Worst place I've ever been. Management is rude and I've tried being civil with Araceli but she hides behind her computer and sends a assistant and she will not face me to talk. 98% of the people there don't know what they're doing. read more

do not go to wow smiles! none of their offices. worst customer service and they'll charge you even after you've paid your treatment off!!!! the work isnt good either, you may as well save yourself time and money and go to an orthodontist that actually have dentists! youll have to come in to get your wire off and go elsewhere for a cleaning then come back to get your wire on and thats if they have an appointment read more

Update 3 years later my braces are off and they hand me this deformed looking plastic to retain my smile .. the retainer is awful and it is not cut out to shape my teeth like invisiline would. The plastic goes allll the way past my gum line ... very cheap. There braces are and customer service is good but we spend alot of money to receive something so cheaply made to retain our smile read more

Wow Smiles used to be under a different name. The logo used to be an alligator for my readers who might know who/what I'm talking about. Wow Smiles is located on the second floor in some business building. They redecorated the inside and made the place look bright and clean. I like the color scheme and simple decorations they have. Staff - The ladies working the front desk have great customer service. They are all really nice and actually look happy to be there. The Doctor is super accommodating and will make your requests happen if needed! I asked to get my braces off by the time I graduate (Dec. 2018) and let me tell you, this Doctor will work wonders for you! The dental assistance are also great. Super friendly and know exactly what they are doing. I also appreciate how gentle they are when they're working the inside of your mouth. Not once did I feel horrible pain from any of them. The Doctor and dental assistance will walk you through every single thing they are doing to you so you are aware of what is going on. Wow Smiles fits everyone's personality. I'm glad I went back to this location and continued my orthodontic work with them. read more

I love more than orthodontics family. They are the best. I haven't gave him. they always greet you as you come in. They always making sure your comfort when you leave out there's nothing covering your mouth why they have the best team. read more

Absolutely amazing ! I was extremely nervous about getting braces and everyone was super helpful and polite! Very clean. Also they finance through themselves so the payments are very convenient for my financial state, as well as the down payment. They keep in contact with me to make sure I'm good with my braces, which I thought was very nice. Overall, I truly recommend Wow Smiles to anyone braces. read more

WOW! Smiles - Vallejo - Self litigating braces - Orthodontists Near Me - Vallejo, California

So frustrating!!! When we first started with WOW smiles in the Spring of 2018 everything was great. Easy to get appointments, no problems with rescheduling, and no long waits. Then they opened an office in Pittsburgh, CA and got a new doctor and it all has changed. Appointments are always being cancelled. We went in today and there was a sign on the door that they had to close for the week. When you need to reschedule it is always a month or more to get a new one. When we were at our last appointment the doctor wanted to have us back in 3 weeks but next available appointment was in 6 weeks. The braces were supposed to be off now but due to their delays who knows when it will happen. The only good thing is the assisting staff are nice. read more

I got my braces done here 2 years ago I love their service and will continue to recommend to anyone!

HORRIBLE TREATMENT - I am a professional in my field, a speech language pathologist. I am aware of kind and safe patient treatment. I ended up with a jaw injury due to the intern and manager's attempts at trying to get the molding correctly done. While the Orthodontist stood around. The intern pulled out the mold. While the Orthodontist stood by requesting the intern to try again. By the third attempt my jaw was sore. I asked if it was possible to have help with an experienced individual. I knew Dr. Redd, the previous orthodontist would have never let this happen. That's why I continued going here....Dr. Redd would be so disappointed. After the 3rd attempt, the intern apologized and returned with the manager who proceeded to create another mold. When it came time to pull out the mold. I had informed the mgr that I was sore and bruised from the previous attempts. She reassured me that she knew what she was doing. The office manager rather than trying to remove carefully....yanked out the mold. I heard my jaw snap...I left immediately...bruised. This was the most unprofessional treatment. She may have also needed additional training or upset with the staff, her Orthodontist, but when it comes to the patients... 4 ATTEMPTS in order to create one mold. The previous order was incorrectly completed by the orthodontist. I'm writing this just to let others know. I will not be back. read more

Great had my herpst appliance installed and they did it quick and painless, the nurses are very helpful and answered all my questions with a stylish and sanitary office. read more

This company is EXTREMELY difficult to work with. Their appointments are not working parent friendly. When I've made appointments the "Doctor" wasn't in and I've had to reschedule after rearranging my work schedule to make it to the appointment. When I call them I am put on hold for 10+ minutes and no one seems to have the sense of making the customer happy. They have an office in Santa Rosa and Pittsburg...be prepared if you have an emergency that you will have to drive all of the way to one of those locations to get helped within the week. I have had to rely on family members to take my child to the appointments and WOW Smiles have wasted their time on a few occasions as well. My advice: thoroughly research an orthodontic office before you commit. I would NEVER chose WOW Smiles again! read more

They are so professional! I love that they are willing to work with you and no credit check ! Highly recommend! gonna start my treatment soon after my deep cleaning ! read more

I always have quick and easy visits here. Everyone is friendly and now that I've been coming for a while they ask about my family and I ask about theirs. I'm super excited about how much progress has been made. For reference I have before and right now. The Wow Smiles team is amazing and I definitely recommend coming here! read more

WOW! Smiles - Vallejo - Orthodontists Near Me - Vallejo, California

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This service to include the receptionist, doctor, and students training USE TO BE GOOD, however, overtime their employees changed and no longer were the same. It was very frustrating and had to go back and forth with them 5 times on the phone after they scheduled me an appointment in the Pittsburg office instead of Vallejo when I never go to the Pittsburg office. I left work and arrived at the Vallejo office just so the receptionist can tell me it's scheduled in Pittsburg, so after their mistake of scheduling at the wrong office she ASSURED me I would be able to get an appointment the following day before my cleaning appointment. The receptionist advised me she scheduled me in for 9:30 am however, she was still UNAWARE if it was approved or not so to wake up early to call and verify before going there. I call the after hours, she had no absolute idea what I was talking about and couldn't help. I wake up early and call today at approximately 8:30 am to only be told that it was not scheduled nor approved. The service here is ridiculous and I would NEVER recommend anyone going here. Throughout my time with braces here it was horrible and never received the treatment I needed without having to go back and forth about something whether it was scheduling an appointment or getting my wire changed etc. There was always an issue!!!! read more

I love this place! Its modern and very friendly. Both of my kids got braces at Wow Smiles and i cant believe how affordable it has been. They where able to work with me and asked me what was a comfortable monthly payment so they gave me the payment I was comfortable with... my kids got their braces on that same day, that to me was unbelievable, thank you Wow Smiles for making this possible for my kids. read more

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Worst customer service ever. I had an appointment at a specific time and I'm still waiting here to get looked at. I don't understand the point of appointments if they do not stick to the time. They have so many new people as well and they're learning and always end up making my mouth bleed by poking me with the wire. Wow smiles is starting to be the new western dental read more

I had such a pleasant experience here! I used to see Dr. Redd here when I had braces in high school and I came back to get a consultation for new retainers. The staff was very helpful keeping all of my previous records organized and up to date even under new managementS The front desk staff were very welcoming and promptly helped me fill out paperwork and get checked in. Everything was very organized and everyone I talked to was very friendly! read more

Wow smiles is everything when I started no other bay are orthodontist would take me because of the nature of my care well wow smile has given me my million dollar smile and I am forever grateful to them thank you wow smiles Vallejo read more

Great experience. Very responsive to getting appointments if any of my daughter's have any issues with wires poking them or anything else. Orthodontists explain everything very thoroughly. And teeth looks great after braces. It's like night and day fr coming fr western dental for my braces. read more

So, I haven't been to my orthodontist in awhile, I lost my retainers. I booked an appointment to find Jerry Redd has retired. I was a little nervous seeing all new faces. But everyone was GREAT, from the receptionist all the way to Dr. Brown. When it was time to do my paper work, There was my girl Lisa (familiar face) to end the day I love this place WOW SMILES!!! read more

I've recently become insured and was eager to start my journey of dental care. Looking online for the right place for me, I ended up on the wow smiles website and was immediately greeted via live chat by a rep named Holly. She was extremely helpful from beginning to end and has made the beginning of my journey a pleasant one. I haven't visited the establishment yet but their customer gives me a good feeling and I can't wait to move forward with them. Stay tuned for an update! read more

I have had my braces on for almost two years now and I have enjoyed going to every one of my appointments. The place is nice and clean and very cozy. Everyone at Wow Smiles is wonderful and they really take the time to get to know you. They are very knowledgeable and they keep you informed step by step. Not only am I getting my braces with them but my sister is too and two of my aunts have recently had their braces removed. Their results were great and can't wait to see mine. I would definitely recommend this office if you are looking into getting braces! read more

I been a patient since 2018 I love it! Very nice staff and the doctors assistants are very good at what they do! My 10yr old son is now a patient as well and there so gentle with him! They always make sure to make him comfortable and explain all the work he will be getting! I've had nothing but good satisfied experience at wow smiles! read more

First I am going to say that I take responsibility for my terrible experience with the new wow smiles staff in Vallejo California I should have taken the time out from work to make myself familiar with the staff before agreeing to the contract . I received care from wow smiles when I was a teenager and I loved the experience so I wanted my son to have the same experience. First of all it took 45 minutes over the phone for me to reach A live person so that I can make an initial payment which was $500.00 . After that I was unable to reach someone for almost 2 weeks I left voicemails I left emails no response . I was told it was because they implemented a new system. My son had to get his braces removed from leaving Western dental. My fiancé and my son went to his first appointment they removed his braces they proceeded to put on the top and not the bottom advising he needed to get his bottom teeth cleaned we got that scheduled he got that done , 3 days later. they still refused to put his bottom braces on until he got fillings completed, Which are mainly at the top where they DID put his braces at. To make a long terrible story short wow smiles went off of two year ago records from the prior orthodontist therefore, they had no idea that my child had cavities & basically blamed me for not letting them know as if I am a doctor/dentist .Now I have to hope that the dentist can proceed with the braces on at the top , if they can't that will be another day off work for me .I have been told one too many different things from different people in that office they are never on the same page I have talked to management more than once the two people that work at the front desk are rude and far from polite every time I come in, I guess I'm labeled the upset customer in the office .I am a customer my son is a customer ! I have a contract to pay cash monthly! Bottom line is what should have been done was at the initial visit they should have removed his braces and then told him he needed to go get a consultation for a Dentist to make sure he didn't need prior work, Instead of going off of a old Dentist chart from nearly 1 year & 1/2 ago. But they did not so now I am the unhappy customer my son is the unhappy child because he hast to prolong this process that I have to pay for ! no one is trying to understand that in the office no one cares in the office I want to cancel my contract and be reimbursed because they have done absolutely nothing at least not a complete job most of all I am just unhappy with the customer service that they provide I would advise any new customer to make sure that you do not have a job in the daytime and you can go into the office without having to take off of anything important because they do not answer the phone. MORAL OF THE 1 STAR : TERRIBLE CUSTOMER SERVICE read more

They are amazing Maria in particular is great so understanding and always gives my daughter the proper care and she's always so nice and with a big smile of her face totally recommend this place and read more

I had the best experience here! Alejandra at the front desk made me feel very welcomed. Then everyone in the back was very nice as well. I got my braces here, and most people I know did too and I would definitely refer them to others! read more

Brought my daughter here for braces. We knew it would be a multistep process. She got her spacers in last week. The office stressed the importance of the appt the next week, that the spacers followed by the appliance installation needed to happen about a week apart. Today we show up a tad early for our appointment. And we waited. and waited. and waited. for an hour. We were told about 40 minutes into our waiting that the device hadn't come in yet. I asked why wasn't I notified, and the response was that this doesn't happen. Which is good, but it did happen to me, and an hour of wasted time could have been saved. Anyways, daughter and I go to leave and I had assumed due to the impression I was left last week about the need of the spacers and appliance be installed a week apart, that this follow up appointment would be this week sometime. Early next week at the latest. Daughter doesn't get the appliance installed in June 9th. 16 days away. So that's cool. Hopefully the rest of this process goes better. read more