The insurance company made us take our car to another body shop in the area. Two days after we…read moredropped it off, they more than doubled their initial estimate. I left D&J a voicemail at 4:30 on a Friday night to get a second opinion. He called me back within 15 minutes and explained all of my options better than the other shop and the car insurance company combined. Then, on Monday, once I had seen the car and taken pictures, he gave me a $100 solution to what the other company wanted $3300 for (and should have seen in the first estimate) and said another piece they claimed needed to be fixed was structurally sound. He offered to work with me to get secondhand parts to fit within my budget if I chose to salvage the car or drop the insurance claim- and I never paid him a dime for his services! I wish I would have taken our car to D&J instead of going through insurance and the other company. They are honest, communicative and truly have the customer's best interests in mind!

My vehicle was rear ended about two months ago. I contacted my insurance company to report a claim…read more They recommended I use Mike's Auto. I had my vehicle towed there that same night. I went the next day to get several belongings out of my vehicle. I spoke with Mike (owner) and asked him if my vehicle was totaled. (It was pretty close to being totaled). He laughed and said it was no where near being totaled, and it was only about 5,000 worth of damage. I used to work at a car dealership, I know how a body shop works. They don't want it to be totaled, no money in their pocket. I immediately called Bill's Auto Body and had my vehicle removed from Mike's and towed to Bill's. They did an estimate for 10,545.43. And it only needs to be 11,500 to be totaled. So YES, it was in fact very close to being totaled. Bill's were absolutely amazing to me!

They showed up early and when they called, I didn't get the call but I called them back a few…read moreminutes later. They had already left. I had to call again to get another appointment an hour later and they never showed up. I waited out in the sun for half a hour to make sure they saw me. The guy on the phone was extremely rude. I asked him to talk to the guy and make sure they had the right address. He said "I'm not getting in the middle of it". Extremely rude unprofessional behavior. I did not make it to work that day despite having four hours before I had to leave for work.

My husband and I were on our way to our son's house for Thanksgiving dinner on Thanksgiving Day and…read morewe were coming over a hill. One of the drivers from this company, (we don't know if he was the owner or just a driver) was backing out onto the road, which I think is illegal, to hook up stranded vehicle. My husband had to slam on his brakes which caused our food to fall. We got out of the car and mentioned this to the driver pointing out he was in the wrong for backing out into the road the way he did. He was a complete smart ass. I'm glad there are other towing companies around and I don't have to worry about using this company.

Excellent service. Great transparency. Fast turn around! Ritchie was wonderful at explaining the…read moredamages and how he would go about fixing the problems. I have high confidence in the work completed for my car!

Great shop!!! They definitely put your car back to factory space!!!! Would definitely recommend…read morethis shop

Phenomenal, quick service. Great at communicating. Easy to work with. 100/10, would work with again.read more

My insurance company used the company for roadside assistance when I had a flat. I cannot say…read moreenough about the excellent service. Prompt. Called me to let me know when he would be there and again to let me know he saw me and was turning around. Replaced my tire quickly and then thought the spare looked a little low and pumped it up. My husband was coming to meet me too and Rob ( the service man) waited until my husband arrived. He said he didn't want to leave me alone on the dark road. Wow!! Very impressed!

Car was in need of a oil change and this place is about a mile from my house. Called up and…read morefriendly owner Eric told me they were very booked but could squeeze in an oil change for me, same day. So surprised, I dropped it off and they had it ready for me in a few hours. Price was much less than I was used to paying for full synthetic so I was happy. Highly recommended!

I was traveling from Solomon's Island Maryland in my RV it is a 1988 Chevy Fleetwood it was…read moresluggish going up hills, I stopped at my sister's house in Hagerstown made some phone calls to other places that work on RVs went to one place they only worked on diesel vehicles, so they refer me to complete car Care. I called complete car Care talk to Eric he told me to bring it in so I got there before he was getting ready to close and explain the situation to him, so he told me to bring it back the next day and I did first thing the next day. He took it for a test drive with me and explained everything on what it was doing and what it could be. He looked at it and found out I needed a starter and carburetor cleaned and some other things had to be done he was very thorough on what it was and what had to be done. There was some things that had to be fixed but I didn't have the time, I had to get on the road back to Pittsburgh PA. But I am thankful he got me back on the road where I can handle the hills better and make it back. If I had more time I would have let him complete everything. He is a very good mechanic. Not only that, he text me to find out if I made it back safely. Thank you very much Eric I appreciate your concern and the great work that you do. May God continue to bless you and your business. Thank you, Eleanor Sweed

Trustworthy and reliable, highly recommend! I am out of…read morestate and needed to get a vehicle towed. Gene communicates very well and is a professional

This mama is grateful that Gene's towing took care of my kiddo. I'm in Montana and my son is a…read morecollege student at the Mount. When his car broke down, the gentleman that came did not just tow his Subaru. He took the time to talk to him and try to figure out what was wrong. He figured it out! He knew exactly what was needed. If it weren't the weekend, he would have gotten the part needed and fixed it himself. Im grateful for this great service. I admire a guy that values great service and willing to help. Thanks from the bottom of my heart.

I was travelling from Pittsburgh to Baltimore when my car broke down in the middle of the night. I…read morehad it towed to Clear Spring D & I the next morning and they were able to start working on it right away. They were friendly, had me back on the road quickly, and their prices were very fair.

I stopped at this gas station on Friday the 22nd of Feb. I travel with a medical alert dog. After…read morefilling up my mini van I went in to use the bathroom and the woman working the desk refused to allow me to enter. Another person witnessed the event and reminded the employee that it was illegal to refuse a service dog and the employee said she did not care. This was an discriminatory and illegal act. I DO NOT RECOMMEND THIS PLACE until they address their bad practices and correct the problem.

The best shop in the area. Always there for you, honest, very professional team. The owner always…read moremake sure that his customers are satisfied with their work. Highly recommended.

We have taken both business and personal vehicles to south mountain. We rely on their communication…read moreand expertise. I would recommend their business