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    Dale D Shahan, DDS

    3.0 (2 reviews)
    Closed 9:00 am - 5:00 pm

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    10 years ago

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    10 years ago

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    Aspen Dental - Quincy, IL

    Aspen Dental - Quincy, IL

    1.8(13 reviews)
    3.8 mi

    updated Aspen Dental in Quincy Illinois…read more I had to wait over 30 mins to get back to see the Dentist then it took over 2 Hrs Aain this time just to get my teeth adjusted bc of some rough places on them was really hurting my mouth Bad! (they was only with me a whole total of 25 mins out of all that time & they still don't fit right I paid $3,000 for these teeth ) I feel now that ASPEN DENTAL IN QUINCY IL has mediocre service they don't schedule Appts. right so the Dr. CAN DO HIS JOB IN A TIMELY MANNOR" I have tried to make light of it all BUT NOW I think they are really only 1 star above the ONE DAY DENTURES "the only difference is one day allows only 3 times to come back but Aspen you can just KEEP coming back" I Do NOT recommend this place to people that want things done in a timely fashion and expect Good quality. I can see why other people are frustrated with this place I tried to give it a good recommendation before but now I can see it deserves to ONLY 2 STARS! Frustrated & Hurting in IL

    1. False Claims of Unpaid Balance Used as a Sales Tactic On…read moremultiple occasions, I received voicemail and text messages from Aspen Dental stating that I had an outstanding balance. This was incorrect. My Explanation of Benefits (EOB) clearly shows that my routine cleaning was covered 100% by my insurance, leaving a $0 balance. Concerned, I contacted the office to resolve what appeared to be a billing error. During these calls, I was told, "We must have the wrong information." When I offered to provide my EOB as proof, I was told it was "not necessary" and that someone would "correct the records." Despite these assurances, the same misleading messages were repeated. This pattern strongly suggests that the "balance due" claim was not an actual billing issue, but rather a tactic designed to prompt contact and create an opportunity to solicit additional services. 2. Unsupported Claims about Missing 'Deep Cleaning' In a separate instance, I was again contacted with similar messaging. During the follow-up call, I was told Aspen Dental had "no record of a deep cleaning" being performed. This statement is both misleading and concerning: At no point during my visit did either the hygienist or dentist indicate that a deep cleaning was needed. In fact, both providers specifically complimented my dental hygiene. No treatment recommendation or clinical justification for a deep cleaning was ever provided. When I challenged this inconsistency, I was told the representative was "just reading the notes," suggesting a lack of accountability or understanding of the information being communicated. This interaction raises serious concerns that Aspen Dental may be using incomplete or ambiguous records as a pretext to suggest additional, potentially unnecessary, procedures for financial gain. I request that Aspen Dental: 1. Immediately cease all misleading billing and solicitation communications directed toward me 2. Correct their records to accurately reflect my account status 3. Provide a clear explanation of why these communications occurred 4. Review and correct their internal practices to prevent similar issues affecting other patients These experiences have significantly eroded my trust in this provider and raise broader concerns about their business practices.

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    Aspen Dental - Quincy, IL
    Aspen Dental - Quincy, IL
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    Dale D Shahan, DDS - oralsurgeons - Updated May 2026

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