disclosing that they were not in-network. Standard line is, we'll submit your insurance and you owe the remainder; however, no where in the information my daughter was told did the staff tell her they were OUT-of-network, were NOT a preferred provider or that they were NOT an in-network provider for any insurance companies. Dr. Pritts has many positive reviews, but my daugher was passed on to the associate dentist who is inexperienced and rough. I attempted to resolve the lack of transparancy with their billing with the practice, but they were unwilling to acknowlege the concern suggesting unrealistic options that a college student can't afford.

Dr. Priitts has been my primary dentist for several years. She is a consummate professional and a…read morefunny conversationalist. The hygienists are very good at what they do.

Excellent dental care. Quality treatment super people. Super staff! Great ...Dr Allen knows his…read morebusiness. Highly recommended.

I had an appointment yesterday to take delivery of a crown and have a filling replaced. When I got…read morethere, they refused to do the filling saying they didn't have time. I was not happy. This is not the first time they didn't do the work that was scheduled. At a previous appointment, they did nothing because the doctor couldn't get me numb, something that has never happened to me in my 67 years. So, 4 trips to Quincy and twice came home without having the work done that was scheduled. Update: I called AA Dental to talk to Lance. The person who answered the phone hemmed and hawed for about 5 minutes and then said he wasn't available. I left my name and number and asked to have Lance return my call. It has been at least 2 weeks and I have not heard a word from him. I really don't think he exists!!