Here is the response this company sent for an "explanation" and you'll see our response after....
This is a perfect example of doing 3rd party over the counter parts refinishing, vehicle was never at our location for one, two customer brought hood over only the with a paint code. They were explained silver based colors would need to be blended to existing panels, but chose not to just to save a buck. Mind you they had prior parts painted from our neighboring collision shop which had the same issue with not blending colors and vehicle had multi shades after that also! So go figure! Then wants to bash you on social media! This individual just goes from shop to shop and complains just to get free work done beware! Got to give them credit for their hustle! LOL.
Wreckovery Collisions Response-
This is a perfect example of doing 3rd party over the counter parts refinishing, vehicle was never at our location for one, two customer brought hood over only the with a paint code. They were explained silver based colors would need to be blended to existing panels, but chose not to just to save a buck. Mind you they had prior parts painted from our neighboring collision shop which had the same issue with not blending colors and vehicle had multi shades after that also! So go figure! Then wants to bash you on social media! This individual just goes from shop to shop and complains just to get free work done beware! Got to give them credit for their hustle! LOL
Wreckcovery Collision is in very well standing on reviews and customer service in our community..
My response to Wreckovery Collision-
As you can see, all Wreckcovery Collision has are excuses.
The simple truth is this: Wreckcovery Collision agreed to the price, agreed to the work, and the result they delivered was wrong. Everything after that is noise, deflection, and finger-pointing to avoid accountability.
Now let's address Wreckcovery Collision's accusations one by one:
1. "The vehicle was never at our location."
That's because the owner of Wreckcovery Collision said all he needed was the VIN and the paint code.
Not once--NOT ONCE--did Wreckcovery Collision request the Jeep to be present. In fact, Wreckcovery Collision was told repeatedly that we could bring it any time they needed it. They never asked.
2. "Customer refused blending just to save a buck."
This is another excuse. Nobody refused anything. Nobody said, "Don't blend it."
Wreckcovery Collision took the job, set the price, and never once said blending was required. For Wreckcovery Collision to claim that after the job was already botched is convenient, to say the least.
3. "They had parts painted before that didn't match."
And what does that have to do with Wreckcovery Collision's work?
That's like a contractor blaming a previous homeowner for why their roof leaks.
It's irrelevant, and it's another attempt by Wreckcovery Collision to dodge responsibility.
4. "This individual just goes shop-to-shop for free work."
Really? We paid Wreckcovery Collision $500 for a job they didn't stand behind.
Then we had to pay another shop to fix Wreckcovery Collision's mistakes.
That's not "free work." That's paying twice because WRECKcovery Collision (emphasis on WRECK) didn't do their job correctly.
And here's the irony:
The other shop--the one Wreckcovery Collision is trying to blame--offered to correct anything at no charge.
Meanwhile, Wreckcovery Collision delivered a hood with black splotches in the paint, and still refused to fix it.
5. "They're bashing us on social media."
No--here's what actually happened:
We reached out to Wreckcovery Collision for almost three months.
Calls. Texts. Follow-ups.
Not a single response.
Not one.
Only after a social media post did Wreckcovery Collision suddenly find the ability to call us back.
That says everything you need to know about how Wreckcovery Collision handles problems.
6. "Wreckcovery Collision is in good standing with reviews."
Good standing doesn't excuse bad work.
Good standing doesn't excuse ignoring a customer for months.
Good standing doesn't excuse refusing to fix a mistake because Wreckcovery Collision "didn't want to take a loss."
That's the part everyone needs to remember about Wreckcovery Collision:
Wreckcovery Collision agreed to the price.
Wreckcovery Collision agreed to the work.
We provided everything Wreckcovery Collision asked for.
The result from Wreckcovery Collision was wrong.
And Wreckcovery Collision refused to fix their own mistake.
Everything Wreckcovery Collision is saying now is an excuse to distract from that simple fact.
If a company like Wreckcovery Collision can only stand behind their work when it benefits them financially, that's not "good customer service"--that's avoiding accountability.
And when Wreckcovery Collision's response is nothing but finger-pointing, blame-shifting, and personal attacks instead of owning their work...
that tells you exactly what kind of business Wreckcovery Collision really is. read more
