As I was leaving for a work trip, my car would not start. The screen said it was a brake problem…read morewhich seemed odd. I called Honda and they recommended it be towed vs trying to drive it in. Thankfully, I had just renewed my AAA membership the day before. I called them and they contracted with Elite Towing to tow my car to Honda in Winchester. AAA had quoted 2 different times so I called Elite to confirm. I wish I could remember the ladies name that I spoke with. She was extremely helpful and very pleasant to speak with. She assured me the driver would be there in about 45 minutes. As committed, Matthew called me when he was about 15 minutes away. He got my car loaded and drove me to the shop. He was extremely pleasant, courteous, professional and took great care in loading my vehicle. I highly recommend Elite Towing. They were a pleasure to work with and helped bring some peace to a stressful situation.

AAA sent Elite towing for my truck this morning. The driver was punctual and very courteous. We be…read moreusing Elite for all my towing needs. Thank you Elite Towing.

RNR did really awesome work on my car. It's like my car was never even in an accident. Sometimes…read moreyou find when you have an insurance claim, a shop will take forever to finish your car, not RNR, they are honest! their service is very very quick, I was in and out for the estimate and when I picked up my car. The gentleman at the front are very kind. Another pro is that they offer overnight drop offs for your car, I didn't have to use that, but it's a convenient thing to mention. Hopefully I don't need to, but if I ever need body work on my car again, I will be taking it to RNR. Thanks guys! *will edit after I take some pics*

Expected date was Monday received a call on Friday to pick up my vehicle early. Quality, customer…read moreservice, color matching, was all top notch. Nothing but happy with the results!

Plain old fantastic service. Doug and i talked on the phone at length as he helped me decide…read morewhether a car was worth fixing or just to junk it. Turns out that Ford from 2015? not such a good deal - junked it. Eagle Auto went out of their way to get the car, drop off the content, collect the title from my MIL. Amazing service. Thank you Doug and staff. We really appreciated you.

Had to call twice to see about a headliner for my wife's Lexus…read more Extremely poor customer service, rude and short with you about any information, question or advise you ask of them. Do not, I repeat do not think for one second that you will get any kind of R.E.S.P.E.C.T from these people here.

Really great guys and work there. They'll get you in and out of there and know what they're doing…read more Best shop in the area hands-down!

Great people, great results. Referred by my auto insurance agent for a fender bender. While I…read morewas there, I asked for an estimate for some additional work, I thought they were very reasonable and told them to go ahead. I picked it up today and it looked great. They told me they had run into some problems with some rust repair, I held my breath and waited to hear how much more it would be, Guess what, no increase in price. They will not try to rob you and will discuss the repair with you and let you know your options. You get to decide which way you want to go. Ask a question and they will answer it. Ask about the repair and they will explain everything to you. They can even help you get a rental if you need one. Customer service is primary here and practiced every day. I will go back to them if I need autobody repair again. They worked on a 2010 Ford club wagon for me, it wasn't a matchbox car. They did some body work, some paint work, and some custom work. 5 star+ service. Thank you, James.

I took my car to Roy's and asked them to tune it up because of a rough idle and to change the…read moreshocks as they were original equipment (2015). after the work it still idled rough. They broke a steering arm while changing my shocks which I had to buy new ones (additional expense). when I looked at the engine block, the covers for the spark plugs were still covered with dust! I received a nasty text in return when I commented on their work. I WILL NOT EVER TAKE MY CAR BACK TO ROYS!

Dwayne & his Wife Carole are wonderful Souls, which equates to speaking to genuine humans who…read morepossess empathy. In this seemingly wayward world of repair roulette, that's rare. I brought in an old vintage van, which I knew would need significant work. Dwayne informed me what needed to be done & why by inviting me to have a look underneath. I brought my vehicle to a previous mechanic & I had to ask the women 3 times "Could I look at the vehicle underneath please" and was too preoccupied to comply with my request. If you bring your vehicle here, you will get straight answers, from genuine people who also know their trade. Keep up the good work Dwayne & Carole! peace & light ~ Shawn Vanden

New to the Martinsburg area. Needed to get my car inspected within 10 days of getting my new…read moreplates. A coworker suggested Penningtons across from SuperShoe in Martinsburg. I got an appt. swiftly. Mechanic was good and thorough. In and out in 20 minutes. $14.21 charge. Receptionist very friendly.

This place should not be in bussiness!! Last week my brother made me a appointment for 9am in the…read moremorning and I had to come all the way from Rockville, Maryland and when I dropped off my truck he said he would call if there were any problems, I said ok and my brother and I left for 2 hours and 15 minutes only to find that they hadn't even moved my truck!!!!! He started to tell me how long it would take to fix my truck,which he already had before! I told him I had a appointment and why didn't he honor it or call me and tell me he couldn't do it!!!! He had nothing to say! DO NOT GO THERE!!!!! I DO NOT WANT TO GIVE THEM A RATING, BUT I HAVE TO SO I CAN POSY

The service itself was completed with no issues. David helped me, and he was kind, efficient, and…read moreprovided an estimated completion time. My car was actually finished a few hours earlier than expected, which I appreciated. However, I was told I couldn't pick it up until 5:45 because that's when the owner would be available. That was frustrating, especially given the circumstances. I had to have a starting device installed due to a legal situation that was handled improperly, so I was already stressed about having to spend this money in the first place. David was very understanding about that, and I truly appreciated his professionalism. Unfortunately, my interaction with the owner was not pleasant. When I spoke with him on the phone, he told me I needed to hurry because he had to "go over things" with me and would be leaving for a few hours. I explained that I didn't need assistance using the device -- I simply needed to pay and pick up my vehicle. When I arrived, he was short and unfriendly. He repeatedly asked if I knew how to use the device, even after I assured him multiple times that I was fine. He then said, "Well, I don't think you'll be able to do it," which felt unnecessary and dismissive. He handed me paperwork to sign with little to no explanation, didn't return my key until I asked for it, and overall made the experience uncomfortable. I walked to my car and started it without any issue. It's disappointing because David provided excellent customer service, and good auto service can be hard to find. However, my interaction with the owner would make me hesitant to return, aside from the required monthly appointments for the device. I hope the owner considers improving customer communication and professionalism, as it would make a big difference in the overall customer experience.

basically a scam shop. They say $55 plus however long it will take them to check your car up to…read morehour and half for total $126. took them first half hour to move my car into the shop. Took half hour for them to check out the car. And then took them half an hour to talk to he ladies while I waited in the shop. In the end they told me exact what I guessed was wrong with the car.

Adam was the best tow driver I could ask for! Very nice customer service and was great handling my…read morecar after it crashed :) Would 1000% recommend to anyone who has crashed their car.

Long story short: We had to total my son's car because of them. My son hit a deer. No frame damage…read more Airbags didn't deploy. Just the hood, quarter panel, light, and front grill/bumper. Insurance company works with Mike's. $4k estimate. Dropped it off on day 1. They said it would take 10 days, give or take. Day 11 I drive by because we hadn't heard anything. The car is sitting under a metal carport with the hood, bumper, and side panels off to the side. The mechanic comes out and says it's the car that's being totalled. No one ever called me. On day 3, they found a loose wire on the top of the engine requiring the entire harness to be replaced for $3k plus 6 hours of labor and a dent in the radiator bracket. That changed the estimate to $10k- more than the insurance threshold. No one ever called me. It sat outside, uncovered for over a week. The cabin air filter was open and exposed during a rain. There were leaves all in the engine compartment. Day 12, a Friday, I contact the insurance company and start figuring out my options. Day 16, a Tuesday, I call Mike's to find out how I could walk away from the insurance claim because I found a shop that would replace the 1 loose wire with a $100 pigtail and leave the radiator as is because it doesn't affect the structure. He says it will cost me $110 a day in storage fees. From here the relationship goes sideways and the insurance company gets involved to tell him he can't do that. Unfortunately, at this point, I can't drop the insurance claim to fix it ourselves or take the car back as a salvage title after it was exposed to the elements and questioning what other damage would show up that wasn't there during the first estimate.